These Moving Companies Move Domestic Abuse Victims for Free

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If you’re trying to leave an abusive situation, moving safely and quickly can feel overwhelming—especially if money is tight. Some moving companies offer free or discounted services for survivors of domestic violence to help them get out of unsafe housing quickly. Financial assistance is also available, further empowering people to leave toxic situations.

This guide explores how to find help near you, safety planning for your moving day, free moving companies, and financial assistance options.


How to Find Domestic Violence Help With Moving Near You

If you need help relocating for your safety, you should be aware that many communities have quiet, multi-agency partnerships to help survivors move. Support is quick and discreet. To find services and partnerships like these, start with local connections and ask directly about relocation assistance, emergency moving funds, or confidential transport.

 

“Additionally, you should coordinate with movers and let them know this is a sensitive situation; this ensures their discretion. Many moving companies have experience with this, so don’t be hesitant to start this conversation.”

 

Before starting an online search, consider your digital safety. Some abusers monitor calls, texts, browsing history, or even GPS location. If you’re unsure whether your device is secure, use a safer option like a trusted friend’s device, a burner phone, or a public library computer when researching help. Always delete relevant browsing history, too.

Starting points for finding moving support include:

  • Calling 211: In most parts of the USA, 211 connects with local social services. Ask specifically about domestic violence relocation or moving assistance programs.
  • Asking shelters about moving partnerships: Domestic violence shelters often work with moving companies, storage facilities, and/or volunteer drivers who provide free or reduced-cost relocation help.
  • Locating volunteer networks: Community mutual aid groups, neighborhood volunteer pages, or survivor advocacy networks may offer discreet packing, transport, or temporary housing support.
  • Contacting local nonprofits: Search for women’s centers, family crisis centers, or victim advocacy groups in your area. Many have emergency relocation funds.
  • Considering faith-based help: Churches, mosques, temples, and interfaith groups sometimes provide emergency financial assistance, moving volunteers, or temporary safe housing.
  • Finding state relocation programs: Some states offer crime victim compensation funds that cover moving costs for those at risk. Contact your state’s crime victim services office to learn more.
  • Using temporary storage options: Ask about short-term storage donated by local companies, storage-fee vouchers, or emergency warehouse partnerships through shelters. This allows you to get away quickly and keep your possessions safe during an interim move.

Safe Search Phrases to Use

When searching online on a safe device, find support by using phrases like:

  • “Domestic violence relocation assistance near me”
  • “Emergency moving help for abuse survivors [your city/state]”
  • “Crime victim compensation moving costs [your state]”
  • “Confidential shelter relocation program [your county]”
  • “DV relocation assistance in [your city/state]”
  • “Free moving help for DV survivors in [your city/state]”
  • “Financial help for escaping DV near me”
  • “Practical support for fleeing domestic violence in [your city/state]”
  • “DV help in [your city/state]”
  • “Organizations that help DV survivors in [your city/state]”

Companies That Offer Free Moving Services

Around the United States, several movers provide free relocation services for survivors of domestic abuse. Many of them are based only in a certain region. These include:

Southern and Central California

Company: Meathead Movers

How to apply: Contact one of the partner shelters that coordinates moves with Meathead Movers to move people within their service areas of San Luis Obispo, Ventura County, Orange County, Fresno, and Bakersfield. Partner shelters include:

Requirements: Referral via partner shelter, which assesses individual needs.

Website: meatheadmovers.com

Phone number: 866-442-4657

Southeast Minnesota and Southwest Wisconsin

Company: Day Makers Moving & Storage

How to apply: Contact Community Referral Agency Shelter (CRASH) for a referral.

Requirements: Referral via partner shelter, which assesses individual needs.

Website: daymakersmoving.com

Phone number: 715-200-3272 / 615-235-6163 / 651-371-4248 / 615-235-6163

Austin, Texas

Company: Einstein Moving Co.

How to apply: Contact Stop Abuse for Everyone (SAFE) for a referral.

Requirements: Referral via partner shelter, which assesses individual needs.

Website: einsteinmoving.com

Phone number: N/A

Arlington / Fort Worth, Texas

Company: Veterans Moving America

How to apply: Contact The Archway (formerly known as SafeHaven) for a referral.

Requirements: Referral via partner shelter, which assesses individual needs.

Website: veteransmovingamerica.com

Phone number: 817-989-6362

Maryland

Company: Movers on Duty

How to apply: Complete the online form.

