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What To Do When Your Stuff Gets Lost or Damaged While Moving

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After all the stress, money spent, and late nights packing, you’re finally at your new home and ready to unpack and settle in for the last leg of your move. Only, you discover your pricey, one-of-a-kind glass coffee table has been shattered. Or the box filled with family heirlooms is missing. Or while pulling in, the moving truck dings the fence and knocks over your mailbox.

These can be nightmare scenarios, depending on how precious the item is and how expensive it could be to replace. But there are some things you can do once you discover any damage — as well as some things you should try before you move. 

If my stuff was broken during a move, what do I do?

Did you hire movers who you suspect damaged or outright broke something? Know that even if money can’t wholly replace the item you lost, there are usually steps you can take to get compensation, both before and immediately after anything gets damaged.

1. Document the damage

For broken or damaged items, the first step is to get plenty of photos.

Those pictures will be very helpful when you file a claim, either with the moving company or with insurance (if you have it). Right after you discover the damage is the best time to do this, but even if some time has passed, any documentation is better than none.

If you’re lucky enough to have any photos of your belongings before the move (which is highly recommended), include those too for a before-and-after. Photos are mandatory for showing exactly what type of damage occurred and the potential cost to repair or replace the item.

My stuff is missing!

But what if after taking stock of everything in your new home, you realize the lamp that’s at the perfect angle for a reading light isn’t there? You’re absolutely sure you packed it, but it’s simply gone.

Obviously, you can’t take photos of something missing. Ideally, if you have one, you should go through your entire moving inventory thoroughly when your movers are finished and still there. Rushing through the process and confirming that everything made it to your destination when that’s not the case will make it much harder to locate a missing item or file a claim. 

 

“…it’s much tougher to deal with moving problems after the fact. Which is why it’s so important to work with a company that’s been pre-vetted.”

 

If it turns out something truly is missing, your only true recourse is to ask the moving company to track it down. It could have been left behind or delivered to the wrong address. (Ask your old property manager/check your old place too, of course.) Alerting the moving company ASAP is key, since the more time that passes, the higher the chance of it getting lost for good. 

(If this isn’t an accident and you think there’s been a crime, read about what to do.)

2. File a claim

Once you’ve taken stock of what’s damaged or missing, it’s time to inform the moving company of what happened.

Below is the contact information for a number of national moving companies and where you should file a claim for your lost or broken items.

How To File a Claim With National Moving Companies:

  • Allied Van Lines: Fill out their online claim form. You can also e-mail claimstrace@alliedvan.com or call (800) 470-2851 to discuss a missing item or coverage prior to filing a claim
  • Arpin Van Lines: If you need information or help filing a claim, call (855) 405-9293 and dial option 3 to speak to a claims representative or email claims@wvlcorp.com. You can also file a claim online
  • Atlas: You can file a claim directly through the Atlas® Customer Portal. If you need help, call (800) 638-9797 (ext. 2846# or 2850#)
  • Bekins Van Lines: Claims can be filed online. For assistance, call (833) 425-4982 and dial option “3”, or email claims@wvlcorp.com
  • HireAHelper: You can fill out their online claim form. There’s also the option of calling (800) 995-5003 or emailing customer-support@hireahelper.com  
  • Mayflower: Most claims can be submitted online. However, if your move took place within the state of Texas, call (800) 325-9970 to get the appropriate form
  • Moving Help (U-Haul): You can contact them or fill out an Issue Resolution request online. You’re also able to file a claim directly under the subcategory “Safeload”  
  • North American Van Lines: File a claim online, or call (800) 348-3746 or email claims@navl.com for help. Note that intra-Texas moves use a separate claims form and it must be filed within 90 days of delivery
  • U-Pack: Email moving@upack.com with your name and reference number, and they’ll send you a claim form to complete and submit
  • United Van Lines: Most claims can be filed online. For intra-Texas moves, call (800) 325-9970 for assistance
  • Wheaton World Wide Moving: Claims can be filed online. For help, call (855) 284-4011 and dial option 3, or email claims@wvlcorp.com

How To File a Claim With Local Moving Companies:

Unfortunately, there is no formal process for damages caused by a local moving company that you hire directly. That said, many local moving companies will offer to help or partially pay for damages, but it’s entirely up to them to work with their customers on a case-by-case basis.

