How To Get the Most Out of Your Customer Reviews if You’re a Mover

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If you’re a business with any kind of online presence, your customers are talking about you … somewhere. And you can bet people are reading it!

Customer reviews can make or break your business — especially for moving companies. In general, 93% of consumers read reviews before making a purchase. Meanwhile, 49% of consumers say they trust online reviews just as much as personal recommendations.

If your online profiles show a string of negative reviews — or even just comments from customers that were never acknowledged or addressed — you are almost certainly losing out on bookings. Once you understand how you can leverage them to your benefit, you’ll quickly come to embrace customer reviews, even if they’re negative! Here’s how.


Where Do Moving Customers Leave Reviews?

hireahelper review page
Reviews on HireAHelper.com

Aside from your website, there are a number of places where customers can leave reviews about their experience working with your company. You could have reviews out there that you never even knew about. 

Here are some common sites that feature customer reviews:

  • Google My Business: Google is often the first place people go when they are researching a company. By creating a Google My Business profile, you allow your customers to leave reviews directly on your Google listing.
  • Yelp: Yelp collects business reviews for virtually all industries, including moving companies. (But no customer service!)
  • Facebook: If your moving company has a Facebook business page, customers can leave reviews there. These reviews are visible to anyone who visits your page.
  • Better Business Bureau (BBB): The BBB is a legacy source of business reviews, and they have a specific category for moving and storage companies.
  • Angie’s List: Angie’s List is a well-known site where customers can leave reviews for all types of service providers, including movers.
  • HomeAdvisor: HomeAdvisor is a platform where homeowners can find and vet contractors for all kinds of services, including moving services.
  • HireAHelper: As the largest mover marketplace on the internet, there are over a quarter of a million mover reviews on HireAHelper. They handle nearly all customer communication and coordination for you, but you get to personally respond to any reviews left by customers if you want.

How Do You Improve Your Customer Reviews?

movers reviews

Yes, all businesses should encourage customers to leave reviews.

It’s important to respond to them in a thoughtful and respectful manner, regardless of whether they’re positive or negative. However, there are some steps you can take to improve the quality of reviews and increase the number of positive ones.

moversRespond to ALL reviews

Responding to reviews shows appreciation for the customer’s time and effort — not just to them, but to everyone reading.

And make sure it’s an original response — no matter what — and never copied and pasted! It conveys that your moving business values their input and is listening to their experiences and feedback. You will ultimately leverage these reviews to improve your business and increase revenue.

However, it’s crucial to handle your original responses with care. A poorly crafted or defensive response can severely damage your reputation. Ideally, responses to customer reviews should be professional, courteous, and aimed at resolving any issues.

Responding to positive reviews

Who doesn’t love a happy customer? But there are still some important things to remember:

  • Yes, make sure you take the time to respond to positive reviews. And even though it’s a positive review, maintain a professional tone in your response.
  • Be sure to personalize your responses by addressing the reviewer by name. This shows you value them as an individual and not just a customer number. It’s also important to express sincere thanks for the time the customer took to leave a review. You can say something like, “Thank you for taking the time to leave us such a fantastic review.”
  • If the review includes specifics about what the customer liked, reinforce those elements in your response. For example, “We’re thrilled to hear that you loved our moving service, especially the part about…”
  • Encourage the reviewer to return to your business, and that you appreciate recommendations to friends and family.

HireAHelper is a nationwide marketplace where you can compare and book local movers to help you pack, load and unload your moving truck or container.

Hire A Helper Logo

Responding to negative reviews

Here’s the hard part of dealing with reviews … no matter how much time and effort you put into running your business the right way, there are bound to be a few dissatisfied customers. Maybe one of your movers accidentally chipped a table, or perhaps your customer was just having a bad day and decided to take it out on your review page.