Requirements: Applicant must be working with a support organization, such as a local shelter or non-profit, for free moving assistance. However, the company also offers discounted moving services for survivors of domestic violence based on individualized case plans.

Website: moversonduty.com

Phone number: 301-512-5012

New York City

Company: Adonis NYC Movers

How to apply: Telephone the company or send an email to info@adonisnycmovers.com.

Requirements: Must have a police report or a current order of protection. If the company cannot offer a free move, they also provide low-cost assistance for survivors of domestic violence.

Website: adonisnycmovers.com

Phone number: 347-785-5769

If you don’t see a company near where you live, search for movers in your area. Or, call a local company and ask if they have any connections or knowledge of a similar service. Moving companies typically offer services via local shelters and don’t work directly with the public. Call shelters in your area and ask whether they refer to moving companies for free services.


How to Move Out Safely From a Domestic Violence Situation

If you’re trying to leave an abusive relationship, there are resources to help you find a safer living situation. While HireAHelper isn’t a direct crisis service, we believe in providing helpful information so you have as much support as possible when you’re ready to move.

Here’s a step-by-step guide on how to prepare and execute a safe exit strategy if you or your loved ones are experiencing domestic violence:

1. Know Important Crisis and Helpline Numbers

If at any point you feel you or someone else is in immediate danger, call 911. Otherwise, here are additional hotlines and support services that offer free, confidential assistance:

  • National Domestic Violence Hotline: Call1-800-799-SAFE (7233) or TTY 1-800-787-3224 (for deaf/hard of hearing), text“START” to 88788, or visit their website
  • National Deaf Domestic Violence Hotline: Connect with the ASL hotline at 1-855-812-1001, email nationaldeafhotline@adwas.org, or visit their website
  • Childhelp National Child Abuse Hotline: Call 1-800-422-4453, text “GO” to 800-422-4453, or visit their website
  • RAINN (National Sexual Assault Hotline): Call1-800-656-HOPE (4673), text “HOPE” to 64673, or visit their website
  • 988 Suicide & Crisis Lifeline: Dial 988 from a regular phone or videophone or TTY 711 then 988, text 988, or visit their website for online chat
  • Loveisrespect (Teens/Young Adults): Call 1-866-331-9474, text “LOVEIS” to 22522, or visit their website
  • New York City Anti-Violence Project (LGBTQ+): Call 1-212-714-1141 or visit their website
  • Family Advocacy Program (for active-duty military members and their families) Contact your local Family Advocacy Program office

If you’re reading this from outside the U.S., you can find global hotlines at the International Directory of Domestic Violence Agencies.

2. Contact a Domestic Violence Advocate or Shelter Immediately

If you’re weighing your options, talking to someone who understands what you’re going through can make a huge difference. Trained advocates offer warmth, empathy, and practical help. They can also explain what resources are available in your area and help you figure out the next step.

Here are some typical services many hotlines and shelters provide:

  • 24/7 emergency hotlines
  • Housing and shelter referrals
  • Legal advocacy (for example, help obtaining protective orders)
  • Counseling and safety planning

Many local domestic violence shelters have on-call advocates and emergency housing available. You can search for shelters at DomesticShelters.org or dial 211 for local referrals.

If you aren’t ready to leave right away, talking with a professional can give you clarity, hope, and a much-needed listening ear.

3. Create a Concrete Exit Strategy

Thinking about leaving can be scary, but making a simple plan can help you feel more in control of your future. Even small steps can boost your confidence and keep you safer when the time to leave arrives:

  • Mark a physical calendar with a tentative move-out date or range of days
  • Consider times when your abuser is less likely to notice (for example, when they’re at work)
  • Consider who you trust to keep your location confidential
  • Emergency shelters can be lifesaving when you need immediate refuge
  • If finances allow, choose a place where you’ll be harder to locate (like hotels and motels)

4. Secure Financial Resources

Financial control is a common tool of abusers, which can make leaving seem impossible. Remember, there are small yet meaningful ways to gain financial footing, even if it feels overwhelming:

  • Use a different bank than your abuser
  • If physical access is an issue, look into an online-only bank you can set up with minimal paperwork
  • Hide money in safe, unexpected places
  • Ask a trusted friend or relative to hold onto what you’ve saved

Local shelters or nonprofits sometimes have emergency funds or microgrants for survivors. Check with the National Coalition Against Domestic Violence (NCADV)—you might be eligible for additional support.

