7 Technologies That Changed How People Move

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Category: Buying & Selling a Home, Movehacks, Moving Advice

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Moving still takes a ton of effort, but in the not-so-distant past, it was actually worse. There was a time when the only way to connect to a moving company was to call their landline, leave a message, and wait for a call back. And if your couch didn’t fit in your new home? All you could do was check it off your inventory list with a pencil and deal with it.

But, a lot of advances in moving technology have made things much faster and easier. Virtual reality, digital apps, and artificial intelligence are improving the ways we find new homes and move into them. Here are 7 ways technology has forever transformed the moving industry — and might be able to help with your own move.


1. Technology for Home Tours

Woman using VR headset to explore a virtual home interior renovation.

Virtual reality (VR) has totally altered the home-buying process. With 360 and 3D professional photography, you can see a home in its entirety before ever setting foot on the property. And house hunters love this. Virtual tours help them decide whether to visit a property in person, reducing time spent viewing unsuitable homes by about 40%. Properties with virtual tours also sell 31% faster, according to HomeJab.

360 Photography

Virtual tour software platforms like Matterport allow realtors to scan an indoor space and create a navigable 3D model, which is an excellent tool if you’re a buyer. You can click a link and take a virtual tour of a home from anywhere in the world so you can easily decide if the layout works for you.

Drone Photography and Videography

With drone photography and videos, you can clearly see a home and its yard from any screen in the world. You can check out the alleys, roads, and neighbors’ lawns, and see what the surrounding area looks like.This gives a buyer much more context into the neighborhood when deciding whether to make an offer.

AR and VR Technology

Augmented reality (AR) and VR use similar technology in different ways. Where VR uses headsets to give the impression you’re somewhere else, AR adds to what you can already see! As you look at a real-world environment through a smartphone or computer screen, AR can add visuals such as furniture or paint colors.

This technology means realtors can facilitate highly realistic virtual walkthroughs of spaces for out-of-town buyers. Homes can also be staged using AR to reduce actual staging costs and logistics. In addition, design apps can use VR and AR technology to help you virtually “move in” and decorate your space, so you have a plan before your actual move.


2. Digital Apps to Learn About a Neighborhood

Before you decide where to move, you can easily research the safety, walkability, and friendliness of an area from the comfort of your couch. It doesn’t take long to dig up key information, whether you want to know about the best neighborhoods in Tampa or where to move in Las Vegas.

Neighborhood accessibility

Man checking phone while walking in his neighborhood.

With basic apps like Google Maps, Apple Maps, and Waze, you can get real-time data on the roads, restaurants, and shops in your new neighborhood. You can use them to map traffic flow on the routes you’ll need to travel most, so you can plan school and work commutes. Learn the best roads to take and the time of day to travel them to reduce traffic-related headaches.

Crime statistics

Learn about the safety of your new neighborhood with apps and websites like Citizen and City Protect. City Protect offers police reports, public record requests, and more, and some of its features are free. Family Watchdog provides publicly available information about sex offenders in an area, with detailed reports for a fee.

Neighborhood vibe apps

Believe it or not, there’s more to a neighborhood than traffic and crime stats. Neighborhood Scout is a subscription-based app that provides insights on an area’s demographics, housing, school performance, and other characteristics using 600 data elements.

AreaVibes calculates a neighborhood’s livability score based on 7 factors, including crime rate, amenities, cost of living, education, employment, housing, and user ratings. This score is compared against a national average to give a big picture of your potential new neighborhood. There’s also a search function so you can access the most relevant information.


3. Customer Feedback Tools for Professional Movers

It’s easy to find reviews of professional moving services on platforms such as Google, Facebook, and Yelp. You can quickly learn which companies have a track record for making moving day easy and which ones consistently fall short of expectations.

 

“Smartphones have made visualizing a room way easier. No more guessing or relying on your memory. Apps like Planner 5D and Homestyler allow you to scan a space with your smartphone and save its dimensions.”

 

This has impacted moving companies tremendously. Customers used to choose movers through personal referrals from their friends and relatives. Now, recommendations are available at scale. You can skim reviews of a dozen moving services that handle relocations and choose the one that best suits your needs.

Note: Anyone can leave a review on social media, but it’s worth noting that HireAHelper verifies all reviews before they’re published. This means the feedback you’re reading comes from paying customers.


