Anyone who has ever started a business knows one thing for sure: customers don’t come pouring in just because you’ve opened your doors. But new businesses sometimes learn something else… the few customers who do come in can be their biggest source of growth.
The folks at Black Tie Moving have lived this – 1,180% growth over the last three years. How have they managed such enviable numbers? In this Forbes piece, they explain, giving seven steps to a level of customer service that, in the long run, can trump any marketing plan.
The key, of course, is putting them into practice every day. With that in mind, we provide some real-life context for some of the points Black Tie makes in the Forbes article.