Here’s what to do:

  • Act quickly: Respond to negative feedback as soon as possible. A swift response shows that you care about customer satisfaction and are serious about resolving their concerns.
  • Always begin by acknowledging the customer’s concerns and offering an apology for their experience. Even if you believe your business did nothing wrong, you can still express regret that they had a negative experience. Empathy can go a long way in diffusing a negative situation. 
  • It’s natural to feel defensive when you receive a negative review, but it’s crucial to address negative reviews constructively and empathetically. It can turn a dissatisfied customer into a satisfied one and show potential customers that you’re dedicated to resolving issues. (Remember that your response is public and will be seen by future  customers!)
  • Definitely don’t delete negative reviewsone study found that 62% of consumers say they won’t buy from a brand they think censors online reviews. (In other words, people are suspicious of 100% 5-star reviews, and for good reason!)
  • If the customer has mentioned specific issues, quickly hone in on them in your response. This shows that you have carefully read their review and are responding to their particular situation. Then, propose a way to resolve the issue, whether it’s a partial refund, further conversation offline, or some other solution.
  • Remember to thank them! Yes, even for negative reviews. The feedback can help you improve your business, and showing appreciation for that can help repair the relationship with the upset customer.

The Hidden Benefits of Customer Reviews

mover reviews

Reading your customers’ reviews is about more than feeling warm and fuzzy when they have something nice to say. There are a number of benefits of customer reviews for a moving business, whether positive or negative.

  • Drastically improve sales: Maybe not a “hidden” benefit, exactly, but positive reviews will help seal the deal with future potential customers. The more positive reviews you accumulate, the more business you’ll likely book. Simple, right?
  • SEO benefits: “SEO” stands for “search engine optimization”. Basically, search websites like Google, Bing and Yahoo consider customer reviews in their algorithms for what websites they show when people search for stuff. Having lots of reviews will help your business rank higher in result pages when people are searching for local moving companies. Huge!
  • Customer engagement and retention: You want customers to engage with your brand, and reviews are one of the best ways to do this. Your efforts are not only appreciated, but they result in more brand recognition and ultimately, return business.
  • Super direct feedback: Reviews provide honest feedback about your moving business, which you can use to identify areas of improvement.
  • Credibility: Having reviews at all significantly boosts a business’s credibility and reputation. How many times have you Googled something just to check if it was a real thing? 
  • Customer knowledge: Reviews can also provide you with valuable insights into your customers’ preferences, needs and expectations. You may be surprised what areas continue to be brought up that maybe you deprioritized, or weren’t even aware about!

How To Encourage Customers To Leave Reviews

So how can you encourage your customers to leave reviews to boost your business marketing efforts? Here are some ideas:

  • Just ask: Sometimes, the simplest way to get reviews is just to ask. You can do this at the end of a transaction, via email, or even on social media. Explain how much you appreciate customer feedback and how it helps your business.
  • Make it super easy: Be sure the process for leaving a review as simple as possible. Provide direct links to your review profiles in emails or on your website. If the process is too complicated, customers will almost never leave you a review.
  • Incentivize reviewers: Offer a small incentive to encourage customers to leave a review. Some people give small discounts, gift card giveaways, or things like that. Just don’t get carried away and seem like you’re attempting to purchase their review.
  • Follow up: After you complete a move for a customer, follow up via email or text message to ask for a review. You can use this opportunity to thank them for their business and request their feedback. (It’s worth noting HireAHelper automates this for all your HireAHelper jobs, so your reviews will come in like clockwork.)

What To Do After You Get Reviews

mover reviews

So now you have plenty of customer reviews to work with. Good job! But what, exactly, can you do to use those reviews to boost your business after you get them?

  • Share reviews on social media: Sharing positive reviews on all social media platforms can help spread the word about your great customer service or products.
  • Highlight reviews on your website: Consider creating a dedicated “Testimonials” section on your website. This can be one of the first places prospective customers visit to determine if they want to book your movers (Don’t have a website? Setting up a free profile on mover marketplace websites is that much more important if you don’t have a nice one of your own!)
  • Use in marketing materials: Positive customer reviews can be used in your marketing and promotional materials, whether it’s a brochure, email campaign, or online advertisements.
  • Inform service development: Positive reviews can give you a sense of what you’re doing right, what customers appreciate most about your moving services, and what makes your business stand out. This information can be instrumental in developing new services or refining existing ones.
  • Motivate your team: Positive customer reviews aren’t just a great tool for growing your business internally — they’re also helpful for motivating your team internally. Sharing positive reviews with your team can boost morale and show your team that their efforts are recognized and appreciated by customers.

