Top 10 Helpers Celebrate at HireAHelpers HQ

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10 years, 10 Helpers, 10 Call Service Representatives.

A trio of celebrations was recently held on HireAHelper’s “Top 10 Helper Day”, HireAHelper’s 10 year aniverssary event that doubled as a summit of some of the best people working in the moving industry today.

A Contest for Movers

Rigo’s Moving Company being interviewed at HireAHelper headquarters.

Rather than just ordering a cake for the big “1-0”, HireAHelper used their milestone moment to shed light on the people who make the company possible: hardworking movers, as well as the people booking their jobs every single day.

Here’s how they did it: they asked Call Service Representatives (CSRs) to vote for their favorite movers in the HireAHelper network. Additionally, HireAHelper asked the movers to submit the names of their favorite CSRs, as moving companies interact with their call center day in and day out. In many cases, movers interact with various CSRs for years on end. Voting on both ends was based on professionalism, efficiency, helpfulness and ability

More than a thousand moving companies across the country were eligible. (Not to mention a few dozen phone operators.)

The voting was fierce and the lists were long. But after the votes were tallied, the top five moving companies on the list were invited to take part in a special event at HireAHelper headquarters in sunny San Diego, CA, which took place this month.

Top 10 Helper Day

One by one, the contest winners emerged into HireAHelper headquarters, each bringing with them unique backgrounds spread out across the United States. They also brought anecdotes regarding how they found out they had been named a top 10 moving company in the country.

Says Crystal Rocci out of Lakeland, Florida’s Family Movers, “(We) got the email and he’s shaking and I’m like, ‘Why are you shaking?’ And he hands me the phone…and I’m reading it and saying, ‘Honey, we made fourth place!'”

Movers also shared stories from their long journeys establishing themselves as major players in the moving world.

Family Movers receives their certificate.

There’s a lot of bad reputation in the industry,” says Carmen Ball, from Aurora, Colorado’s LeDoux Moving Solutions. “If you build a reputation, you know, you gotta ride on your reputation. You screw that up, you don’t stick around.

“That’s my name on my shirt. I am representing everything, not just the company, I am representing the family as well.”

Continues Ball, “There’s many small businesses where we are that have been in business 20 years and they don’t do what we do. But I really believe (in) focusing on reputation and integrity.

Winners pose with their certificates.

The theme of the day? Going the extra mile.

“Rigo is very passionate about what he does,” says Susana Avelino of Rigo’s Movers out of Los Angeles, the contest winning moving company. 

Martha Martin, also of Rigo’s Movers, echoes that sentiment. “(Rigo) wants everything perfect. If something happens, resolve everything. If something gets damaged, try and fix it.” To get this level of recognition, they stress that customers have to always feel safe and secure in their hands.

“Our guys always calm down the customer and say, ‘Okay, you’re in good hands. Let me do my job and let me wrap everything. We will fit it on your truck.'”

Prizes Galore

The Top 10 Helper ceremony was held in front of a big screen and among boxes of gourmet donuts, during which the top 10 Helpers and CSRs received recognition. All present Helpers received their certificates and cash prizes. Afterwards, a catered lunch of tacos and drinks awaited everybody outside.

On getting to meet with the top 10 CSRs that they’ve worked with for years, Rocci of Family Movers exclaims, “I was like, ‘Yes!’ I finally get to put some faces to some names! I talk to these super energetic people on the phone, and I’m like, ‘I thought I was the only person like that.’ [laughter]”

Top 10 Helper Day wasn’t the only place celebrations were held, however. The top 10 CSRs were assigned a Helper from the rest of the top 10 list and given free airfare, lodging, cash prizes, and the opportunity to award the rest of the top Helpers their certificates in person.

Jess and Camille, winning CSRs, visiting Top 10 Helper “Moving Texas” in Austin.

Says Camille, Helper Relations Specialist and a winning CSR,

“There is definitely something different about meeting a Helper in person, something significant about putting a face to a name that brings life to their voice the next time I work with them over the phone.”

Again and again, winners stressed the importance of community as a key to success.

Now with 2017 in the books and ten successful years behind them, HireAHelper is positioned to continue their impressive take over of the moving labor marketplace. And with the Top 10 Helper contest being such a hit with everybody that participated, hundreds of professional moving companies (and the passionate employees that fuel them) remind us that all continued success will have to go through them.

Rachel Ledoux of Ledoux Movers reiterates, “You can slam out a bunch of jobs and…walk away thinking that everything’s great, then come to find out later that they never took the time to find out if that customer was actually happy.

“You know, moving is more than just a business; It’s relationships.”

For a list of the top 10 Helper winners and their prizes, click here.

Here Are HireAHelper’s Top 10 Moving Companies in the Country

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After ten years, thousands of moves, and who even knows how many saved dollars, HireAHelper has its first “Top 10 Helpers”.

To mark our 10 year anniversary, we challenged our amazing call center representatives to vote on the absolute best movers from our massive database of well over 1,000 across the country. The voting was based on the Helpers’ availability, professionalism and friendliness, among several other intangibles.

Throughout it all, the voting was fierce and the points list stretched out far. Hundreds of movers received passionate support. But in the end, these 10 Helpers pulled away as the most revered moving companies in the whole country.

Here is the final list for 2017:

#1. Rigo’s Moving Company – Los Angeles, CA
#2. Speed Loaders – Oceanside, CA
#3. LeDoux Moving Solutions – Aurora, CO
#4. Family Movers – Lakeland, FL
#5. Sebastian Moving – Apopka, FL
#6. Patriot One Movers – North Hollywood, CA
#7. Moving Texas – Austin, TX
#8. Zooming Moving – Salem, OH
#9. Harris Moving Company – French Camp, CA
#10. J&L Movers – Atlanta, GA

Besides monstrous bragging rights, the winners will receive a combination of paid travel and lodging for a special event at HireAHelper headquarters in San Diego, CA, cash prizes, and special event dinners!

First place:
• Travel + Hotel for two (2) to HireAHelper headquarters in San Diego, CA for a special event
• Special certificate: “Voted #1 Helper in the Nation”
• $1,000
Second Place:
• Travel + Hotel for two (2) to HireAHelper headquarters in San Diego, CA for a special event
• $500
Third Place:
• Travel + Hotel for two (2) to HireAHelper headquarters in San Diego, CA for a special event
• $250
Fourth and Fifth Place:
• Travel + Hotel for two (2) to HireAHelper headquarters in San Diego, CA for a special event

Finally, our sixth through tenth place winners will each have a scheduled day with a selected, contest winning call service representative to take promo pictures and attend a special, fancy dinner – all on us!

Our first ten years of HireAHelper could not have happened without your continued support, so we are thrilled for each and every one of you. Congratulations to all the winners, and we already can’t wait to see who makes next year’s list!

-HireAHelper

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