5. Gather and Store Vital Documents

Having your essential paperwork in order can spare you significant stress later. Even just making copies and tucking them away can be a powerful first step toward independence. Collect the following:

  • Birth certificates and social security cards
  • Driver’s licenses or photo IDs
  • Insurance documents (health, car, home)
  • Protective or divorce papers, custody orders
  • Medical records for you and any children
  • Bank statements, credit cards, and financial documents
  • Evidence of abuse (photos, police/medical reports)

Store these items in a discreet folder or bag. If it’s safe, you can also scan and upload them to a secure cloud folder (Google Drive or Dropbox) with a strong password your abuser can’t guess.

6. Arrange School and Childcare Permissions

Worrying about children’s safety is often one of the biggest hurdles in leaving. Give yourself credit for protecting them, and know there are systems that can help. Here’s what to do if you also need to leave with children:

  • Add or remove pick-up permissions at your child’s school or daycare
  • Alert school officials if you have a protective order; provide a copy if possible
  • Set up a secret password with your kids (if they are old enough) so they know who is safe

7. Shield Your Digital Footprint

Many abusers track phone calls, texts, browsing history, or even your location through GPS or “spyware” apps. It’s understandable to feel nervous about technology in this situation, but there are ways to protect yourself.

  • Use a safe device, like a friend’s phone or a public-access computer, for sensitive research
  • Turn off location services on social media and messaging apps
  • Get a new or prepaid phone if you suspect your current one is compromised
  • Delete your search history and use incognito browsing windows, or clear your browser cache regularly
  • Update passwords with questions only you can answer (avoid shared memories or guessable info)

For more detailed tech safety help, visit the National Network to End Domestic Violence’s (NNEDV’s) Safety Net Project. You have a right to communicate freely without being watched or threatened.

8. Plan for Move Day

Try to streamline as much as possible when moving day arrives. Make checklists, enlist friends to help, and coordinate as quietly as you can.

  • Secure weapons, if any, are in the home, or remove them if you can safely do so
  • Change online logins and passwords right before leaving
  • Disable your car GPS if your abuser might be tracking you
  • Prepare an emergency bag with medications, clothes, important documents, chargers, and cash

Additionally, you should coordinate with movers and let them know this is a sensitive situation; this ensures their discretion. Many moving companies have experience with this, so don’t be hesitant to start this conversation. If you feel more comfortable, a friend or caseworker may speak on your behalf. If you’re working with a shelter or other domestic violence organization, they often deal with movers for you. In sensitive cases, it’s important for movers to know specific information, for your safety and theirs:

  • How to communicate before the move and only use approved avenues of communication (for example, text messages, calls between certain times, emails)
  • An exact time to attend the property, and whether they should contact immediately before arrival to ensure it’s still safe to attend
  • How much of a time window is available for loading the truck
  • How much stuff you have, as they may need additional crew to fully load in the available timeframe
  • Whether a law enforcement officer will be on standby
  • Whether they need to use an unmarked truck
  • Only to discuss the details of your move with authorized people. Consider having a password in place for move-related communications
  • Not to leave paperwork in plain view. Neighbors or others may communicate details of a new address to the abuser
  • Whether any circumstances may necessitate a last-minute change of plan. For example, if you believe the truck is being followed, you might need your items stored instead of going directly to the new property.
  • Not to post details of the move on social media or otherwise use in marketing content

9. Explore Additional Legal Protections

Legal help may feel intimidating, but knowing your rights can empower you. It can also put critical safeguards in place. Look into:

10. Stay Connected to Support

The path to healing doesn’t end once you walk out the door. Finding consistent emotional and practical support can help you rebuild your life.

  • Seek counseling or therapy, especially if you need help processing trauma
  • Join support groups—hearing others’ stories can help you feel less alone
  • Keep friends or family updated on your well-being and any new concerns
  • Look into relocation assistance programs for help finding permanent housing or a new job

Help With Moving Costs After Domestic Violence

Leaving an abusive situation often means starting over abruptly. In those cases, moving expenses can quickly increase. Fortunately, financial help may be available. Many programs are designed specifically to support survivors who need safe relocation.

Here’s a breakdown of the most common types of relocation assistance and how to access them.

Relocation Grants for Survivors

Relocation grants are financial assistance programs designed to help survivors of domestic violence, stalking, or abuse move to a safer location. Unlike loans, relocation grants do not need to be repaid. Funds are typically administered through domestic violence shelters, victim advocacy organizations, state crime victim compensation programs, or local nonprofits.

