Tags: entrepreneur stories, running a moving company, starting a moving company
Nick Ramos’s Winding Road to Success
Nick Ramos is the owner of NES Movers, one of HireAHelper’s many bright stars. Originally from Chile, Nick immigrated to the US when he became old enough to qualify for military service under then-dictator Augusto Pinochet. He landed in New Orleans, where he began a career in retail – a career that was blown apart by Hurricane Katrina. After living out of a temporary shelter Nick was transported to Massachusetts where he began a new career, as the owner of a video game shop. When a national retail chain bought him out he fell into the moving industry where he seems to have finally found a home.
We had the opportunity to chat with Nick Ramos, to get some insights into his moving business success, which he graciously shares with us in the following interview. (more…)
Sales & Marketing
Tags: interstate moving, running a moving company, tips for movers
Choosing Collaboration Over Competition
“It is the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed.” – Charles Darwin
As promised, this month’s post specifically for our helpers will break open the mystery of the power of collaboration. We’re going to break it down into three parts: equipment, manpower and knowledge. We’ll talk about working with other local movers as well as joining forces with your HireAHelper colleagues across the country. We’ll discuss resources. We’ll share a few bits about forums.
And we’ll finish with why none of us should be scared to reach out to that mover across town or in another part of the country.
But let’s start with this appetizing little feature.
Business Basics, Customer Service
Tags: running a moving company, starting a moving company, training movers
By Bev James
Moving to a new home has been named as one of the most stressful things we do in our lifetime. It’s a huge a financial decision made more hectic with the involvement of solicitors, family and a to-do list which can be never-ending.
Bearing this in mind, it’s not uncommon for those in the moving industry to deal with stressed customers on a daily basis – and not necessarily because of your job performance. You are being entrusted with another person’s entire collection of belongings – it’s natural for them to be anxious.
Unfortunately, it’s easy to let this stress be transferred to your staff through frustration or negativity.
However, a bad attitude on your part can look unprofessional and could result in lost business as customers and your best employees start leaving.
Here are five tips for moving companies on how to train your job supervisors and staff to stay calm while dealing with stressful customers. (more…)