Keep in mind that you should request permission from customers before publicly using their reviews, particularly if you’re using them in a broader marketing campaign or sharing them in a public space beyond the platform where they were originally posted.


On the surface, customer reviews might seem inconsequential or even be a bit of a nuisance. If your moving business is already doing well, you might not think it’s important to invest time into responding to customer reviews and fostering more of them.

However, ignoring reviews could mean leaving money on the table. Customers are going to review your business whether you engage with them or not, so you might as well take advantage of the opportunity to improve customer service, increase credibility, and drive more sales.

2022 Study: The Best Side Hustle Nobody’s Talking About Is Starting a Local Moving Labor Company

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Key Findings:

  • Moving companies tend to earn between $75-128/hr. or between $206-352 per move
  • Based on HireAHelper data from 2022 so far, average mover earnings are $110/hr.
  • Seattle is potentially the most lucrative place to become a mover, with hourly earnings as high as $137/hr.
  • Movers in Maine and Iowa make an estimated $132/hr. — the highest rate in the country
  • Sherman-Dennison, TX has the biggest gap in the moving services market, with 608 moves per moving company registered in the metro area

As inflation continues to rise, many Americans are beginning to notice the prices of consumer goods are drifting out of reach. This is likely why, according to a recent study, nearly half (44%) of Americans are turning to side hustles to make ends meet.

moversAnd while the internet is awash with articles listing all kinds of side hustles to consider, there is one lucrative side gig few are talking about: starting a local moving company (or joining one).

Despite some real estate markets cooling off, the demand for moving services is high. Homes are still selling fast, and as rents climb higher, many are moving out of their homes to find cheaper accommodations or to live with family.

While starting a full-scale moving company with a fleet of trucks, drivers, and movers is an undertaking too big for a side hustle, starting a moving labor company is actually relatively simple.

All you need is a business license and some start-up costs. Ultimately, if you are comfortable with lifting heavy items and have time to spare, you could realistically start a moving labor business and earn upwards of $100/hr. by helping people move.

And the data shows that people who are currently doing it are doing quite well.


Moving Labor Companies: How Are They Defined and How Do They Work?

We often think of movers as folks that drive up in a truck, load up all your earthly belongings and deliver them to your new home. In the “biz”, these are known as “full-service movers”. And they tend to be more expensive.

This is why in reality, the overwhelming majority of moving companies that exist are what we call “labor-only” movers.

 

“…even if you charged at the lower end…at $250 per move, or roughly $90-100 per hour, you only need to pick up four moves to make $1,000. Not bad for a weekend, huh?”

 

Labor-only

The difference is that a moving labor company is a company that helps people with loading, unloading, and, sometimes, packing up people’s possessions — no driving. The average person often books their truck or container separately, as this is far cheaper.

Here are a few reasons local moving labor works as a side hustle:

  • In most states, you don’t need a special mover’s license
  • There are minimal start-up costs, as you don’t need to purchase a moving truck
  • Demand for moving services is highest on a weekend, meaning you can do it alongside your work or studies
  • Moving costs (read: mover earnings) in 2022 are the highest they’ve ever been in U.S. history

Where Do Local Movers Find Customers?

Of course, it’s not quite as simple as registering as a moving labor company and watching business come flying through the door.

Here are the typical places movers tend to use to attract customers.

craigslist movers
Craigslist

Craigslist

+ The most famous classified ads website, this is a typical starting point for moving labor hopefuls, with millions of people checking the website every day.

Costs money to post ads in the moving section as a provider.

Customers can also be flakey, often looking for bargain-basement pricing, and often end up being very hard to service.

yelp movers
Yelp

Yelp

+ Popular with people looking for local businesses, it’s a free place to get attention/find customers. Business owner tools allow you to upload logo/team photos of you and your crew to boost credibility.

No actual online booking, you just accrue lots of “leads”. You’ll have to field lots and lots of messages, emails and phone calls from people looking for a price.