Advocates or caseworkers usually help people apply. The application process usually includes documentation of safety concerns, inclusion of any police and/or medical reports, and an eligibility assessment.

Relocation grants may help cover:

  • Professional moving company costs
  • Rental truck or portable storage container fees
  • Gas, mileage, or transportation expenses
  • Temporary lodging (hotel or short-term stay)
  • First month’s rent
  • Security deposits
  • Utility deposits or connection fees
  • Short-term storage costs

Availability and coverage vary by state and organization. Working with a local advocate can help identify the most appropriate funding source and hasten the process.

Crime Victim Compensation Programs

Every state in the USA, as well as Washington, D.C., the U.S. Virgin Islands, Puerto Rico, and Guam, operates a Crime Victim Compensation Program. Through these programs, domestic abuse survivors can receive reimbursement for certain expenses connected to violent crimes. Some states expand coverage to include criminal threats of injury or economic crime where people are traumatized but don’t experience physical harm.

Eligibility varies by state, though in most cases, individuals must:

  • Report crimes to local law enforcement agencies
  • Apply within specified timeframes
  • Provide documentation

Expenses that may be covered include:

  • Crime-related medical, hospital, and dental treatment bills
  • Counseling and mental health services
  • Prescription medications
  • Forensic medical exams
  • Lost income due to injury or court appearances
  • Replacement of (limited) essential personal items
  • Temporary housing or lodging
  • Relocation expenses for safety, like moving costs, storage, and rental deposits
  • Security measures (such as changing locks or installing security systems)
  • Transportation costs related to medical care or court

Survivors may obtain help from various outlets, and shelter advocates may provide application assistance.

Security Deposit and Rental Assistance

Diverse agencies and non-profits operate (often location-specific) programs that help domestic abuse survivors pay rent and security deposits following an emergency move. Such programs include:

To find these local support options you can:

  • Call 211 (social services)
  • Visit your county’s housing department website
  • Ask a shelter advocate about rapid rehousing programs

Utility Startup and Connection Assistance

Remember that getting to your new home is just one part of moving. You also need to set up your utilities and essential services for your home to be livable. For help, contact:

Transportation and Travel Assistance

Relocation costs can further stretch finances for those leaving domestic violence situations, particularly if they’re moving to a different city or state. Several organizations provide transportation assistance, both in terms of financial support and practical services. To find out if help is available in your area, contact:

  • Domestic violence and/or homeless shelters
  • Religious organizations
  • United Way affiliates
  • Crime victim compensation funds
  • Angel Flight West for free, volunteer-led air travel

Shelters may coordinate bus or plane tickets in high-risk cases or help cover gas cards or rental vehicles (for example, Families to Freedom’s Ticket to Ride program in North Texas and Transition Inc.’s Transportation Assistance program in select Ohio counties). Always ask organizations directly whether they provide relocation or transportation assistance for survivors. Even if they do not offer it themselves, they may refer you to a partner agency.

Address Confidentiality Programs

If you’re concerned about being located after moving, many states offer Address Confidentiality Programs (ACPs).

These programs:

  • Provide a substitute mailing address
  • Forward mail to your confidential address
  • Help keep your physical location off public records

Address confidentiality programs are available in most states and are often administered through the Attorney General’s office or the Secretary of State.

You can learn more at the National Association of Confidential Address Programs and find contacts for your state. An advocate can help you apply before or shortly after relocation.


Frequently Asked Questions

Are there free movers for domestic violence survivors?

Yes, although most free moving services are provided by moving companies through coordination with a local shelter or other domestic violence organization.

How can I get help with moving costs after domestic violence?

Contact local shelters, social services, faith-based organizations, and Community Action Agencies to inquire about help with moving costs after domestic violence. An advocate or caseworker can often help you identify funding sources in your area.

Do shelters help with relocation?

Yes, many shelters help with relocation. Specific services vary, but may include volunteer-led car travel, coordination with moving companies, and tickets for road, rail, and air travel.

What if I can’t afford a deposit?

If you can’t afford a deposit for a new home, contact support agencies to learn whether financial assistance is available. Speak with a shelter advocate, call social services at 211, contact Community Action Agencies, discuss your situation with a local faith leader, and visit housing department websites. Avenues to explore include Emergency Solutions Grants, Crime Victim Compensation Programs, and rapid rehousing programs.

How do I move safely without alerting my abuser?

Plan your move cautiously and discreetly with the assistance of a trusted friend or family member or professional caseworker. Ensure that your abuser can’t monitor your online or offline activity and take steps to hide funds and essential documents.