However, if you hire a local moving company through an online mover marketplace like HireAHelper, you will be covered in all instances of damages. HireAHelper automatically steps in to mediate and get your money back.

3. File a third-party complaint (maybe)

If you submitted a claim but the moving company is not responding, or you feel that they’re not taking enough responsibility, you should file a complaint with a third-party organization.

The first organization to contact is the Federal Motor Carrier Safety Administration (FMCSA). This is a division of the U.S. Department of Transportation (DOT). You can file a complaint online for issues such as lost or damaged items, issues with the company’s license or insurance, overcharges and more.

Once you file a complaint, the movers have 30 days to acknowledge it, plus another 120 days to dispute or resolve it. (Not ideal, but it’s something.)

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You can also file a complaint with the Better Business Bureau. After filing your complaint, the BBB processes it within two business days. The business then has 14 days to respond from the date you filed. Complaints are usually closed within 30 days. However, if the business fails to respond, it can negatively impact its BBB rating.

If you think something was actually stolen or intentionally damaged, you should contact your local police department and file a report. 

4. You can also seek arbitration from the government

Another option you have if a claim isn’t being handled properly is arbitration. It’s a form of dispute resolution that allows everyone to avoid going to court. Interstate movers are required to participate in an arbitration program, such as the one offered by the FMCSA. (Click here to get started.)

What about moving insurance?

If you’re worried about any possessions being damaged, but you haven’t even hired movers yet, insurance is a possibility. Unfortunately, for reasons all too familiar, you probably won’t be able to rely on your homeowner’s or renter’s insurance for items lost or damaged while moving. But you’re not necessarily out of luck. 

Hired movers are generally responsible for the items they’re transporting. However, if you move across state lines, all moving companies are federally required (that means in every single state) to offer two insurance options:

  • Full value protection: This means the moving company is responsible for covering the total replacement value of any possessions that are lost or damaged. They can opt to repair or replace the damaged item, or give you cash. This is the most comprehensive coverage, which means it’s also the most expensive.
  • Released value protection: It’s free… but you get what you pay for. It provides up to $0.60 per pound of an item that’s lost or damaged. So if your 40 lb. flat-screen TV worth $1,000 gets cracked, the most you would be compensated is about $24.
  • Third-party liability insurance: Some movers may offer this separately. It costs extra but will cover any damages beyond the released value coverage, up to the policy’s limits.

Hiring movers directly means you’re responsible for most of this research and decision-making. But companies such as HireAHelper that curate and help you find the best movers also help you with all the moving insurance stuff.

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On top of full value protection, HireAHelper automatically offers a $1,000 Safety Guarantee with every order for free, with plenty of other options to upgrade. After curating thousands and thousands of moves, HireAHelper knows everything about what can go wrong and how to fix it. It’s much easier to work with a company that knows the ins and outs of claims and insurance and has a vested interest in your satisfaction, rather than muddling through things on your own.  

Again, if you have no insurance, you should still be able to receive some kind of compensation, as long as you’re working with a licensed and reputable moving company. (It’s important to check before hiring anyone!)

What happens after filing a claim with the insurance company?

In many cases, you have up to nine months to file a claim with the company. But again, the faster you file, the sooner you’ll resolve the issue. 

After you file the claim (usually this is done online but possibly over the phone):

  • The company will respond to acknowledge they received it (generally within 30 days)
  • They will investigate the situation and eventually either offer compensation or deny the claim

Keep in mind there are some situations when the insurance company isn’t responsible for covering your damages. For example, if you choose to pack your own items yourself and something breaks, that’s typically on you, not the movers. The same is true if you pack anything that’s perishable, hazardous, or highly valuable without notifying the movers. Damage from natural disasters is also usually not covered.

