5 Ways to Show Your Movers Some Love

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Not many people love to move. But doesn’t it feel good to be moved? To have your entire world hauled safely onto and off of a truck by a crew of quick, efficient, polite movers?

This week in honor of Valentine’s Day, we’d like to share five things you can do to return that love, whatever time of year you move.

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Packing Shoes the Right Way

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Category: Pro Packing Guides

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There are two basic ways to pack shoes.

  • Line a carton with paper, drop in a pile of shoes, tape the box shut and mark it with a big fat “SHOES” sticker
  • The right way

Even if the customer’s stuff will only be in boxes for a few days, improperly packed shoes can come out ruinously misshapen. Here are a few tips to prevent this from happening.

Before the Pack

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We’re basically talking about shoes here, not sneakers. But whatever the case, a few preventative measures should be considered:

  1. Pack only dry shoes. Moisture can do bad things, particularly to suede and leather. But mold? It can make even the king’s cross-trainers smell.
  2. You know those balls of tissue in the toes of the shoes in the shoe store? They’re not there just to annoy us. Besides helping a shoe maintain its shape, some balled-up paper can absorb any residual moisture that might be lingering. Pro Tip: Consider using socks for this.
  3. Wipe those nice shoes clean. No need to set up a shoeshine booth, but dust and dirt can mar a shoe’s surface over time.

For the Pack

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Now that we’ve taken measures against moisture, mold and marring, our prime concern is to make sure our customer’s shoes don’t get crushed.

  1. When possible, pack shoes in their original boxes. The nicer the shoes, the better the chances the customer will still have them. Regardless, it’s still a great idea to wrap them in paper to keep them from rubbing and scuffing each other. When enough paper is used it prevents that shoebox from getting crushed.
  2. Unless you’re packing (a) long-legged boots or (b) Shaquille O’Neal’s size 23 Nikes, one sheet of packing paper should be enough not only to adequately cover both shoes but to provide enough excess to form some protective padding for your bundle. Roll up one shoe, then the other in order to keep them separated – no need to be a neurosurgeon here but keeping the left and the right off each other is good practice. Note that some sources suggest wrapping shoes with their soles touching, others with the soles out. We lean toward putting the soles in against each other.
  3. Start with a cushiony layer of paper at the bottom of the carton. Usually a 3-cube works for packing shoes but a 4.5 will work too. Either way, those shoes at the bottom will want a bit of protection underneath. A layer of paper between layers of shoes further protects against crushing.
  4. Pack shoes on their sides to allow the soles to add some support and integrity to your carton. Form a layer of bundles of shoes on top of a layer of packing paper. Generally, heavier shoes go at the bottom. However, boots (those ladies’ long dress boots, not bad weather boots) can suffer creases in those long leggy parts if there are several bundles of shoes on top of them. Pack these items on top, again making sure there is paper separating them.
  5. Dress sandals and open-toed shoes are particularly susceptible to being misshapen. While less critical, sneakers and summer sandals (i.e., flip-flops) should be shown at least some degree of care.

A Final Word

Moving across town might not demand the same amount of care as a long distance multi-day move that involves storage. Good old common sense goes a long way and saves precious time. But with a customer’s pricey shoe collection we can never be too careful. Replacing those wingtips or stilettos might not be impossible, but getting all bent out of shape is a hassle the customer would undoubtedly like to avoid.

A Customer and His Gun

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Category: Customer Service

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[Synopsis: Remind your customer what can and cannot go on the truck before there’s a showdown.]

Once upon a New York move, one of my crew came across a wooden box high up on the shelf of a customer’s walk-in closet. Naturally he opened it to see what he was going to be packing – and found himself looking at a handgun.

He closed the box and put it back on the shelf, then told me what he found. I went to the customer – who had already told us to pack up everything in the closet – and let him know that he still had his handgun in there and that if he wanted us to take it he would need to confirm a couple of things for us: was it in working condition? Was it was loaded? If so, he would have to unload it, as we are not allowed to transport ammunition. In cases of guns, we have to also record the make, model and serial number.

“I’ll take care of it,” he said rather curtly, and went upstairs.

Later he approached me with a concerned look on his face.

“So why was your guy looking through the boxes in my closet?” he asked. This is a fair question for any customer. For a guy with a lot of valuables, not to mention at least one gun, it can be an even greater concern.

“It’s not unusual,” I replied. “Some things we’re not allowed to take, so for liability reasons we need to know what we are packing.” In this case, we wouldn’t be able to take any ammunition that could have been in there. Plus there are things like jewelry and other valuables that we always suggest the customer take with them, instead of a moving truck. Our job is to keep things safe.

That answer seemed to satisfy him, albeit barely. He ended up taking his handgun away with him.

From the customer’s perspective, having one of their move crew open up a box and find their gun can be unsettling, and can even seem pretty shady. Same if it were a box full of jewelry, or expensive watches, or cash. That my guy came straight to me and told me about it so I could bring it up with the customer shows a solid level of honesty, not to mention responsibility. But from the customer perspective, all they see is a mover who was opening boxes and found their gun.

So what should you do?

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An informed customer will know that we can’t take certain things and should take other sensitive items with them, versus putting them on the truck. But most customers, no matter how informed, can hardly be expected to remember all the things movers won’t take. They’re kind of busy, you know, moving.

So remember to give your customers a verbal rundown of these things before the actual move, and again on the actual day of the move. This can minimize – if not eliminate – the chances of you or your crew someday coming face to face with a loaded gun.

Is It Weird to Help Your Movers? 10 Things Movers Absolutely Love

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Local movers in your area love to move quickly and efficiently, so take it from me, it’s definitely not a weird thing to help your own mover… but not by lifting anything! Helping them in other ways is more than just a load off their backs: the faster they can get done, the more money you will save.

To help move your move along, I can say from experience that these 10 areas are the best, most useful things you can do ahead of your move, even if you hired a full service move with a company like Moving Place . Of course, most movers will be happy to do the things on this list for you, but do everyone a favor – yourself included – and consider being mover ready if you’re looking to save the absolute most amount of money. I’ll tell them it was your idea.

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How to Pack and Move a Grandfather Clock

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grandfather clock

A grandfather clock, also known as a longcase or a tall case clock, is the kind of item we might go for years without having to pack. It is also the kind of item that we simply can’t pretend to know how to pack. So for that day when we do finally find ourselves face to face with someone’s two century old Simon Willard we want to be armed with the necessary know-how.

Here are the 6 Major Points of the process. (more…)

How Do I Load My PODS Moving Container?

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Category: Loading & Unloading Guides, Moving Containers

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So you reserved a portable storage container (also called moving containers or shipping containers and/or ‘PODS’ containers – which is actually the brand that reserves the containers, not a name for a container) what do you do next? How do you actually load a PODS moving container (besides hiring loading help)?

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How Do I Pack Glass Plates?

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One Plate, One Sheet of Paper

“Use plenty of packing paper” is one of the first rules of packing a kitchen. Pad the bottom of the carton.  Cushion the sides. Pad the top with more paper.

“And make sure you wrap those breakables up good!”

Of course. That means lots of paper in between all those plates and everything, right?

Nope. Not necessarily. (more…)

How NOT to Lose Important Docs Amidst Moving Chaos

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How to Keep Important Documents Organized on Moving Day

I am a self-proclaimed organized person. Open my pantry, peek in my coat closet, heck you can even investigate my bathroom vanity and I’m pretty very confident you are going to find orderly spaces with a lot of neatly labeled bins.

[Tweet “Call me crazy, but I just can’t seem to function when things feel cluttered… #TypeA”]

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