By Bev James
Moving to a new home has been named as one of the most stressful things we do in our lifetime. It’s a huge a financial decision made more hectic with the involvement of solicitors, family and a to-do list which can be never-ending.
Bearing this in mind, it’s not uncommon for those in the moving industry to deal with stressed customers on a daily basis – and not necessarily because of your job performance. You are being entrusted with another person’s entire collection of belongings – it’s natural for them to be anxious.
Unfortunately, it’s easy to let this stress be transferred to your staff through frustration or negativity.
However, a bad attitude on your part can look unprofessional and could result in lost business as customers and your best employees start leaving.
Here are five tips for moving companies on how to train your job supervisors and staff to stay calm while dealing with stressful customers. (more…)