How Do I Plan a Long Distance Move?

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Moving long distance requires patience, stamina, and grit. But it doesn’t have to be an awful experience. With some planning, a little know-how, plus some research, you can make the process of moving much easier. But just to help you out, we went ahead and did all the research for you.

After all, settling into a new, far-away land shouldn’t be anything less than transformational! 

How Am I Gonna Get Me and My Stuff Where I’m Going?

You have a number of options when planning a long distance move. Your options will all depend on these three things:

  • How much stuff you’re hauling
  • Your budget
  • Personal preference

What if I’m driving?

Some people decide to drive across the country, especially if they are bringing a vehicle or two. Beforehand, however, you should consider:

  • Car’s age and how many miles it has clocked
  • How many people and things it needs to hold
  • If it can handle a long trip without breaking down

If you need to get repairs ahead of time, then trust us, do that first. If that seems like it could be an issue or you just don’t wanna add hundreds of miles to your car, consider getting your car shipped.

Your other options are hitching it (to a truck for towing) or just ditching it. You can always try selling it or trading it in if you decide this is the end of the road for the car.

Are you driving with small children? Transporting pets? Both of those have special considerations, so click those links to learn everything you should know first.

What about my stuff?

The most hands-off option for getting you and everything long distance is a Full Service moving company. If you have the money for going that route, you need to find one with proper licensing, especially for interstate moves, as opposed to somebody off Craigslist.

What other options are there? Some people who make a long distance move opt to rent a moving truck for loading up their stuff and driving it themselves, then only hire movers for the lifting part, not the driving. This is called Hybrid Moving and can save a lot of money (if you don’t mind the drive). 

If you want to leave the driving to somebody else but still want to save money as compared to a Full Service Move, you can opt for portable moving containers like a PODS container. With those, professionals drive your stuff to and from destinations.

A final option to explore is to rent space in a freight truck that a professional driver hauls to your final destination, or sometimes to a warehouse for pick up.

The pros, cons, and prices of all of these options (and much more) are covered extensively on Moving101.

If you opt for a moving crew, make sure you get the answers to these questions:

  • How long have you been in business?
  • How much experience do you have serving clients moving long distance? How does that compare with the number of local moves you conduct for clients?
  • Do you have proper, up-to-date licenses? Are you legally able to work in both states and cross state lines?
  • What kind of feedback do you get from clients?   
  • How would you describe the value you provide for the price you charge?
  • What are your policies regarding damaged or lost goods? What are your policies regarding re-scheduling or canceling service?

And you shouldn’t just take their word for it either. Get genuine opinions by consulting verified reviews on HireAHelper or anywhere you look.

What if I’m flying?

If you’re taking a plane to the final destination, you should obviously consider bringing some things with you in luggage or handbags to save money on however you’re moving the rest of your stuff. Pack clothes and personal items that won’t break in the luggage, and bring fragile stuff, such as laptops and digital devices, in your carry-on bag. Paying for extra luggage on a flight is sometimes cheaper than shipping it via snail mail! Pile up your stuff, do the calculations and see what works best with your budget.

Looking to maximize your flying budget? In “The 10 Best (and Worst) Airfare Search Sites,” Frommer’s shares some of the best places for you to seek hot deals for air travel. When researching prices for flights, consider the following online travel agents and booking sites, but recognize that being better known does not necessarily mean being the best.

Should I ship my stuff?

You could theoretically choose to ship some of your things via UPS, FedEx, or the U.S. Postal Service (USPS). Yes, it’s cheapest to send through USPS, but after packages get to only two pounds, pricing typically levels out. (That said, check out media shipping rates if you want to ship out a parcel or three that each weigh around 20 pounds.)

Of course, you probably have more than a few pounds worth of stuff. In this case, moving containers are a savvy pick for getting your stuff driven to where it needs to go for you. Not only do shipping containers come in different shapes and sizes, but you can plan to keep them placed somewhere for usually as much as a month at a time, so there’s lots of flexibility with using a moving container for a long distance move.

There are several things to consider when thinking about using a moving container:

  • Do you care if it’s wooden versus metal?
  • How many do you need?
  • How long do you need it to wait for you before unloading it?
  • Do you need help loading and unloading it?

Your options will depend on where you live, due to which moving container companies are available to you. Beyond PODS containers, check out this massive break down of the best moving container companies for your exact situation.