Low rates of converting mean most of this work will not turn into orders.

HireAHelper

hireahelper sign up
HireAHelper sign-up page

+ Completely free to list, no membership fees or cancellation fees.
+ Your very own landing page you can show to potential customers where you can easily display and edit your own rates/availability so people won’t call you to ask.
+ Insurance and 7-day-a-week customer service for both you and your customers.

Insurance and customer service operate on a fee that is charged per order booked through the platform, which is how they pay for all of the above.

Your own website

+ Full control over how you present your new brand and services.
+ Direct booking puts every dollar right in your pocket.

You need to create, design, and maintain the website.
You’re responsible for all the customer service, marketing, and insurance.
Cost of purchasing a domain, fees for website hosting.

Needless to say, you can also create a page for your moving labor company on Facebook and Instagram, or even list it on your local Yellow/White Pages. Oftentimes, a mixture of approaches is useful at the start, before you figure out which one works best for your moving side hustle.

How Much Can You Earn as a Mover?

movers

Let’s face it, if you already have a job or other commitments, you’re probably not going to launch into moving as a full-time pursuit.

The good thing about moving as a side job is that nearly one in three (30%) moves takes place either on Saturday or Sunday. In other words, if you’re looking to casually work as a mover over the weekend, you’re in luck, because that’s when the demand is highest.

To calculate a ballpark number of how much local movers earn, we’re going to make the following assumptions:

  • You only work on weekends
  • You don’t work more than eight hours a day
  • You have a partner with whom you work as a two-person team and split earnings 50-50

With that said, the average take-home an individual moving job earned on HireAHelper in 2022 was $110 per hour (after fees).

That rate is based on the service of two movers loading and unloading a customer’s belongings (meaning, not counting potential tips, one mover will typically get about half of that, or $55 per hour.)

“The data show that 6 of the 20 metros where the demand for moving services most outmatches the current supply exists in Texas, especially in Sherman-Dennison, TX, where the ratio of moves to moving companies is roughly 600 to 1!”

 

Similarly, Yelp reported a local move quote average of $128. Forbes suggests local movers charge between $25 to $50 per mover, per hour, while ConsumerAffairs estimates the average cost for a local move is $80 to $100 per hour for a team of two movers.

The following graph shows how much you could be earning as a two-person team, using the reported average duration of a move of two hours and 45 minutes.

Please note that the above figures are indicative only. As a newly registered moving company, you probably won’t be able to charge high rates straight away. Moves also come in all shapes and sizes, affecting how much you could charge for them. This is just an average.

That said, even if you charged at the lower end of that scale at $250 per move, or roughly $90-100 per hour, you only need to pick up four moves to make $1,000. Not bad for a weekend, huh?

Cities & States Where Movers Earn the Most Money

moving company city

Your earning potential, among other things, will depend on where you are in the country.

According to a recent estimate of moving costs, people pay the most for their moves in San Jose ($520) and Seattle ($495). But that’s just a broad snapshot. Let’s break it down more to see how services translate into mover earnings, and where it may actually be most lucrative to start a moving labor company.

Cities

Using data on moves booked through HireAHelper.com, taking into account commission rates and the typical duration of a move throughout different cities, here are the top 10 cities where movers make the most money per hour.

Looking at the data through this lens, Seattle grabs the top spot with an estimated $136/hr. net earnings. In cities like Columbus, OH ($126/hr.), San Francisco ($125/hr.), and Oakland, CA ($125/hr.) the earnings are all around the $125/hr. Mark.

States

Moving on to states’ potential mover earnings, we find Maine ($132/hr.) and Iowa ($132/hr.) with the joint highest earnings, with Utah and Washington closely behind ($129/hr.).

Going down the list, Arkansas is next with $128/hr. in potential net earnings. This highlights that moving is a universal need, and that small states can compete against states with big cities like San Jose or San Francisco, where the cost of living is highly expensive (and therefore potentially more lucrative). The average earnings for movers in California are comparatively middling in the take-home department, averaging around $110/hr. per move.

Check out the chart below to see what mover earnings are like in your state.

This section is based on data from moves booked through HireAHelper and their partner sites. Earning figures represent average estimates; actual earnings may vary.