You should also plan your move for a time when you know they won’t be present, ensure the moving company knows to maintain confidentiality, and move quickly. You may consider arranging for a law enforcement officer to be on standby if you fear your abuser may return and become violent or try to impede your move.

Penske Vs. U-Haul Comparison 2026

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Overall, we recommend U-Haul for most DIY movers because it offers significantly more locations, better local move availability, and lower overall prices. However, Penske tends to have a newer fleet and better long-distance prices, which may ultimately make it the better choice for your move.

Penske and U-Haul are two of the most well-known names in moving truck rentals, and while they may seem very similar at first glance, their differences can affect both your final bill and your moving experience. Since renting a moving truck is one of the easiest ways to save money on your move, making the right choice means a lot for your budget.

In this updated 2026 comparison, we look at U-Haul vs. Penske and how they stack up in the areas that matter most: truck size, availability, pricing, coverage, and discounts.

Here is the quick, at-a-glance breakdown of who should choose which truck:

  • Who should choose U-Haul: if you are moving locally, moving a small apartment, on a strict budget, or need a pickup truck or cargo van.
  • Who should choose Penske: if you are moving long-distance and want a newer truck, you are worried about breakdowns, or you have a strict schedule and cannot risk a reservation cancellation.

Table of Contents


Penske vs. U-Haul at a Glance

Both Penske and U-Haul are solid choices for DIY movers, but they shine in different ways. Use this table to quickly see which company comes out ahead depending on the move type and situation.

Factor Winner Details
Which is better overall U-Haul U-Haul is the better all-around option for most people because it has more locations and availability, plus lower overall prices.
Which is cheaper U-Haul U-Haul’s base rates are usually lower, especially for short, local moves.
Cost per mile Both Typically $0.59 – $0.99 per mile on top of a base rental rate.
Top 3 Pros N/A U-Haul:

  • Widest availability nationwide
  • Lower base prices
  • Flexible short-term rentals

Penske:

  • Newer, well-maintained fleet
  • Unlimited mileage on many one-way rentals
  • Strong customer service reputation
Top 3 Cons N/A U-Haul:

  • Older trucks
  • Per-mile fees can add up fast
  • Prices vary widely by location

Penske:

  • Higher base rates
  • Fewer pickup and drop-off locations
  • Limited availability for smaller moves

Best Choice by Move Type

Depending on where you are going and what you are moving, the “best” truck rental company actually changes. Here is a quick breakdown to help you select the right company for your unique move.

Move Type Best Choice Why?
Local move U-Haul Their lower base rates and dense network of locations usually make them the cheapest and most convenient option for in-town moves.
Long-distance move Penske While U-Haul is cheaper, Penske’s newer fleet reduces the risk of breakdowns on the highway, and they often include unlimited mileage.
One-way move U-Haul U-Haul has far more drop-off locations, making it easier to return the truck near your new home without driving miles out of your way.
Multi-stop moves U-Haul With so many locations, U-Haul is generally more flexible if you need to stop at a storage unit or a friend’s house in a different town along the way.
Small apartment moves U-Haul U-Haul offers pickup trucks and cargo vans, which Penske does not offer for residential moves. These are perfect for studios and small apartments.
Schedule-sensitive moves Penske Penske is known for higher reservation reliability. If you absolutely need a truck at 8 am on Saturday, Penske is the safer bet.

Penske vs. U-Haul: Rental Truck Sizes

When it comes to flexibility, U-Haul offers a wider variety of vehicle sizes, especially at the smaller end for studio apartments or dorm moves. However, Penske wins points for reliability here. If you really need a particular truck size, Penske is more likely to have it in stock for you on moving day, despite not having the same range of sizes as U-Haul.

We reviewed each company’s website and made calls to local rental centers to confirm loading space, mileage, and towing capabilities.