Moving101 Container Price Comparison

How Much Do Long-Distance Moves Cost?

Long distance and interstate moving companies charge based on weight, distance, and any extra equipment or insurance options you opt into.

The average cost of an interstate move is $4,300 for an average distance of 1,225 miles and a shipment weight of 7,400 pounds, according to the American Moving and Storage Association and as reported by numerous outlets.

But ultimately, as we’ve explained above, the price will depend on:

  • Your exact starting and ending points
  • How much you need to move
  • Modes of transportation
  • Who, if anyone, you decide to hire

One more big factor to consider is if you have any specialty items to move, such as a baby grand piano or gun safe.

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Are there any ways to reduce the price?

Here are some money protips you should know as you collect estimates:

  • Binding vs. Non-Binding Estimates: This is important to know if you’re pursuing a Full Service move. A binding estimate means you will pay the final price of the estimate regardless of whether your stuff ends up weighing less or more than expected. A non-binding estimate means you could end up with a different final tally, either less or more, depending on the weight
  • You can bring the price down by being flexible with travel dates; weekdays, especially in the offseason (read: not summer) are often cheaper
  • Ask moving companies for discounts. For example, members of the military and veterans often get cheaper rates for rental trucks and containers
  • If you have time before you have to move, you should try to start a moving fund
  • Be sure to keep track of spending and make a written out or digital budget
  • Those who are moving for work should see if the company reimburses for any or all of the move

What if I’m Moving Across State Lines?

Doing your homework on what is required of you for your specific interstate move is the first step.

Interstate moves are particularly complicated due to state laws. You have to know what you are responsible for when you cross into another state.

Hiring movers? Some moving companies can’t even provide service for interstate moves because they lack the proper license. Check in with your mover ahead of time. (Of course, typing in your ZIP code into HireAHelper filters all that stuff automatically.) 

In addition, you have to know both state and local laws and ordinances that may be relevant to you. Both your departure and arrival towns likely have parking rules, which will be a consideration as you’re loading and unloading, especially if you’re leaving a PODS container somewhere for a week or more. (You think you can just park a big truck on a busy New York City road any time you want?)

Also, some states have certain laws restricting what you can bring in. For instance, there are a number of items that are illegal to bring into California, including certain firearms and fruits. Yes, your pet ferret, among other things, can’t join you if you’re headed for the Golden State.

To-Do list for interstate moves

What do you need to do if you’re moving to a new state? This is what your to-do list should look like:

  • Forward your mail. Regardless of distance or state, do this first. This requires filling out a change of address form with the United States Postal Service (USPS)
  • Get a new driver’s license and plates. Typically, states require you to get your new license within 30 days, so make this a priority. Unfortunately, this will probably require standing in line at the DMV. One thing we can guarantee is it will be as annoying as nails on a chalkboard no matter what state you’re in
  • Establish domicile for tax purposes. In other words, that means becoming a resident (No matter where you go, they’ll have taxes!)  
  • Transfer your utilities
  • Get a license for your pets if you have any (as long as they aren’t ferrets in California!)

How Do I Pack My Stuff?

Anyone who has ever moved can tell you that packing up your entire world is maybe the most stressful part of the journey. Getting sturdy cardboard boxes and wisely packing them is one way to ensure the process is easier. Refraining from making any of the boxes too heavy and keeping items that will go in the same room in one box are obvious tips.

Make sure to label everything. Most importantly, make use of soft items, such as pillows, to serve as buffers between breakables and harder items. Use appropriate packing material – such as bubble wrap and newspapers – to protect glass, china and other delicate items. You can learn more in “How to Pack a Moving Box.”

If you want to be extra cautious with your stuff, then turn to professionals for help with packing your things.

Should I get rid of my stuff?

Take a look over the vast empire you’ve established. You must recognize that the less stuff you have to move, the better off you’ll be. After all, professional moving companies generally charge you based on the weight of the stuff you need to be transported. In other words, both literally and figuratively, you will have lifted a weight off your shoulders if you downsize.

“You’ll almost certainly want to bring some of your stuff, but the vast majority of what you own is replaceable,” writes Scott Meslow in GQ. “And the cost of moving most of what you own across the country is comparable to the cost of just buying something similar—or better!—once you actually arrive.”