 

Supply and Demand: Cities and States With the Greatest Need for New Moving Companies

movers

High earnings are great to aim for, but it’s worth bearing in mind that crowded markets where earnings are high are often hard to compete in — especially for a brand new company.

Like with any kind of business, the supply and demand (and thus the price people are willing to pay for moving services) vary by location. If you’re just starting out as a moving company, ideally you’d like to start where there’s a gap in the market.

Cities

Based on our analysis of moving company data and the number of moves in America’s biggest metropolitan areas, here are 20 metros where the gap between potential demand for moving services and their supply is the biggest.

The data show that 6 of the 20 metros where the demand for moving services most outmatches the current supply exists in Texas, especially in Sherman-Dennison, TX, where the ratio of moves to moving companies is roughly 600 to 1!

Among larger metros with favorable demand-to-supply ratios are the Phoenix-Mesa-Scottsdale, AZ area (393 moves per moving company), the Houston-Baytown-Sugar Land, TX area (276), and the Dallas-Fort Worth-Arlington, TX area (255).

States

At the state level, the opportunity is greatest in Arizona and Missouri, where there are more than 200 moves per moving company. Kansas (188), Washington (187) and Texas (186) round off the top five.

To see what the supply and demand for moving services look like in your state, check the graph below:

Convinced? Here’s How You Can Get Started

If you think you have what it takes to safely move some couches, luckily, you don’t have to go in blind.

If you really wanna get the ball moving, here’s a moving business guide for starting and running your own local moving company. It has information on how to register a business, set prices for your services, where to find customers, which tools you need to buy for the job, and way more.

Want a license to drive on the job too? Here’s a guide for starting a fully-fledged moving company, detailing the necessary steps for starting a moving business with links to the proper business licensing authorities in each state.


Sources and Methodology

General mover earnings were estimates were compiled using indicative rates from HireAHelper, Yelp, Forbes, and Consumer Affairs.
Mover earnings by state and city were calculated based solely on data from moves booked and completed through the HireAHelper platform and their partner sites. Earnings figures are indicative of the amount earned minus fees.
The number of moving companies was calculated using the U.S. Census Bureau’s American Business Survey (count of companies listed under “Transportation”) and Yelp (number of companies listed as “movers”).
The number of moves was taken from U.S. Census Bureau’s Current Population Survey, as available through the Integrated Public Use Microdata Series.

7 Technologies That Changed How People Move

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There was a time when literally the only way to connect to a moving company was to call their landline, leave a message on their answering machine, and wait for a call back. And if your couch didn’t end up fitting in your new house, you just had to deal with it and check it off your inventory list with a literal pencil. This wasn’t even that long ago.

Fortunately, times have changed, and technology has improved the way we find a new home and move into it. Here are seven ways technology has forever changed the moving industry.

1. Tour your new home without having to actually be there

This used to be fantasy, but now it’s almost an expected feature. And it’s getting crazier.

Virtual reality (VR) technology has totally changed the home buying process. At the height of the COVID-19 pandemic, Zillow saw a 191% increase in sellers creating 3D home tours. With the help of technologies like 360 and 3D professional photography, people routinely see a home in its entirety before ever setting foot on the property. 

360 photography

matterport
Matterport setup for home sellers

Virtual tour software platforms like Matterport allow photographers to photograph, tag, and measure properties they want to show off online. A link is generated and uploaded to the listing on the real estate company website, which can be sent to any interested party. This is awesome if you’re a buyer; you can take the time to do a virtual walk-through of the home you are thinking of buying without ever stepping foot inside.

Drone photography and videography

Drone photography and videos have impacted real estate almost as much as any other business. Not only are you able to clearly see a home and yard from any screen in the world, but you can also check out the neighbors’ lawns, roads and even alleys in the surrounding area. This gives a virtual buyer much more context into the neighborhood and surrounding areas when deciding whether or not to make an offer.

AR and VR technology 

Augmented reality (AR) and VR use similar technology in very different ways. Where VR uses headsets to give the impression you are somewhere else, AR adds to what you can already see! It can work with the camera and apps on your phone to overlay information literally on top of what you see in front of you (like in Star Trek, though maybe not quite as cool yet).

