Hire A Helper – A Movers Blog

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With all the new technology, there is so many ways to communicate with customers.

Phone: Even with all the other technology that we have available, communicating via phone is still an important and vital way of communication in the business world. Some people prefer this way and would rather talk to a human being for placing orders or answering certain questions they may have. How you present yourself on the phone is representing your company, so be professional and polite. Answer the phone with the company name and your name. It lets the caller know they have reached the correct sender. A proper goodbye, “have a nice day”, “thank you”, or “looking forward to speaking with you next time,” is always a plus. Remember, you are representing your company if these are business related calls, and how you present yourself will put an image to the company for the customer.

Email: Another form of communication that is growing in popularity is email. Most people check their email on a daily basis or it is the first thing they do when they get into work. It is the easiest way to communicate with a large number of people like clientele or co-workers.

• Make sure you respond to emails in a timely fashion.
  
• The message should be clear.
  
• Your emails should sound professional, using correct grammar.
  
• Check email at least once a day to keep from falling behind.

Website: Make your website easy to understand and straight forward. The homepage should be a clear layout of what the site is about and how it works. This is something that may have to be updated as your company grows. As certain questions become more popularly asked, it may be a good idea to adjust your site accordingly. Maybe certain information is not clear enough for customer visiting the website. Take note of those questions so adjustments can be made later. For example, the format of the page should be changed around or certain questions should be addressed on the FAQ’s page.

We all know the dangers of talking on the phone while driving. And recently texting has become a problem too. This is a dangerous act to perform while driving, and some people don’t fully realize the effect it can cause. The Department of Transportation has banned text messaging while driving for commercial trucks and bus drivers. This new rule took affect on January 27, 2010, and a severe fee has been set for those who violate this. Cell phones are used a lot for business related work such as communicating with truck drivers who are on the road and delivery companies.

I think this is a good choice by the Department of Transportation. Big Riggs should not be distracted by cell phones. Those large vehicles can cause major damage if a crash was to occur. This is for the safety of the drivers and everyone else on the road.

Things may have to be changes or be added as you update the website or change your offers. Rewriting policies to address problems that have arisen. This way when they happen again in the future, there is a policy written that you can refer to. Changes may include promotions that are outdated, addressing issues that customers may not be understanding, and finding out what converts better.

Every couple months or on some kind of regular basis, you should go through all your content and read everything. Make sure it is current information and everything is being addressed clearly. A good place to start is the FAQ’s or Terms and Conditions. Collaborate with the Customer Service Representatives to see what common questions they are getting from customers. Certain content may not be clearly stated enough on the website. For example, at HireAHelper, we recently addressed certain issues that were not explaining themselves clearly enough to customers on our website. The Customer Service Representatives got together with the web developer to make improvements.

This can be discussed in Company Meetings. This will allow the different department to collaborate on what is not working and figure out ways to solve problems that are continuing to arise. Assign tasks to people so it is clear who is doing what and that nothing is getting overlooked.