The good news? Purging can be cathartic. Discover some ways you can unload your stuff before moving day:

  • Sell stuff online through Craigslist, eBay, or Etsy
  • Have a traditional garage sale
  • Give away things to your friends and family
  • Donate items through charities or religious organizations
  • Throw away old, worn out, or unusable items

Experts suggest taking photographs, especially for anything of great value. You may want proof of exactly what condition the chosen ones – items with which you simply can’t part – were in before they get on the moving truck (or whatever mode of transportation you choose).


Moving long distance is a tremendous undertaking. But if you prepare and research your options, you can make the move successfully without pulling out your hair. As you deal with the technical aspects of the move, give yourself a break if you – or others in the family – get emotional. Starting a new life in a new place is never easy. A stress-free move is the first step to arriving at this new world. 

How Much Will Your Move Cost? Here’s How to Figure it Out

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So how much does a move cost? It all depends. Years of moving experience shows that customers typically fall into one of three categories:

  • Gazillionaire
  • Employee relocating on the company’s dime
  • Confused soul wondering aloud, “Good gosh, how much is this going to cost me?”

As you probably guessed, most of us are the third one. AMSA, the American Moving and Storage Association, tells us the average in-state move costs $1,170, while interstate moves average $5,630. But take that with a grain of salt, because the real answer lies is in the details of your specific move—from off-base estimates to logistical issues, from slower-than-syrup movers to incidental expenses, all big and small.

So how is it possible to even come close to predicting the final number so we don’t go into shock when we’re handed the bill?

Some things are out of our control, but there are definitely things you can do and look out for to make the moment we get that final bill pleasantly unsurprising.

The Baseline Cost of Moves

These are the basic questions you need to ask ahead of a move:

  • Are you getting a Full-Service moving company to handle everything?
  • Are you renting your own truck, then hiring moving labor separately?
  • Are you doing everything yourself?

These are known as the three basic ways to move: A Hybrid Move, a Full-Service Move, and a DIY Move.

How much do movers cost?

Getting a Full-Service Move? That means the movers load, unload, and drive the vehicle all on their own. The estimate? Though it will largely depend on the distance traveled and volume of the move, Full-Service Moves run north of $1,500-$2,000, on average, and sometimes can be more expensive if it’s a really big move.

Hybrid Moves, on the other hand, separate moving labor from moving vehicle. That means you hire a mover to load and/or unload your stuff, then rent the moving truck on your own, saving you a lot of money. Roughly, the cost can run anywhere between $300-$1,000 for a truck and movers, occasionally more.

What’s the cost difference between a long distance and local move?

Local or state move? You’re looking at roughly anywhere between $100 to $300 for the moving truck, depending on the size needed and after accounting for mileage and insurance fees.

Moving long distance? Like, across the country? This will likely cost around $1,000 after gas and fees, plus potentially lodging and food.

As for local movers, prices vary dramatically based on scheduling and location. Moving during a busy summer is just going to cost more than during the dead of winter. Movers’ hourly rates also vary, depending on the size and distance of your move.

Here are some generalized queries on price ranges for “2 Helpers for 2 hours”, taken straight from HireAHelper.com:

  • Boston, Massachusetts: $250-$350
  • Austin, Texas: $200-$300
  • Baton Rouge, Louisiana.: $300-$400
  • Los Angeles, California: $250-$400

Of course, some movers do charge more, or sometimes less. Check out our movers’ reviews, give a few of them a call, get some estimates, and then go with who you feel best about.

You might love our:

Moving Cost Calculator

If the quote from your movers felt expensive …
Make sure it lines up with the costs reported by other Americans.

Finally, there’s the DIY Move, which hides plenty of hidden costs, such as:

  • Gasoline
  • Power tools
  • Moving supplies
  • Pizza and beer
  • Heavy stress

Not to mention what it does to close friendships and schedules. You can get away with casually moving a bedroom with some friends, but let’s just say that in the past, I wish I had spent a couple hundred bucks to have had total peace of mind for those really stressful moves. As a mover, I recognize I am biased, but I am also just a person who has moved many, many times—just like you.

Why do random internet searches for movers cost more?

Moving estimations are rarely conservative. That’s because it’s dreadful to be ill-equipped and strapped for time, versus the other way around.

No matter which one you choose, having someone come out and do a thorough visual of your place and all your belongings can be an extra useful way to get the most reliable estimate of how much your move will cost, as it’s an estimate based on time needed.