Hiring Reputable Movers Is Important

You might assume that if you hire a professional moving company, they have all the necessary processes in place to handle damages. But the truth is a lot of local moving companies don’t actually have insurance or customer service in a traditional sense. And scarily enough, in some cases, you could be dealing with a moving scam. (Click here to learn more if you think you’re being scammed.)

Of course, it’s much tougher to deal with moving problems after the fact. This is why it’s so important to work with a company that’s been pre-vetted. And that’s exactly why HireAHelper exists — we built a national database of reputable movers who not only pass our strict requirements to be listed, but also get publically rated by verfied customers to hold them accountable. 

How to Use a Moving Container for a Long Distance Move

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The first time I visited Hawaii, I fell in love. After a couple of days of snorkeling, hiking, and eating some of the best food I’ve ever had, I began fantasizing about packing up my home in Los Angeles and moving long-distance to the island of Oahu to live my dream life.

For now, that’s still just a fantasy. But for thousands of people every year, moving long-distance is very much a reality. If you’re considering a long-distance move, you may be wondering how to get all your belongings to your new destination for the least amount of money and headache. That’s where a moving container company may be able to help.

How Do Moving Containers Work?

moving container long distance

Moving containers (sometimes called “shipping containers”) are large, portable storage units that can be used to store and move belongings, including over long-distances. They act as a portable storage unit while you get settled in. They are made out of either metal or wood and are weather-proofed to protect your items from the elements. 

Typically, after you book, a truck will drop off the container(s) at your home. After you’re done loading (or in some cases, within an allotted amount of days), a driver comes and picks it all up, then drives it all to your new destination. Once you’ve unpacked the container(s), a truck will come to haul everything away.

The smallest sizes hold the equivalent of a studio apartment, while the largest containers can hold three to four bedrooms worth of furniture. Depending on how much stuff you plan to move, you may need more than one container.

The cost of using a moving container is based on several factors:

  • The distance of the move
  • Size and number of containers
  • Length of time you have the containers
  • The season

One thing you should know, however, is that moving long-distance is generally more expensive than moving locally. More on that below.

What Is Considered “Long Distance,” Anyway?

Usually, any relocation over 100 miles is considered “a long-distance move”.

Here’s some lingo to know: if you’re moving within your own state, it’s known as an “intrastate move”. Moving across state lines is an “interstate move”. And if you’re relocating somewhere several states away, it’s often known as a “long-haul” or “cross country move”. 

Knowing the difference between these types of moves will help you research moving companies and get an accurate quote.

Are Shipping Containers Better than Moving Trucks?

moving container long distance

You might be wondering how using a shipping container is different from renting a moving truck. There are a few similarities, but also a few key differences.

Shipping containers allow you to take more time packing, unpacking and even storing your belongings. In fact, it’s possible to rent a moving container for several months! For that reason, moving containers usually cost a lot more than trucks, so you should really take advantage of it if you go with one. 

You also put the driving in someone else’s hands. If you don’t want to drive a big truck, this is a huge perk. Once your belongings are packed and on their way to the new destination, you can’t access them.

A moving truck, on the other hand, means you are in control of every part of the move. That could be a good thing or a bad thing, depending on your goals. You are responsible for transporting your items from your old place to the new destination, but you can also access your stuff at any point if need be. Though renting a moving truck is cheaper, you also don’t have the added benefit of extra time or storage.

Pros and Cons of Using A Moving Container For Your Long-Distance Move

If you’re weighing the decision to use a moving container for your long-distance move versus going with a truck or full-service movers instead, here’s a look at the major pros and cons.

Long Distance Moving Container Pros

Cheaper than hiring full-service movers: One of the biggest benefits of using a shipping container is the savings. It can cost anywhere from $1,200 to $5,000 on average, or more, to hire movers for a long-distance move, according to Consumer Affairs. However, that cost can greatly increase if you have several rooms worth of furniture to move, many miles to travel, extra stops to make, specialty items, added materials, storage and more. Shipping containers, on the other hand, on average cost around $2,000 to $3,000, with storage included.