Truck Sizes and Availability

Rental Sizes Penske Truck Sizes U-Haul Truck Sizes
Pickup Truck ✅ Pickup Truck, 19 mpg
Cargo Van (Small studio apt) ✅ Cargo Van, 18 mpg
Smallest Box Truck (Studio or 1 BR apt) ✅ 12-ft Truck, 10–12 mpg ✅ 10-ft Truck, 12 mpg
Mid-range Box Truck (1–2 BR home) ✅ 16-ft Truck, 10–12 mpg ✅ 15-ft Truck, 10 mpg
Large Box Truck (2–3 BR home) ✅ 22-ft Truck, 12 mpg (Diesel) ✅ 20-ft Truck, 10 mpg
Largest Box Truck (3–5 BR home) ✅ 26-ft Truck, 12 mpg (Diesel) ✅ 26-ft Truck, 10 mpg

Who Wins: U-Haul

U-Haul has long offered pickup trucks (not an option at Penske). Now that Penske has phased out cargo vans from their residential lineup, U-Haul is the clear winner in the rental truck size contest. If you need a small vehicle for a quick move, U-Haul is your only real option here.

Penske vs. U-Haul: Services and Add-Ons

When choosing a moving truck, it helps to look beyond just the size or price. The extra stuff, like whether you can rent a dolly, get packing supplies, or add storage, can make your moving day a lot easier.

Penske and U-Haul both cover the basics, including truck rentals, coverage options, and roadside assistance. The main difference is how much each one includes from the start. U-Haul has more services built in, while Penske works with partners to fill in those gaps.

Services and Add-Ons Comparison

Service Penske U-Haul
Rental Trucks
Coverage and Roadside Assistance
Trailer Hitches
Tow Dollies & Car Carriers
International Moving ✅ (with U-Box®)
Self Storage ✅ (through partners)
Portable Storage Containers ✅ (U-Box®)
Moving Labor ✅ (Simple Moving Labor) ✅ (Moving Help®)
Moving Supplies
Propane Sales

Who Wins: U-Haul

U-Haul tends to be easier for people who just want to rent a truck and get going without hunting for extra services. You can usually find what you need in one place, from boxes to storage. Penske does many of the same things, but you will sometimes have to go through partners or make separate arrangements. That is not a dealbreaker for most people, but keep in mind it adds a few extra steps to the process.

Penske vs. U-Haul: Coverage Options

When you rent a moving truck, coverage protects you if something goes wrong, such as damage to the truck or your belongings due to an accident. Both Penske and U-Haul offer different levels of protection, from basic equipment coverage to more complete plans that include personal injury and cargo damage.

 

“Keep in mind that customer satisfaction can be wildly different depending on which location you rent from. A Penske or U-Haul in one city might be great, while the same company two states over could have issues.”

 

If you are only driving across town, the minimum coverage might be fine. For a long trip or a one-way move, though, it is worth paying a little more for broader protection. Accidents, weather, or damage during loading can quickly get expensive.

Coverage Reality Check: Does My Auto Insurance Cover Me?

Before you decline coverage at the counter, you need to know this: most personal auto insurance policies do NOT cover rental trucks.

Moving trucks often exceed the weight limits of standard passenger vehicle policies. Before you rent, call your insurance provider and ask two specific questions:

  1. Does my policy cover a commercial rental truck over 10,000 lbs Gross Vehicle Weight (GVW?)
  2. Does my policy cover damage to the cargo inside the truck? (Please note that it almost never does.)

Penske Coverage Options

Plan What It Covers
Basic Damage to Penske equipment only
Standard Equipment damage, third-party damage, and injury claims
Value All Standard coverage plus cargo accident damage
Plus Everything above, plus personal accident and injury protection

U-Haul Coverage Options

Plan What It Covers
Safemove® Damage waiver, cargo protection, and basic medical/life coverage
Safemove Plus® All Safemove protection plus supplemental liability coverage, and no deductible for accidental damage
Safetow® Protection for towed vehicles and cargo
Safetrip® Supplemental roadside protection
Safestor® Coverage for storage with U-Haul or U-Box®
Safehaul® Coverage for shipped items via U-Box®

Who Wins: U-Haul

U-Haul wins here because it offers more types of protection and more flexibility to tailor coverage to your move. Penske’s plans are simple, but U-Haul gives customers more control over what they pay for and how much they are protected.


Penske vs. U-Haul: Cost

Pricing is one of the biggest deciding factors when you are choosing between Penske and U-Haul. Both companies have updated their fees and mileage rates for 2026, so we pulled new data from our most recent truck rental cost analysis to see how they compare for local, regional, and long-distance moves.

For this comparison, we looked at the median prices for a mid-size truck (around 15–16 feet) across large, mid-size, and small U.S. cities. These quotes include base rental costs and standard fees, but not optional insurance or add-ons.