Getting an estimate over the phone? That’s cool, but keep these two things in mind:

First, if someone can’t see all the things you want moved, no matter how pure their intentions, it is ultimately a guesstimate.

Why should I avoid “move brokers”?

Secondly, unfortunately, it’s a very real possibility that the “moving company” you quickly searched for on the internet is actually just a move broker.

That’s another term for a middleman who will assure you that they can give you an accurate quote – which will sound too good to be true – then sell your move to the highest bidder. That person will then come out (most likely in a rental truck) and load up your stuff … before telling you that your final bill will be a lot higher than you were originally told.

It happens every single day. Don’t let it happen to you.

That’s why after 20 plus years of experience moving people, I write for HireAHelper, a moving labor marketplace. All the movers are real movers with real reviews, which means absolutely zero of them are move brokers. Everyone here is the real deal.

Get a Quote

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Still, marketplace or not, keep in mind that the more stuff you have, the more important it is to get an in-person estimate so your movers can give you a good idea of how many people you’ll need for how many hours.

Extra, Hidden Mover Costs

How much stuff you have isn’t the only thing that determines the cost of your move. Here are some other important factors that some moving companies take into consideration when giving quotes:

  • If the path from your door to the truck involves stairs or an elevator
  • If the distance from your door to where the truck will be parked is particularly long (meaning 75 feet or more)
  • If your movers can’t get their tractor-trailer anywhere near your place and they have to use a smaller truck to shuttle your stuff from your driveway to the big rig
  • If you have any (or a lot of) heavy, bulky or unusual items, like pool tables or gun safes

All or some combination of these will likely bring your quote up. This is another reason an in-person estimate is important. But if you do find yourself having to give movers a run-down of your stuff over the phone, be sure to let them know the lay of the land so no one ends up surprised. Also, don’t forget to potentially tip your movers.

Total: 

Local Hybrid Move: ~$350+

Local Full-Service Move: ~$700+

Long Distance Hybrid Move: ~$1,300+

Long Distance Full Service Move: ~$2,000+

Optional, Accidental and Potentially Hefty Costs

There are some potentially optional costs that can add up quickly.

Packing Costs

Doing your own packing? Be aware that boxes can get expensivea couple of bucks a pop on average.

Meanwhile, packing paper goes for around $30 per 25-pound bundle, and box tape runs at minimum a dollar per roll.

Thinking of using bubble wrap? Plan on dropping anywhere from $20-$50 a shot.

You’ll save some cash by doing your own packing, but your packing supplies can run you a couple hundred bucks, at least.

Total:

Moving boxes: ~$0-25

Packing supplies: ~$35-75

Packing help: ~$75-100

Rental Trucks

Renting a truck? You may find one for $20 or $30 or $50 a day, but gas, tolls, equipment rental, liability insurance, mileage charges and any fees included in the fine print of your rental agreement add up fast. Plus, obviously, the bigger the truck you need, the more it’ll cost. Not to mention, some days are busier than others (e.g., holidays, weekends, etc.), and you’ll get charged more for a last second rental. (Read this rental truck guide for more info.)

If you are moving long-distance, you also need to factor in food and lodging. And by the way, if you’re driving that truck, how are you going to get your car to your new home? All of this basically means one thing: get a quote on a moving truck early

Total: 

Local (or daily) moving truck: ~$75-300+

Long distance moving truck: ~$1,000-5,000+

How much does insurance cost?

Planning on getting your stuff insured? Full-service moving companies offer free basic coverage against loss or damage, equaling 60 cents per pound for any lost or damaged item. If you are okay with getting fifteen bucks in return for your newly-smashed flat screen TV, then this is the plan for you. That’s called valuation, not insurance.

If you want to be actually insured, you’ll want to consider paying for coverage that actually means something—which will cost you a percentage of what your stuff is worth in total.

 

What Moving Insurance Actually Does

(And why it might not help you!)

Total:

Insurance cost is completely relative to the item you insure (as well as how far you take it). Taken from MovingInsurance.com FAQ:

The cost of the insurance, or premium, is based on a proportional rate, relevant to the declared value of your shipment and the level of deductible you have chosen, and includes an administrative fee. Rates vary depending on your insurance type as well as based on your household goods’ final destination, whether be locally, out of state or internationally.

