Rethinking Customer Service

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The Importance of a Positive Workplace

Since 2007 the Los Angeles Business Journal, in conjunction with the Best Companies Group, has been publishing an annual report on the ‘Best Places to Work in Los Angeles.’ This report, the result of researching and surveying businesses – including the employees – all across the county, is a shout out to those area companies that have shown great success in both business and employee satisfaction. (more…)

Taking Over Where Their Men Left Off: Three Successful Women in the Moving Industry

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Category: Mover Spotlight

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Women in the Moving Industry

Like the professional world in general, the moving industry has historically been dominated by males. But over the past several decades the gender landscape of the working world has been changing. So why wouldn’t we see more women taking up leadership positions in our own industry? (more…)

Helper Spotlight: NES Movers of Auburn, Mass.

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Nick Ramos’s Winding Road to Success

Nick Ramos is the owner of NES Movers, one of HireAHelper’s many bright stars. Originally from Chile, Nick immigrated to the US when he became old enough to qualify for military service under then-dictator Augusto Pinochet. He landed in New Orleans, where he began a career in retail – a career that was blown apart by Hurricane Katrina. After living out of a temporary shelter Nick was transported to Massachusetts where he began a new career, as the owner of a video game shop. When a national retail chain bought him out he fell into the moving industry where he seems to have finally found a home.

We had the opportunity to chat with Nick Ramos, to get some insights into his moving business success, which he graciously shares with us in the following interview. (more…)

Movers Collaboration: Start Befriending The Competition

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Choosing Collaboration Over Competition

“It is the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed.” – Charles Darwin

Handshake Photo - Credit to Spot Us

As promised, this month’s post specifically for our helpers will break open the mystery of the power of collaboration. We’re going to break it down into three parts: equipment, manpower and knowledge. We’ll talk about working with other local movers as well as joining forces with your HireAHelper colleagues across the country. We’ll discuss resources. We’ll share a few bits about forums.

And we’ll finish with why none of us should be scared to reach out to that mover across town or in another part of the country.

But let’s start with this appetizing little feature.

https://www.youtube.com/watch?v=y_m9nReouVY

(more…)

Five Tips on Running a Stress-free Moving Business

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Category: Business Basics, Customer Service

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By Bev James

Moving to a new home has been named as one of the most stressful things we do in our lifetime. It’s a huge a financial decision made more hectic with the involvement of solicitors, family and a to-do list which can be never-ending.

Bearing this in mind, it’s not uncommon for those in the moving industry to deal with stressed customers on a daily basis – and not necessarily because of your job performance. You are being entrusted with another person’s entire collection of belongings – it’s natural for them to be anxious.

Picture of Items Ready to be Moved

Unfortunately, it’s easy to let this stress be transferred to your staff through frustration or negativity.

However, a bad attitude on your part can look unprofessional and could result in lost business as customers and your best employees start leaving.

Here are five tips for moving companies on how to train your job supervisors and staff to stay calm while dealing with stressful customers. (more…)

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