Storage at your new destination: Speaking of storage, it’s one of the biggest benefits to using a shipping container for your long-distance move. Not only can you pack up at your own pace, you can keep your items in storage while you get your new place in order. Renting a truck or movers, on the other hand, means you have to stick to a tighter schedule and have everything unloaded right away. No need to have to perfectly coordinate movers to the minute!

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Long Distance Moving Container Cons

You have to do the heavy lifting: Getting an entire house packed up and ready to move long-distance can be time consuming and exhausting. Not to mention, it takes strength and a few helping hands to get everything from Point A to Point B. If you want to focus on other aspects of your move and leave the major work to professionals, hiring labor from a moving company to load and unload your container may be the better choice, and might still cost less overall than full-service van lines.

They take up space: Neighbors won’t appreciate having their parking spaces or driveways blocked by the container. That means you’ll need a driveway or other large space where the moving container can sit as you pack up your home, as well as unload furniture at your new destination. Or if you’re moving to a busy city, you’ll need a permit ahead of time to place one for any amount of time. Plus, even though moving containers lock up, it’s a good idea to have yours in a secure area.

What Are The Best Moving Container Companies For a Long Distance Move?

Keep in mind that not all moving container companies will do long-distance moves. Below are some of the top companies that do!

PODS

pods long distance

Short for  “Portable On-Demand Self-Storage,” PODS is one of the more expensive companies on the list. However, they’re known for durable containers and have the most locations by far.

  • Container material: Steel
  • Container sizes: 16′, 12′, and 7’
  • Average long-distance move cost: $3,352

1-800-PACK-RAT

1800packrat long distance

This company is similar to PODS in the cost, sizes available and number of locations. However, 1-800-PACK-RAT is more spread out geographically, meaning there’s likely a facility near you to speed up pick up and delivery.

  • Container material: Steel
  • Container sizes: 16′, 12′, and 8’
  • Average long-distance move cost: $3,551

U-Pack

upack long distance

U-Pack only offers one size of moving containers through its Relocubes long-distance moving service. You also have only three days on either end of your move to pack and unload. The plus side is that this makes it much more cost-effective to move long-distance.

  • Container material: Metal
  • Container sizes: (one size) 6’3” x 7′ x 8’4”
  • Average long-distance move cost: $2,393

U-Box/U-Haul

uhaul long distance

You may know U-Haul for its orange moving trucks. For long-distance moves, the company offers its U-Box service, which only offers one size of container that’s not quite as durable as some metal options. However, it also provides flexible billing and live container tracking.

  • Container material: Plywood with weatherproof cover
  • Container sizes: (one size) 95″ x 56″ x 83.5″
  • Average long-distance move cost: $2,850
For more information on moving containers prices and money-saving tips, check out Moving101’s moving container page.

What’s a Moving Container? A Guide for Everything You Need to Know

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If you’re planning a move and have done the slightest bit of research, you might be wondering, “What’s a moving container?” Most of us can understand rental trucks, which we often see passing by us on the highway.

Well if you’re still confused, think of moving containers as the younger, hipper cousins to rental trucks.

Moving containers (commonly, but incorrectly called moving pods given “PODS” is a specific brand) are basically just portable storage units. They are metal or wood containers in which you can store your stuff.

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Because they are portable, they can be loaded onto a truck for transport down the block (or across the country!). Moving containers make it ultra-convenient for people to load, pack and transport their stuff.

They can be delivered to your home or office, where it remains on the grounds while someone loads it up with your stuff. When you’re ready to move, you can call the company to have a professional driver pick it up and deliver it to the next location. There, you unload the goods and move in! You might have seen them on the grounds of your neighbor’s home or local businesses.

Once you know what they are, you’ll start spotting them everywhere.

What Do They Look Like?

It varies, but by and large, moving containers just look like big boxes. Container sizes vary. Some are as big as 16 feet long, while others are as small as 7 feet long. Their heights differ, too. Some are skinny and taller to take advantage of the height to pack in more stuff. Others are shorter, which is really convenient for loading but, of course, might not allow you to fit as many things.