Storage and Lodging

And if your new home isn’t ready when you are? This unfortunate possibility comes with having to shell out more cash for the extra time your stuff has to sit on the moving truck, the extra time you have to hold onto your rental truck, or the storage space you have to rent until your home is finally ready for you. You might not include such expenses in your moving budget, but be aware of the potential for things to go wrong. There’s even the hotel cost if you’re moving for more than a day.

And what if you don’t get your life all packed up on time? You’ll have to hire packers last-minute. Obviously, this situation is entirely avoidable. All you have to do is make a careful and calculated estimate as to how long it will take you to pack everything. Then whatever time frame you come up with, multiply by two and a half. (Seriously.)

Total: 

Storage container costs depend on their size and distance driven. Taken from Moving101:

You can move locally or long distance, but moving containers are more affordably suited to local moves of small houses or apartments…mostly because you need to rent out more than one container for larger homes, which raises the fee. And the costs associated with the company driving the container long distance (read: paying the driver, fuel, insurance, etc.) all pile onto your bill, but then again, you’re not driving that massive truck 2,000 miles in 110-degree heat. Tradeoffs. Prices range from just under $500 for a local move (with the largest container) to more than $5,000 for a long-distance move (with two of the largest containers).

Incidental Costs

After moving people day in and day out for decades, I’ve heard everything under the sun when it comes to random moving costs the customers weren’t expecting. But the thing is, they almost are never random, just unexpected. The list of sometimes surprising incidental costs include:

  • Restocking your pantry/kitchen, and replacing items you got rid of
  • Paying deposits on utilities, cable, and public services at your new home
  • Sucking up any cancellation fees or broken contract penalties for things like cable, phone and health club membership
  • Repairing damage in your old home – or losing your security deposit if you don’t
  • Changing your driver’s license and car registration
  • Running a credit check to pass along to your new landlord and new utility companies
  • Picking up all the little things you need for your new home: light bulbs, shower curtain, shades/curtains for the windows, cleaning supplies because you used up and wore out everything cleaning your old place so you could get at least some of your security deposit back
  • Getting socked with penalties for being late paying bills because your mail didn’t get forwarded promptly, or you missed a bill altogether

Apartment Costs

Also, are you renting a new apartment? Obviously, don’t forget you have a security deposit as well as first and last months’ rent to shell out. Those can be anywhere from a few hundred dollars to the value of the entire month’s rent. Buying a new home? That’s another topic altogether, but with that comes closing costs, realtor fees, appraisal costs, inspection fees, attorney fees and more. Yay!

Long-term Costs

There’s another part to this incidental list, which includes moving costs that are repeating or more long-term in nature.

  • Does parking cost where you live, and how much?
  • What are the average car and health insurance rates in your new state?
  • With your new home will you be subjected to building maintenance fees? Property fees? Homeowners’ association fees? Do you have to buy special trash and recycling bins?

That’s a lot of stuff to take into account, huh?

Figuring out what your own move will cost is all about specifics, not averages. So get that in-person estimate (more than one, if you are able). Use a moving cost calculator. Find a deal on a reliable rental truck (and remember to read the fine print). Check out rates for coverage against damage. Keep an eye on all those incidental charges and keep a list of things you’ll need at your new place.

And please, leave yourself plenty of time to pack!


Illustrations by Vicki Tsai

What to Do When Movers Break, Steal or Won’t Give Back Your Stuff

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At HireAHelper, we hear other people’s stories of bad movers all the time.

Whether these stories come to us through emails or from customers calling us after a moving company has wronged them, these same cries come up time and again: “All my stuff is missing,” or “All my stuff is damaged,” or even worse, “My movers are holding my stuff for ransom!”

There’s one word we always hear from these customers-turned-victims: “helpless”.

In these situations, it’s painfully clear: these movers aren’t playing by the rules. But what recourse do you actually have when your movers refuse to pay for damages, replace missing items, or opt to not deliver your stuff unless you fork over another thousand bucks?

Unprofessional movers get away with a lot of crap. That’s the unfortunate truth. But if you believe your movers have acted illegally and they aren’t taking responsibility, there are ways to fight back.

Here are four options you should immediately explore.

Alert your state’s Consumer Affairs Division.