Median 2026 Truck Rental Costs

Move Distance U-Haul Penske
<50 miles (Local) $139 $215
50-250 miles (Regional) $168 $256
Long-distance (Cross-country) $3,249 $3,718

Source: HireAHelper Rental Truck Cost Database, 2026

At a glance: U-Haul remains the more affordable choice across all move types, especially for short and regional trips. Penske’s prices are higher, but some one-way rentals include unlimited mileage, which can make them more predictable for longer trips.

How We Calculate Median Cost

We want to make sure you are seeing real numbers, not guesses. To get this data, we utilized our proprietary Rental Truck Cost Calculator. We analyzed thousands of quotes under the assumption of a standard 2-bedroom move booked 2 weeks in advance.

By comparing apples-to-apples quotes for the same dates and distances, we can show you exactly which company offers the better value on average. You can replicate this for your own move by getting quotes for the same size truck on the same day from both providers.

How Mileage and Fees Work

Both companies charge differently depending on the move type.

  • Local moves: U-Haul pricing includes a daily base rate plus a per-mile fee (usually around $0.99 to $1.39 per mile, depending on the location). Penske’s local rates include unlimited mileage in some markets but often come with higher daily rates.
  • Long-distance moves: U-Haul prices are quoted as flat one-way rates that include mileage and travel days. Penske follows a similar structure, often bundling unlimited mileage into its long-distance pricing.

Hidden Costs to Watch For

The price on the side of the truck is just the baseline, and rarely the actual price you pay. There are typically extra costs baked in, and here are the ones you should budget for:

  • Environmental fees: A small mandatory tax added to almost every rental contract.
  • Mileage overages: If you exceed the allowed miles on a one-way trip, the per-mile fee can be steep.
  • Extra days: Keeping the truck beyond the booked time will result in daily penalty fees.
  • Equipment rentals: Dollies, blankets, and straps all cost extra.
  • Fuel: You must return the truck with the same fuel level as when you left, or pay a premium refueling fee.
  • Coverage add-ons: As mentioned above, these are optional but highly recommended.

Real-World Price Comparison

To see how this looks in practice, our team ran specific scenarios to compare the final receipts. We set out to answer two specific questions with our research:

1. Is Penske Cheaper Than U-Haul for a Local Move?

No, Penske is generally not cheaper than U-Haul for local moves. Even before you hit the road, renting from U-Haul costs roughly half as much as renting from Penske for a local move of similar size. Both charge similar mileage rates, but U-Haul’s lower base and insurance costs make it the more affordable option for short trips.

2. Is Penske Cheaper Than U-Haul for Long Distance Moves?

No, Penske is typically not cheaper than U-Haul for most long-distance moves either. While Penske trucks get slightly better gas mileage (thanks to those diesel engines) and often include unlimited miles, the higher base rates usually cancel out those advantages. In our example route from Tampa to Los Angeles, Penske’s total price came in about $1,000 higher than U-Haul’s.

Who Wins: It Depends

For most moves, U-Haul comes out ahead on pure dollar value. Its base prices are consistently lower, and even though you will pay per mile on local trips, the total tends to be cheaper.

However, Penske can win in specific scenarios. If you are planning a very long drive where fuel efficiency is critical, or if you simply need the peace of mind that comes with unlimited mileage and a guaranteed reservation, the extra cost might be worth it.


Penske vs. U-Haul: Discounts and Promotions

Everyone loves saving money, but these two companies approach discounts very differently. Penske typically offers percentage-off discounts that lower your direct rental price. U-Haul generally avoids standard discounts in favor of “value-add” perks, like free storage or box exchange programs.

Does Penske offer better discounts than U-Haul?

Generally, yes. Penske offers clear, upfront price reductions for specific groups. Here are a few of their common discounts:

  • AAA Members: You can usually save 12% or more on your rental. (Note: You cannot use AAA discounts at U-Haul.)
  • Military & Veterans: Active duty and veterans can get up to 15% off.
  • Students: College students often qualify for 10% off on local or one-way moves.

Does U-Haul offer military or student discounts?

Technically, no. U-Haul does not offer a standard percentage off for military members or students on truck rentals. However, they occasionally run specific promotions or bundle deals, so it never hurts to ask the local manager.

Important Note: Why didn’t my discount apply?

If you entered a code but did not see the price drop, it is usually because you need to verify your status at the counter. For example, you will likely need to show your AAA card, military ID, or student ID at pickup to honor the rate. Also, discounts rarely stack; if you use a seasonal promo code, it might cancel out your AAA discount.