Where Do I Go to Get a Moving Container?

PODS claims to be the founder of this niche in the industry, and it is arguably the best known of the container companies. But there are other big names, including 1-800-PACK-RAT, Smartbox, and Go Mini’s, to name a few. Even U-Haul has gotten in on the act with U-Box.

What Are the Differences Between Companies?

PODS offer customers the chance to rent up to three different sized containers based on their needs. Others, such as Smartbox, rent out just one size container. (In their case, it’s 8 feet wide and 7 feet tall.) Containers are also made of different materials, depending on which company you choose. PODS are steel-framed. U-Pack’s containers are made of “weatherproof metal.” Some others are made of wood and usually include some weatherproof type of covering instead.

People frequently debate the merits of each type of container. Some say the metal containers – the likes of which can be found at PODS and 1-800-PACK-RAT – are best because of their sturdy construction and ability to stand up to any kind of weather. Others argue they lack air circulation, which can potentially cause mold, mildew, or at the very least, musty smells. The wooden containers, such as the pressure treated plywood ones that U-Haul/U-Box rents, might allow for more ventilation, but they are not necessarily as weather resistant.

If you really want to dig into all the pros and cons of each company, including average prices, reviews, pictures and more, check out the moving container page at Moving101.

How Much Do Moving Containers Cost?

Moving containers can be pretty affordable relative to other moving services. They are especially good for those moving to and from smaller homes and apartments. 

Prices can range between around $500 (to move stuff to and from a small home or apartment in a local move) to $5,000 (for multiple containers making a long-distance move with many items from a large home). The cost really depends on the amount of stuff you plan on transporting and the distance the driver will be traveling.

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How do you figure out exactly how much your containers would cost? These are the questions to ask:

How Big Is My Place I’m Moving Out From?

When you have a bigger home, you generally need to rent more containers, which of course elevates the price.

In addition, you have to be able to park these containers somewhere without violating local ordinances; with multiple large containers, you might have trouble—especially in a city where parking can be challenging. Sometimes, more containers also require more drivers or trucks. This all matters when gathering estimates.

Where Am I Moving To and From?

As you might imagine, the cost also depends on which company you choose, based on which container is better for your stuff and if they’re available in your area.

For example, PODS typically charges a little more than $600 for a local move and more than $3,000 for a long-distance move. On the other hand, Door to Door charges about $1,700 for local moves and more than $2,300 for a longer move. (UPDATE: Door to Door has been purchased by U-Haul and absorbed into their U-Box service.)

Moving101 Container Price Comparison

Clearly, all the prices are more than you would spend on a rental truck that you would drive yourself. That makes sense if you think about it. Companies are baking in the costs of the professional driver, their moving trucks, maintenance and fuel. (The cost will also rise the longer you keep the container for storage, as well as the more stuff you have to pack.)

Generally, moving containers remain economical for many of those planning a move and looking for a little more convenience and storage. It will cost more than a full-fledged DIY Move that includes renting a moving truck, but it won’t break the bank in the way a Full-Service Move would cost.

When Would I Use a Moving Container?

Moving containers are a good fit for people who want to conveniently load and unload their stuff in a specific location, on their own schedules. (There’s also no question it’s a better fit for those going a shorter distance and moving less stuff.) But there are plenty of times a portable storage is your best option.

Let’s say you can’t get the key to your place until the 25th of the month, but your lease ends on the 14th. What do you do? You call a moving container company.

How Does Booking a Moving Container Work?

Then typically, you go online or get on the phone, pick out a container, then schedule a date to drop it off wherever your stuff is. A sales representative will help you schedule based on how long you plan to keep the container for loading. You might ask about keeping it longer for storage purposes, in which case you can keep it on the grounds of the old place, or have it transported to the new place if you can get permission from owners or those moving out. Or you could even keep the container in one of the company’s storage facilities if they offer one.