Not only can investigators help you resolve your complaint about broken items or track down your stuff – or your movers – but they may also work with law enforcement authorities in getting unlicensed, unethical and illegal movers off the streets, just as they have in New Jersey. From New Jersey’s official website:

“Horror stories about predatory movers are all too common. By its very nature, the moving industry touches the lives of consumer when they are vulnerable and when they must rely on strangers to transport their valued possessions,” Acting Attorney General Hoffman said. “These situations create the potential for abuse. We are enforcing New Jersey’s licensing laws in order to protect consumers and, just as importantly, to ensure a level playing field for New Jersey’s many honest and licensed moving companies.”

Movers must usually be licensed with the state. (Here’s a list to check your’s.) If they are doing moves across state lines, they must additionally be licensed by the federal government. Cross-checking this with your Consumer Affairs Division is a quick way to begin the resolution process. Get ahold of Consumer Affairs Division in your state via this directory, which is a government-run database with the corresponding phone number, website and/or email address of your local division’s office.

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If this was an interstate move, the Federal Motor Carrier Safety Administration (FMCSA) can also get involved. How they can help, along with the info and links you need, can be found on their Protect Your Move page. Their toll-free hotline is 1-888-368-7238.

Call your local police.

In the past, there was not much local law enforcement could do in disputes between moving companies and customers due to the fact such disputes are civil and not yet criminal matters. But recent changes in some states’ laws have given those local authorities the power to mediate; In particular, some laws now intervene when a moving company is sitting outside a customer’s home demanding more money before they unload.

Just this year, Arizona passed House Bill 2145which in Arizona requires moving companies to unload customers’ belongings in case of a dispute regarding payment on an intrastate move. We’d hope that this would be standard lawful procedure across the country, but sadly not all states are up to speed on this loophole.

But regardless of civil versus criminal matters, a mover being properly licensed is something the police can act on. Knowledge is power – but only if it is used! 

Get in touch with MoveRescue.

This organization can assist you by obtaining information on your move, advising you as to your options and, in some hostage situations, working with the moving company to get your goods released. Plus, they’re vetted by United and Mayflower, two of the larger Full-Service moving companies in the industry. 

From their website:

Approximately 1.6 million Americans hire interstate household goods movers each year. Unfortunately, a reported 3,000 cases of possible mover fraud occur annually. Many of these cases involve criminals who offer low estimates and then hold customers’ possessions hostage in undisclosed warehouses, demand thousands of dollars in additional payments and threaten auction. MoveRescue is devoted to ending this problem by seeing that moving companies abide by the federal consumer protection regulations.

Move Rescue does offer a disclaimer that they cannot offer immediate and complete assistance to everyone who calls. Call them anyway: 800-832-1773.

Contact your local news.

More often than not, whenever we do hear of a customer finally getting their belongings delivered it was because they sought the help of a local news station. In this case, the victim had refused to pay her movers what amounted to extortion, and the movers drove off with her stuff. The victim then contacted a local news station and their consumer reporter got the recovery ball rolling by calling the FMCSA, who got right to work. From WFTV9:

“Every day I don’t have my stuff, I can’t work, it’s put me farther and farther behind,” said Smith as she fought back tears.

Todd Ulrich contacted the Federal Motor Carrier Safety Administration that oversees interstate moves.

After federal regulators reviewed the company’s estimates, and the final bill, the agency took action. It ordered the company to honor the $1,200 estimate and return her belongings or face a possible $10,000 fine.

“They felt there was negligence, and generally they were out of compliance,” said Smith

A week later the mover released the storage unit address and key.

Smith took a huge step toward starting her new life in Winter Park.

“I don’t believe I would have gotten here this quickly without your intervention, so I appreciate it,” she said.

Understand that the process took weeks, not minutes. If you find yourself the victim of a bad bunch of movers, you may also need weeks, or even months, to get the situation resolved. So before you find yourself a victim, protect yourself by doing your homework on any moving company you contact. This list of recommendations by the Illinois Movers’ and Warehousemen’s Association covers everything you need to know and do before you hire a mover.

Or to likely avoid any of this …

It’s harder to tend to these issues after they’ve already happened, which is why we built HireAHelper around holding movers accountable from the get-go; movers on our national database live and die by their reviews. We also work seven days a week to take care of any potential claims, or if something drastic happens, to find replacement movers as soon as possible (often for the same day).

