Communicating with Customers via Phone, Email, and Website

With all the new technology, there is so many ways to communicate with customers.

Phone: Even with all the other technology that we have available, communicating via phone is still an important and vital way of communication in the business world. Some people prefer this way and would rather talk to a human being for placing orders or answering certain questions they may have. How you present yourself on the phone is representing your company, so be professional and polite. Answer the phone with the company name and your name. It lets the caller know they have reached the correct sender. A proper goodbye, “have a nice day”, “thank you”, or “looking forward to speaking with you next time,” is always a plus. Remember, you are representing your company if these are business related calls, and how you present yourself will put an image to the company for the customer.

Email: Another form of communication that is growing in popularity is email. Most people check their email on a daily basis or it is the first thing they do when they get into work. It is the easiest way to communicate with a large number of people like clientele or co-workers.

• Make sure you respond to emails in a timely fashion.
  
• The message should be clear.
  
• Your emails should sound professional, using correct grammar.
  
• Check email at least once a day to keep from falling behind.

Website: Make your website easy to understand and straight forward. The homepage should be a clear layout of what the site is about and how it works. This is something that may have to be updated as your company grows. As certain questions become more popularly asked, it may be a good idea to adjust your site accordingly. Maybe certain information is not clear enough for customer visiting the website. Take note of those questions so adjustments can be made later. For example, the format of the page should be changed around or certain questions should be addressed on the FAQ’s page.