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What To Do if Your Movers Don’t Show Up

Posted in: I'm Moving, Moving Day

It’s moving day, and the movers you hired are on the way… you hope?

If you’re ready to go, in between all the scrambling, you’re likely peeking out the window every ten seconds hoping to see your crew’s truck cresting over the horizon.

But ready to go or not, you’re at the mercy of your movers’ arrival time window. (All movers or move shipments typically arrive within a block of time that’s known as your “arrival window.”)

Yet what if your arrival window comes and goes and fifteen minutes, thirty minutes, forty-five minutes pass, and your movers still haven’t shown up?

First, call your movers directly!

calling movers

If you hired your local movers directly…

You have their number, right? You should call them and check if your crew is on the way, or if they are simply tied up. (If they aren’t answering, keep reading.)

If you hired your movers through HireAHelper…

You still have the option of calling them directly, which if you’ve already been in contact with them leading up to moving day, will seem natural. (And even if you hadn’t been, go for it!) 

However, if they aren’t answering or you don’t have their number, just call HireAHelper (1-800-995-5003). They will attempt to contact your movers for however long it takes to get you an updated ETA. And if your movers don’t show up or anything else is wrong, they’ll automatically go through the process of fixing it for you (more on that later).

If you hired your movers through a managed moving service…

If you hired a crew through a full-service moving service like MovingStaffers, MovingPlace, or if you’re using a vintage van line company, there typically is a ton of communication leading up to moving day. Even still, if something isn’t going right, these companies generally have a traditional customer service line that you should use right about now.

 

MovingStaffers

(800) 658-7292

 

MovingPlace

(800) 876-6839

 

Allied (Domestic)

(800) 689-8684

 

North American Vanlines (Domestic)

(800) 348-2111

 

Mayflower

(877) 720-4066

 

Pretty simple, right? Except this is where things can get… interesting.

If your movers STILL don’t arrive within an arrival window…

In my experience as a professional crew leader, there are generally three outcomes that happen if you can’t get ahold of your local moving crew.

  1. Your crew is on their way! If they’re nice, they’ll apologize for being late. They may also offer any of a range of excuses – traffic, truck problems, someone late to work – but, as long as they’re on the way, that’s better than the next outcome.
  2. Your crew “misscheduled” you! They’ll tell you (if they’re honest) that they forgot to put you on their schedule or they misplaced your request. Since their crews are all out on other jobs now, there’s nothing they can do except suggest you call someone else (or refer you back to HireAHelper to automatically begin the process of finding replacements). This is almost as inconvenient as the next outcome. 
  3. Your crew ghosted you! They never answer. No-show. Or maybe they do, but they say they don’t know who you are, never heard of you, and you must have called some other moving company. No idea what you’re talking about, sorry! Good luck  — “click.”

Now it’s your move (pun intended).

See prices for movers by the hour—instantly.

Read real customer reviews.

Easily book your help online.

 

What to do if your movers are simply running late…

moversYou may or may not believe the movers’ reasons as to why they’re late, but if they say they are on the way, ask them for a specific ETA. And if they don’t have one, make the person on the other end of the line explain in clear terms what they do know is going to happen and when.

As a former mover and operations manager, I can attest that unforeseen things do happen sometimes. We’re all imperfect human beings, and what we should want as a result is for everyone to know what’s going on. 

If a crew really is on the way, whoever you’re speaking to won’t want to lose you, and by extension, lose a job for their workers. Plus, if they have a public-facing profile somewhere, they definitely don’t want a bad review, let alone a “no-show” permanently stamped onto their HireAHelper profile page! 

What if I’m coordinating between two or more services?

If you are trying to coordinate your move between your movers and a service such as a moving container company, you need to call the other company’s customer service number ASAP.

 

PODS

(877) 770-7637

 

1-800-PACK-RAT

(800) 722-5728

 

Protip: A mover may negotiate a discount with you if things get out of hand, schedule-wise. (Trust me, the nicer you are, the more likely this is.) If you hired your movers through HireAHelper, they may automatically refund you a portion of your bill for the inconvenience, though typically this is a case-by-case scenario. 

What to do if your movers are not going to show up…

If you find yourself in a worst-case scenario, it will be tough to put both of your functioning neurons together to come up with a plan. But last-minute mover possibilities do exist.

Call a mover marketplace ASAP!

An interconnected network of local movers is your most time-efficient next step.

Companies like HireAHelper maintain a living list of vetted professional movers, and they know all of their schedules.

Even if you didn’t book your movers through HireAHelper, call them (800-995-5003). They have a process in place for cancellations, mover replacements, and no-shows, and they may be able to find you last-minute movers. (This process is free with or without an order, but there may be different costs and/or policies associated with your new movers, so you may have to weigh the value.)

Otherwise, your best bet is to find a mover the same way you probably did the first time: Google “movers near me” and call every number you can find. Good luck.

Think you might have been scammed? 

Unfortunately, scams are a relatively common thing in the wild world of unmoderated moves. Especially if you pre-paid any amount of money, this might be a possibility. If you’re beginning to worry you might have been scammed, here’s what you can do to fight back


Here’s how to avoid mover issues in the future

It may not be of any use right now, but there are a few key things to make sure of in order to avoid a difficult moving day scenario in the future.

  1.  Look up your moving company online ahead of moving day. Especially make sure to look up where their office is physically located, and ideally, find out what their previous customers have said about them through their online reviews.
  2.  Create a rapport. In your pre-move interactions, be interested in your movers, both as professionals and as people. Nothing goes further than genuine investment and appreciation of their process, and it definitely will keep your moving day closer to the top of their minds.
  3.  Be willing to ask very specific questions. What type of equipment would they be supplying? Is there something you have that you’re worried they might not be able to move? Tell them about it. Make sure you understand the limits of their coverage against damage. The answers you get will tell you a lot, not just about their service but also about them as a company.
  4.  After you’ve booked your move, call to confirm a day or two ahead of time. Many, if not all, movers will actually do this themselves; but if something slips through the cracks, that call isn’t going to come, and neither will your movers. Making the call yourself is a good way to double-check everyone is on the same page.
  5.  Don’t book movers who aren’t vetted. You can actually look up a mover’s business license if they are driving a vehicle. But simply getting movers who want to uphold their reputation on a network of professional movers like those listed on HireAHelper is a great way to lower the chance of something going wrong. 
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