Small claims court, calling the police or filing reports take a long time. Booking a vetted mover through a marketplace is much safer because even if something goes wrong, we work with you to fix it.

We believe it’s important to keep movers accountable, so you don’t have to.

As for opting to work directly with moving companies, you can help others from falling victim to the same irresponsible, illegal movers by writing an online review (which might more accurately be called an online warning), informing the Better Business Bureau of your situation, and filing a complaint with your state authorities as well as the FMCSA. These governmental agencies don’t usually have the resources to go after every moving company that pulls a fast one (sad but true), but if the complaints on a company start piling up there’s a chance that company will have the hammer of the law come down on them.

And that’s really all we want.

That, and getting all our stuff back, undamaged, on time and at cost. That shouldn’t be too much to ask.


Illustrations by Nicole Miles

The Important Things to Take Pictures of While Moving (and Why)

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Getting ready for the big move? Don’t pack that camera away just yet!

Besides getting those great social media shots (“I’m driving a U-Haul, everybody get off the road!”), taking pictures before, during and after your move can help protect your stuff – not to mention your wallet.

The main reason for taking pictures when you move might be obvious, but it is worth iterating. No matter how skilled, experienced and careful your movers are, accidents do occasionally happen. And if you don’t prepare, you may not be properly reimbursed for damage that occurs.

So before your movers show up, go around and take pictures of anything and everything you deem valuable. This means furniture, electronics, breakables and anything else you think would be difficult and/or expensive to repair or replace. Then when your move is complete and you find that something has been damaged, you will have proof that the item was in fact damaged in transit.

 

What Moving Insurance Actually Does

(And why it might not help you!)

This also means taking pictures of existing damage: a scratch on your kitchen table, a dent in your dryer, or a small crack in the corner of your mirror. Why? Because if you suddenly find a bigger scratch, a deeper dent or a longer crack, your movers can say “That was already there.” “Yes, but it’s much worse now!” you will cry. And you will lose.

Knowing all that, here are some crucial tips for everything you’ll especially need to take pictures of.

Take photos of your cleaned-out apartment.

Believe it or not, there are some crafty landlords out there who would love to pocket your security deposit. Taking pictures of your old place before you leave for good can help you defend yourself against false claims of damage. And if you did damage something? Take a picture of that too, so that same unscrupulous landlord can’t charge you hundreds of dollars for fixing a couple of nail holes.

Protip: Take pictures of the bathroom and the shower. Yours truly got nailed for leaving the toilet “a filthy disgusting mess” after moving out of his Boulder, CO apartment, even though it was sparkling and sterile when I locked the door for the last time. I don’t even want to know.

Likewise, take pictures of your new place.

Again, don’t just photograph any existing damage you may find. Photograph everything! Why? Because walls, doors and light fixtures (and door jambs and floors and ceilings) can suffer damage during the move-in process. Your movers might be a great bunch of professionals, but you probably won’t want to have to pay for the gash they accidentally put in the kitchen floor.

Protip: Also take pictures of your rental truck! Get shots of any existing damage, inside and out, as well as the general condition of the interior of the cab and the back where all your stuff will be going – especially if these areas are less than pristine.

Take a picture of the back of your TV, for reference.

You know all those dusty wires back there? The ones to your surround sound system and your Blu-Ray player and your four different gaming consoles? It’s all going to have to be disconnected (and, probably, untangled). Having a photo of which wires go where can save a lot of time and aggravation when you are setting up your system at your new home.

Protip: Snapping a pic of the make, model and serial number of each of your electronic components can be a huge help in case you have to track something down – or, if something goes missing, to confirm that component’s age and value.

Take pictures of large, especially valuable or just unusual items.

This isn’t to highlight damage, but it’s simply a good idea to have pictures of things, from furniture to expensive décor to items that we’d rather not have to try to describe. Because if something goes missing, a picture helps A LOT in finding it. (Use your inventory sheets, people!)

True Story: A week or so after delivering a long-distance shipment we’d taken into our warehouse, I got a call from the customer. “I’m missing a chair,” she told me.

This was not very helpful.