You might need the container a few days to load it up. This is one of the differentiating factors between moving containers and trucks (and sales reps love to point this out). After all, rental trucks usually lock you into a schedule with little to no wiggle room.  

But there’s a catch with that flexible schedule. Sure, you can keep the container for long periods of time. However, if you keep containers longer than one month, you will pay much more than the original estimate because moving container companies generally charge by the month.

That means you have one month to load your stuff, schedule a pickup and delivery at the next destination, unload, and finally plan for the final container pick up.

About that pickup: usually, the container company sends out a driver to load up your container onto a big truck and drive it to where it needs to go. Another reason people might find containers appealing is the fact they don’t have to drive a van or big rig themselves. You leave the driving to professionals. Anyone hesitant to maneuver one of those big trucks on a highway or a long distance could see this as a major selling point.

Can My Movers Help Me with Moving Containers Too?

Yes! Professionals can load and unload containers just as they would a rental truck. You just have to ask!

Moving containers can be a smart choice for people who are looking to make a Full-Service Move at a fraction of the cost, or especially to pull off a Hybrid Move. It’s also a great option for those who need storage. Getting professional help moving can make the move actually not stressful. If you want to save your back and your relationships (by not having to ask family and friends for help), then they’re worth consideration.  

What If I’m Moving Long Distance?

Most container companies are actually excellent alternatives to traditional moving companies, since you can save a lot more money and transport is still included in your cost.

One of the easiest ways to do a stress free, long distance move while still saving money is by hiring HireAHelper’s sister company Moving Place. They take care of booking a truck, driver and gas to get your stuff safely to your new home. It’s a great alternative since to traditional moving companies at a fraction of the cost.

Click here to learn more about how to cut down the price for a long distance container quote.

Where Should I Start?

  • The first step is learning about the different companies and types of containers they have. Check out Moving101 for all the info you’d ever possibly need. Since every moving container company’s reviews and prices are gathered there in one spot, you can easily find your best option for you, based on your budget, availability and type of container.
  • The second step is to call up the sales representatives to get the low down on their availability, find the best fit for you, and book it!
  • The last step is to decide if you’re going to hire professionals to help you complete tasks like loading and unloading the container. Remember, don’t feel boxed in. You have the power to choose how long they work for and what items they move for you.

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With a little planning, moving containers fit nicely into any Full-Service Moving hack or Hybrid Move. You can keep your stuff somewhere while you’re moving, or have someone drive your stuff to wherever you need it. If you’re moving, you’d be a little silly to not compare prices and see if a container could save you a lot of money, or if using one would just be way more convenient.

There Are 3 Things Not Allowed on a Moving Truck. You Should Know What They Are

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Question: Which of the following items is not allowed on a moving truck?

(a) Lawnmower

(b) Ficus tree

(c) Shoebox full of cash

(more…)

Real People: PODS vs. U-Pack ReloCubes (ABF)

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Picture of Shiromi A.

This post is part of our “Real People” series. Each post is written by a real person, not employed at HireAHelper, that actually used the service listed. These posts offer the inside scoop on the pros and cons of using moving equipment and services from moving container companies like PODS, U-Pack ReloCubes and 1-800-Pack-Rat, or rental truck companies like Penske Truck Rental, Budget Moving Trucks, and U-Haul. Today’s post is from Shiromi A. of Seattle, WA as she documents her research and decision making process when comparing U-Pack vs. PODS

UPDATE: We’ve gone back and updated this post with fresh numbers for 2019.

My husband is a retired military member, so our lives involved moving seven times in four years. Let me tell you, it never gets easier. You’d think we would have the moving thing down by now, but I find each move has its own set of unique challenges to overcome.

When we decided to move from Portland, Oregon up to Seattle, Washington so we could finally live near the water, we knew it would take some planning. We called around a few interstate moving companies, but the quotes were super pricey. We didn’t want to rent a truck because you pay by the day and that time crunch can be stressful.

That’s when my husband and I quickly came to the conclusion that based on our location, either PODS or U-Pack ReloCubes would be our best bet.

(more…)
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