4. Online Moving Quotes — No Walk-Through Needed

Many moving companies have streamlined the call-and-get-a-quote process that your grandparents used to use, so it’s easier to know how much your move will cost.

Your inner introvert will be happy to hear you can get moving quotes entirely online. Innovative booking tools allow you to enter the basic details of your move and get free, instant moving quotes.

Many movers also offer live FaceTime or Zoom chats to get a better picture of your needs and the size of your home. This ensures you don’t get any expensive surprises after they’ve unloaded the last box from their moving truck.

And, if you have doubts or concerns about your quote from us at HireAHelper, we can help walk you through the process and cost breakdown with just a single phone call.


5. Virtual Checklists to Keep Your Move on Track

Two women using phone to manage virtual moving checklists.

When you create a virtual moving checklist, you can ditch your paper to-do list. Use a note-taking app like Google Keep, Apple Notes, or Evernote on your smartphone, so your checklist is always in your pocket. You can also use a shareable spreadsheet to track pending items, from ordering home insurance to filing your change of address form.

For packing, consider using an inventory app such as Sortly, which lets you list and track every item you own. This is invaluable when making an inventory list before a move because it keeps all your belongings organized and easy to locate during packing, transport, and unpacking.

Not only does all this moving technology mean no more hard copy to-do lists that inevitably get lost, but it also means there are fewer chances for crucial tasks to slip through the cracks. Plus, with cloud sharing, everyone in your household has easy access to the list with instant updates.


6. GPS Trackers to Find Your Moving Truck

GPS technology has been around for a long time. It’s easier than ever for movers to buy trackers to avoid losing furniture, boxes, valuables, and even their moving trucks.

If you’re booking your own moving truck, a GPS can help ensure thieves don’t disappear with your expensive rental. You can also use more localized Bluetooth technology to tag boxes that contain valuables in case they get misplaced within range.

Not to mention, companies now provide more realistic updates for long-distance moves. Can you believe people moving to a new city used to wait around for weeks, wondering when their stuff would arrive? Yikes.


7. Artificial Intelligence as Your Personal Assistant

Smiling woman using laptop computer while sitting on couch at home.
AI chatbots can do more than write a creative excuse for why you’re late or draft your Nobel Peace Prize acceptance speech. Tools such as ChatGPT aren’t exclusively a moving technology, but can be a great sidekick that helps your move come together more easily.

Many moving companies already use automated chat features on their websites to improve customer experience, providing instant responses to queries at any time of day. You can leverage AI technology to streamline your move, too:

Create personalized moving plans and checklists

Organizing a move involves many tasks, and each move is unique. AI is great for organizing complex information. Jot down all the things you need to do (use our moving checklist as a starting point) and add tasks unique to your situation.

 

“Your inner introvert will be happy to hear you can get moving quotes entirely [online, and many] movers also offer live FaceTime or Zoom chats to get a better picture of your needs and the size of your home.”

 

Then, use AI to sort the information and create a personalized moving playbook to get everything done. It’s a great way to manage admin tasks, including address changes. You can even use AI to make a schedule based on your move date.

Get smart room-by-room packing guidance

Ready to start packing? AI can help! Use it to generate a list of moving supplies tailored to your belongings. It can also make quick calculations, such as the number of boxes needed to fit all your books. You can also ask ChatGPT or other platforms which rooms or items to pack first and how to group things based on what you own.

Enjoy real-time decision-making support

AI can help you weigh options and make informed decisions. Ask your tool to compare commute times between different neighborhoods. What’s the right size storage unit to rent for your belongings? How does your budget change if you hire a full-service mover instead of renting a U-Haul? Generative AI excels at gathering and condensing information to give you more clarity.


Bonus: Design Apps for Styling Without Stress

There’s one more moving technology that can simplify your relocation. Many new homeowners spend hours planning the furniture layout and decor for their space.

Smartphones have made visualizing a room way easier. No more guessing or relying on your memory. Apps like Planner 5D and Homestyler allow you to scan a space with your smartphone and save its dimensions. This gives you a virtual mockup of your new space.

These apps can save the time and back strain that comes with arranging and rearranging furniture. Even better, you can access room designs while you’re furniture shopping!

How To Get the Most Out of Your Customer Reviews if You’re a Mover

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Category: Moving Company Resources, Sales & Marketing

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If you’re a business with any kind of online presence, your customers are talking about you … somewhere. And you can bet people are reading it!