We had literally hundreds of chairs on the 30-foot-high racks in our warehouse. Knowing that this chair was upholstered with a flowery fabric was only slightly better, and as the woman lived up in the mountains two hours away. She wasn’t about to come down and help me find the right one. “Let me fax you a picture of the chair,” she said. (Yes, this was a few years ago.) And even though the picture was black and white and a little blurry, I recognized it right away, saving me hours of searching during the already-hectic summer season and saving the customer from days, if not weeks, of inconvenience and uncertainty. (Not to mention a two-hour drive to our warehouse.)

Take photos of the water, electricity, and gas meters.

Do this both at your old place before you leave, then at your new one before you move in. Why? To protect against being charged wrongly for utilities. Not that the utility companies are out to scam you, but it’s quite common for them to charge based on usage estimates (which saves time and money on meter readers). If their baseline reading is off, then so is your estimated usage. There may also be a lag – or an overlap! – between customer accounts. Bottom line is, there are plenty of ways you can end up being charged for another resident’s utility usage. Taking photos of your meters can help immensely if such a situation comes your way.

Take a video of your electronics in action.

On their inventory sheets, movers describe anything electric, electronic or mechanical using the acronym “MCU” – mechanical condition unknown. This means they don’t know if something works. Which also means you can’t prove something was rendered inoperable during your move. Without proof, it’ll be difficult to get reimbursed for the flat screen that has suddenly gone to plasma heaven.

To guard against this, videotape your TV, stereo, air hockey table, pinball machine, lava lamp, or whatever to show that these things were indeed working properly before the movers showed up. 

And ALWAYS timestamp your photos!

Imagine having pictures showing that you left your old place in perfect condition, but then having your old landlord claim that you took them before you did the damage he is trying to charge you for. Or owning a picture of the damage the movers did to your new place, only to have them say “No, that was like that before we showed up.”

How do you answer that?

There are a few ways.

  • Set your camera so the time and date show up on your photos.
  • Email your photos to yourself as soon as you take them.
  • Make sure your time and date is correct on your phone’s camera roll.
  • Even print out the photos you take and snail-mail them to yourself.

Protip: It may be easy for someone to claim that you simply changed the time/date setting on your camera before you snapped those incriminatory photos. So keep them on your memory card, sandwiched in between other pictures you took along the moving process – or even in between photos from before and after the process – to prove your timeline if need be. Most people are reasonable.

Are we being too cautious?

After all, the majority of moves – and the vast majority of HireAHelper moves – are completed without a hitch. But remember: accidents happen. Taking pictures can save you a ton of time and aggravation – not to mention a bit of cash – if something does go wrong.

The Facts (and Myths) About Safely Transporting Your Flat Screen TV

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My friend Arnie does everything full-tilt. So I wasn’t surprised one bit when he said he was getting a massive new flat screen TV for the Super Bowl. I also wasn’t surprised when he asked me how to get it from the store to his house.

“Is it bad if I lay it down flat? Is all the liquid or gas or whatever inside the screen gonna get all messed up and ruin the TV?”

“Yes,” I told him. “But also, no.”

I hear this question all the time, so let’s clear this up once and for all with the facts about transporting flat screens.

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What is Moving Insurance? A Quick Guide

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“Accidents Happen.”

Since childhood this phrase has been ingrained in us. This carefree, laid-back, don’t-worry-it’s-only-spilled-milk attitude is great for many life situations. But when you’re moving all of the contents of your entire life… you definitely don’t want to hear, “Sorry, accidents happen.”

If you want peace of mind during your move, then you may want to look into moving insurance. Here are some facts about this part of the moving process…

What-is-moving-insurance? (more…)

Are My Movers Licensed and Insured?

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paperwork largeFirst of all, I want to say, “well done.” If you’re taking the time to ask this question and figure out the answer, you’re off to a great start! Nothing will ruin your move more than becoming the person in that horror story who has all their belongings stolen by their movers or is charged 300% more than the original quote. It’s important to protect yourself from the rogue movers and scammers operating nationwide this summer.

What is a licensed mover?

Regulations and requirements for licensure vary from state to state. You can check out your state’s requirements here. Some states require movers to register with the state as a moving company and to offer at least two options for insurance (full-valuation or released-value). Some states have additional requirements. Beyond insurance, states might set standards regarding estimates, liability, mover agreements, etc. (more…)

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For rookies or veterans alike, our "I'm a Mover" section is filled with extensive industry news, crucial protips and in-depth guides written by industry professionals. Sharing our decade of moving knowledge is just one way we help keep our professional movers at the top of their game.
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