AR Real Estate
https://www.youtube.com/watch?v=ZB3O0WSCP0k

For homebuyers, this means realtors can often facilitate highly realistic virtual walkthroughs of spaces for cross-country buyers. Homes can also be staged using AR to reduce actual staging costs and logistics. In addition, design apps sometimes use VR and AR technology to help you virtually “move in” and decorate your space so you have a plan before your actual move.

2. Scope out everything about a neighborhood from the comfort of home

In our current data-driven and highly social world, there are many ways to research the safety, functionality, and friendliness of an area so you know which neighborhoods are most ideal for your move.

Neighborhood accessibility 

With basic apps like Google Maps, you can get real-time data on the roads, restaurants, and shops in your new neighborhood. You can use it to map traffic flow on routes you will need to travel most like to the school for drop off or work. Learn the best routes and the best time of day to travel them to reduce traffic-related headaches — hopefully.

 

“At the height of the COVID-19 pandemic, Zillow saw a 191% increase in sellers creating 3D home tours.”

 

Crime statistics

Learn about the safety of your new neighborhood with apps and websites like Citizen and City Protect. City Protect offers police reports, public record requests, and more. Some features of both apps are free. Family Watchdog is a free app that provides publicly available information about sex offenders in your area. (Be warned that there is a fee for detailed reports through the app.)

Neighborhood vibe apps

Believe it or not, there is more to a neighborhood than traffic routes and crime stats! Neighborhood Scout is a subscription-based app that focuses on real estate in a particular area and provides a profile using 600 characteristics. 

AreaVibes is an app that has crime stats, but that also provides a big picture of your future neighborhood based on seven main factors: crime rate, amenities, cost of living, education, employment, housing, and user ratings. It then compares that against a national average to give you a composite picture of your potential new neighborhood. It even offers a custom search function that sets it apart from similar apps, which allows users to access the information most relevant to them.

3. The rise of public reviews for professional movers 

Consumer reviews have become increasingly more social in recent years with the ubiquity of Facebook, Yelp and others.

hireahelper mover reviews
Public reviews on HireAHelper.com

Local moving companies have been impacted by this change tremendously. Almost more than any other type of old-school business model, movers used to exist on the strength of personal recommendations; but now that info is available at scale, and with the client in the driver’s seat. One hour of research is enough to skim reviews of 10 or more service providers that could do your move, so you can choose the one that best suits your needs.

Sites like Yelp, Facebook, and HireAHelper shed light on the movers that make moving day actually manageable.

Note: Anyone can leave a review on Yelp or social media, but it’s worth noting that HireAHelper verifies all reviews, meaning that all public reviews are guaranteed to have actually, you know… really happened!

4. Accurate (and free!) moving quotes online, without needing a walk-through

Newer moving companies like HireAHelper and Simple Moving Labor have streamlined the quote process that your grandparents used to use.

Your inner introvert will be happy to hear you can get free moving quotes entirely online these days. Virtual quoting allows you to enter the basic information of your move online and instantly get moving quotes for free (plus, you even get to read the reviews for each mover). 

See prices for movers by the hour—instantly.

Read real customer reviews.

Easily book your help online.

 

We especially don’t miss the part where you cross your fingers for a quote that doesn’t break the bank after the company is already at your house… who has time to start over at that point?

If you have any doubts or concerns about your quote, HireAHelper can quickly ballpark your moving needs over the phone with just a couple of questions (not a whole freaking tour). On top of that, many movers offer live video chats over Facetime or ZOOM to ensure they have a clear picture of your needs so there are no expensive surprises at the end of your move. (This practice has become far more common since COVID.)

5. Design your new place from your phone

vr app
Homestyler

Many buyers spend hours planning where their furniture will go in their new home, as well as what new décor they’ll need to buy to fit into a different (and often bigger) space.

Smartphones have made this step substantially easier, especially for those moving cross-state or cross-country. There are apps like Planner 5D and Homestyler that allow you to scan a room with your smartphone to save its dimensions and openings. Add in windows with the swipe of your finger, and you have a virtual mockup for your new life.