Customer reviews can make or break your business — especially for moving companies. In general, 93% of consumers read reviews before making a purchase. Meanwhile, 49% of consumers say they trust online reviews just as much as personal recommendations.

If your online profiles show a string of negative reviews — or even just comments from customers that were never acknowledged or addressed — you are almost certainly losing out on bookings. Once you understand how you can leverage them to your benefit, you’ll quickly come to embrace customer reviews, even if they’re negative! Here’s how.


Where Do Moving Customers Leave Reviews?

hireahelper review page
Reviews on HireAHelper.com

Aside from your website, there are a number of places where customers can leave reviews about their experience working with your company. You could have reviews out there that you never even knew about. 

Here are some common sites that feature customer reviews:

  • Google My Business: Google is often the first place people go when they are researching a company. By creating a Google My Business profile, you allow your customers to leave reviews directly on your Google listing.
  • Yelp: Yelp collects business reviews for virtually all industries, including moving companies. (But no customer service!)
  • Facebook: If your moving company has a Facebook business page, customers can leave reviews there. These reviews are visible to anyone who visits your page.
  • Better Business Bureau (BBB): The BBB is a legacy source of business reviews, and they have a specific category for moving and storage companies.
  • Angie’s List: Angie’s List is a well-known site where customers can leave reviews for all types of service providers, including movers.
  • HomeAdvisor: HomeAdvisor is a platform where homeowners can find and vet contractors for all kinds of services, including moving services.
  • HireAHelper: As the largest mover marketplace on the internet, there are over a quarter of a million mover reviews on HireAHelper. They handle nearly all customer communication and coordination for you, but you get to personally respond to any reviews left by customers if you want.

How Do You Improve Your Customer Reviews?

movers reviews

Yes, all businesses should encourage customers to leave reviews.

It’s important to respond to them in a thoughtful and respectful manner, regardless of whether they’re positive or negative. However, there are some steps you can take to improve the quality of reviews and increase the number of positive ones.

moversRespond to ALL reviews

Responding to reviews shows appreciation for the customer’s time and effort — not just to them, but to everyone reading.

And make sure it’s an original response — no matter what — and never copied and pasted! It conveys that your moving business values their input and is listening to their experiences and feedback. You will ultimately leverage these reviews to improve your business and increase revenue.

However, it’s crucial to handle your original responses with care. A poorly crafted or defensive response can severely damage your reputation. Ideally, responses to customer reviews should be professional, courteous, and aimed at resolving any issues.

Responding to positive reviews

Who doesn’t love a happy customer? But there are still some important things to remember:

  • Yes, make sure you take the time to respond to positive reviews. And even though it’s a positive review, maintain a professional tone in your response.
  • Be sure to personalize your responses by addressing the reviewer by name. This shows you value them as an individual and not just a customer number. It’s also important to express sincere thanks for the time the customer took to leave a review. You can say something like, “Thank you for taking the time to leave us such a fantastic review.”
  • If the review includes specifics about what the customer liked, reinforce those elements in your response. For example, “We’re thrilled to hear that you loved our moving service, especially the part about…”
  • Encourage the reviewer to return to your business, and that you appreciate recommendations to friends and family.

HireAHelper is a nationwide marketplace where you can compare and book local movers to help you pack, load and unload your moving truck or container.

Hire A Helper Logo

Responding to negative reviews

Here’s the hard part of dealing with reviews … no matter how much time and effort you put into running your business the right way, there are bound to be a few dissatisfied customers. Maybe one of your movers accidentally chipped a table, or perhaps your customer was just having a bad day and decided to take it out on your review page.

Here’s what to do:

  • Act quickly: Respond to negative feedback as soon as possible. A swift response shows that you care about customer satisfaction and are serious about resolving their concerns.
  • Always begin by acknowledging the customer’s concerns and offering an apology for their experience. Even if you believe your business did nothing wrong, you can still express regret that they had a negative experience. Empathy can go a long way in diffusing a negative situation. 
  • It’s natural to feel defensive when you receive a negative review, but it’s crucial to address negative reviews constructively and empathetically. It can turn a dissatisfied customer into a satisfied one and show potential customers that you’re dedicated to resolving issues. (Remember that your response is public and will be seen by future  customers!)
  • Definitely don’t delete negative reviewsone study found that 62% of consumers say they won’t buy from a brand they think censors online reviews. (In other words, people are suspicious of 100% 5-star reviews, and for good reason!)
  • If the customer has mentioned specific issues, quickly hone in on them in your response. This shows that you have carefully read their review and are responding to their particular situation. Then, propose a way to resolve the issue, whether it’s a partial refund, further conversation offline, or some other solution.
  • Remember to thank them! Yes, even for negative reviews. The feedback can help you improve your business, and showing appreciation for that can help repair the relationship with the upset customer.