Not only does this allow movers to skip the tape measure pressure during their inspection, but it also can save precious time and back strain that used to come with arranging and rearranging. Even better, you can access room designs while you’re out and about furniture shopping!

6. Virtual checklists (and “checklist services”)

Virtual moving checklists like Porch’s Home Assistant allow you to ditch your moving to-do list and track all of your pending items in one shareable dashboard, from ordering home insurance to filing your change of address form.

porch home assistant
Porch.com’s “Home Assistant” works like a personalized moving checklist service

Not only does this mean no more paper to-do lists that will inevitably get lost, but it also means there are fewer chances for crucial steps to slip through the cracks. (Nobody likes arriving at their new place just to realize that they forgot to get their internet set up.)

7. GPS trackers on moving trucks

GPS technology has been around for a long time, which is why it’s become easier than ever for movers and moving companies to buy inexpensive trackers to avoid losing track of valuables, entire boxes, and even the moving trucks themselves.

For individuals and families booking their own moving truck, a GPS can help ensure a thief can’t run off with your expensive rental and disappear. You can also use more localized Bluetooth technology like Tile to tag boxes that have valuables in them in case they get misplaced within range.

Not to mention, companies now provide more realistic updates for moving companies that are providing long-distance moving services. Can you believe people used to stand around and wait for weeks for their stuff to arrive? Yikes.

Identity Theft Is A Serious Risk for Moving Companies

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Last month, an Atlanta man hired a random moving company he found online, put down a deposit for his move, and …

You know where this is going.

The “company” the man hired, he soon found out, was not a real moving company. It was a scam website that used the name of a real moving company located across the country in California. This scam website, the victim told Atlanta’s WSB-TV, even linked to the real company they alleged to be’s website.

The only victim, in this case, was the man who hired the scammers—a man who happened to be a lawyer with the skills and resources to get his money back. Meanwhile, the real moving company out in California would have had no idea what was happening if the man hadn’t reached out to them. But things could have turned out much differently. They usually do.

What do they do?

We see it all the time: someone sets up a phony moving company using a real moving company’s name to appear legitimate, then proceeds to swindle people out of their money, not only by charging a deposit for their non-existent services, but by using the victim’s credit card information to make additional charges. Or in some cases, just go shopping.

But the scam can also affect the moving company whose name has been stolen. Victims can start posting bad reviews on the real moving company’s Yelp page, filing complaints with the Better Business Bureau, or even contacting law enforcement authorities in an effort to get their money back while trying to make sure no one else uses these “scammers”. The effects for the legitimate moving company can be devastating.

How do they do it?

All businesses have an Employee Identification Number, or EIN, which works sort of like a social security number. These numbers are a matter of public record and are readily obtainable, sometimes even online. It doesn’t take a lot of imagination to see that this right here can cause problems.

But that’s not the only piece of your company’s identity floating around out there; Besides your company name, address and phone number being readily available, some states require businesses to display their business license on the wall of their establishment, with their state registration information framed and hung for all to see.

With any of these few bits of information – printed out on a copy of your company letterhead, an extra nice touch as The Balance explains – it can be fairly easy for a person to set up a line of credit in your company’s name.

The savvier scammers out there even know how to change the information on your state registration files, one of the many additional schemes that Business ID Theft tells us to look out for. Spend some time reading through the various steps you can take to protect yourself and your company.

While you’re at it, check this page to review your business filings, and make sure you’ve kept up to date with all the required paperwork.

Here are some simple things you can do to prevent company identity theft:

  • Run periodic credit checks on your company
  • Read through your monthly credit card and bank statements carefully
  • Check Yelp for any false reviews
  • Be aware of your social media presence. Who’s posting what about you or what’s on your own Facebook page
  • Monitor your BBB rating if you are an active member
  • Set up a Google Alert for your own company’s name
  • Simply Google your company name every once in a while

Making sure you don’t end up with a sullied reputation is, sadly, a part of doing business. But you’ve worked hard to build up your business and your good name. Take the necessary steps to make sure no one out there destroys it.

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