The Hidden Benefits of Customer Reviews

mover reviews

Reading your customers’ reviews is about more than feeling warm and fuzzy when they have something nice to say. There are a number of benefits of customer reviews for a moving business, whether positive or negative.

  • Drastically improve sales: Maybe not a “hidden” benefit, exactly, but positive reviews will help seal the deal with future potential customers. The more positive reviews you accumulate, the more business you’ll likely book. Simple, right?
  • SEO benefits: “SEO” stands for “search engine optimization”. Basically, search websites like Google, Bing and Yahoo consider customer reviews in their algorithms for what websites they show when people search for stuff. Having lots of reviews will help your business rank higher in result pages when people are searching for local moving companies. Huge!
  • Customer engagement and retention: You want customers to engage with your brand, and reviews are one of the best ways to do this. Your efforts are not only appreciated, but they result in more brand recognition and ultimately, return business.
  • Super direct feedback: Reviews provide honest feedback about your moving business, which you can use to identify areas of improvement.
  • Credibility: Having reviews at all significantly boosts a business’s credibility and reputation. How many times have you Googled something just to check if it was a real thing? 
  • Customer knowledge: Reviews can also provide you with valuable insights into your customers’ preferences, needs and expectations. You may be surprised what areas continue to be brought up that maybe you deprioritized, or weren’t even aware about!

How To Encourage Customers To Leave Reviews

So how can you encourage your customers to leave reviews to boost your business marketing efforts? Here are some ideas:

  • Just ask: Sometimes, the simplest way to get reviews is just to ask. You can do this at the end of a transaction, via email, or even on social media. Explain how much you appreciate customer feedback and how it helps your business.
  • Make it super easy: Be sure the process for leaving a review as simple as possible. Provide direct links to your review profiles in emails or on your website. If the process is too complicated, customers will almost never leave you a review.
  • Incentivize reviewers: Offer a small incentive to encourage customers to leave a review. Some people give small discounts, gift card giveaways, or things like that. Just don’t get carried away and seem like you’re attempting to purchase their review.
  • Follow up: After you complete a move for a customer, follow up via email or text message to ask for a review. You can use this opportunity to thank them for their business and request their feedback. (It’s worth noting HireAHelper automates this for all your HireAHelper jobs, so your reviews will come in like clockwork.)

What To Do After You Get Reviews

mover reviews

So now you have plenty of customer reviews to work with. Good job! But what, exactly, can you do to use those reviews to boost your business after you get them?

  • Share reviews on social media: Sharing positive reviews on all social media platforms can help spread the word about your great customer service or products.
  • Highlight reviews on your website: Consider creating a dedicated “Testimonials” section on your website. This can be one of the first places prospective customers visit to determine if they want to book your movers (Don’t have a website? Setting up a free profile on mover marketplace websites is that much more important if you don’t have a nice one of your own!)
  • Use in marketing materials: Positive customer reviews can be used in your marketing and promotional materials, whether it’s a brochure, email campaign, or online advertisements.
  • Inform service development: Positive reviews can give you a sense of what you’re doing right, what customers appreciate most about your moving services, and what makes your business stand out. This information can be instrumental in developing new services or refining existing ones.
  • Motivate your team: Positive customer reviews aren’t just a great tool for growing your business internally — they’re also helpful for motivating your team internally. Sharing positive reviews with your team can boost morale and show your team that their efforts are recognized and appreciated by customers.

Keep in mind that you should request permission from customers before publicly using their reviews, particularly if you’re using them in a broader marketing campaign or sharing them in a public space beyond the platform where they were originally posted.


On the surface, customer reviews might seem inconsequential or even be a bit of a nuisance. If your moving business is already doing well, you might not think it’s important to invest time into responding to customer reviews and fostering more of them.

However, ignoring reviews could mean leaving money on the table. Customers are going to review your business whether you engage with them or not, so you might as well take advantage of the opportunity to improve customer service, increase credibility, and drive more sales.

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