Who Wins: Penske

Penske wins this category easily. Their discounts go straight toward lowering what you pay for the truck, so you see the savings right away. U-Haul’s deals (like a free month of storage with a one-way rental) are nice perks, but they do not help your bottom line if you just need to move from A to B.


Penske vs. U-Haul: Ease of Booking

Both U-Haul and Penske let you reserve a truck from your phone or laptop, but the process itself is not quite the same. And while booking a truck online sounds simple, not every company’s website makes it feel that way. Here is how U-Haul and Penske’s processes measure up.

Booking Online with U-Haul

U-Haul’s site is easy to navigate, and the quote tool gives you plenty of options right away. You can enter your dates, choose your truck size, and see availability in your area in a minute or two. The site does try to upsell you (boxes, pads, towing gear), but at least you can see everything in one place before you check out.

Booking Online with Penske

Penske’s site feels cleaner and faster in general. You can get a clear quote in fewer steps and with less upselling. However, Penske’s availability tool is not quite as flexible as U-Haul’s; sometimes specific pickup locations are not confirmed until you speak to a representative.

Reservation Reliability (What Guarantees Really Mean)

One big question a lot of people who are moving with a truck have is: What happens if U-Haul doesn’t have my truck?

It is a nightmare scenario, but it happens. U-Haul operates on a high-volume model, meaning they book trucks tight back-to-back. If the person before you returns the truck late, your reservation might get bumped.

  • The U-Haul $50 Guarantee: If U-Haul cannot fill your reservation (meaning they don’t have the size, location, or time you agreed to), they will give you $50. While this is a nice gesture, $50 won’t help you move a houseful of furniture when your truck isn’t available.

But does Penske guarantee truck availability? The answer is no. However, Penske is generally much more conservative with their bookings. They are less likely to overbook their fleet, which means cancellations are rare. While no company is perfect, Penske has a reputation for holding your specific truck at the specific location you chose.

 

“Penske wins [in the discount] category easily. Their discounts go straight toward lowering what you pay for the truck, so you see the savings right away.”

 

Bottom line: If your schedule is flexible, U-Haul is fine. If you have a strict deadline (like a closing date, parking permits, or an elevator reservation), Penske is the safer bet.

Rental Requirements

Before you head to the counter, make sure you actually qualify to drive the truck. Here is everything you need in place before you can rent a moving truck.

How old do you have to be to rent a moving truck?

  • U-Haul: You must be 18 years old to rent a truck and 16 years old to rent a trailer.
  • Penske: You must be at least 18 years old to rent a truck.

Do I need a credit card?

  • Penske: Generally requires a credit card. If you use a debit card, they may place a significant authorization hold on your funds (sometimes hundreds of dollars) until you return the truck.
  • U-Haul: Usually more flexible. You can often reserve with a card but pay cash at the end, though a deposit will be required for cash payments.

Can I return the truck after hours?

Both companies usually allow after-hours drop-offs via a key drop box and mobile check-in. Just be careful: if you drop it off late or don’t check in properly, you could be liable for any damage found the next morning or charged for an extra day.

Who Wins: It’s a Tie!

Penske offers a smoother, more reliable reservation process. U-Haul offers lower age requirements for trailers and more flexible payment options. The winner here depends entirely on what you need.


Penske vs. U-Haul: Customer Satisfaction

We went to Consumer Affairs to find out more about the customer experience at Penske and U-Haul. While reviews are subjective, they paint a clear picture of how each company handles stress on moving day.

Recent Customer Reviews

U-Haul 5-Star Review: “It was a 1,700 mile move and the truck and equipment performed very well. We were able to return the equipment to the Cottonwood office where the person in charge was very knowledgeable and helpful. It was a positive experience.” – Robert C., Cottonwood, AZ (September 2025)

U-Haul 1-Star Review: “Rented a 15 foot truck for 3 hours. Vehicle had damage all around it including the safety equipment. Used mobile app to check in. That backfired because they ended up charging me for damage that had been previously done to this truck as well as the insurance. The team there was unwilling to resolve.” – Javier, U-Haul customer (October 2024)

Penske 5-Star Review: “Overall, loved working with Penske. Terrific customer service! Vehicle was fine. Tough to see out of passenger side mirror; had my son drive instead. Easy pick up, easy drop off!” – Jill M., San Marcos, CA (July 2025)

Penske 1-Star Review: “I rented from them in July and returned the truck on time. A week later, I was told the vehicle hadn’t been returned and was charged over $500. When I called, they changed their story and said it was for a missing key. Very frustrating experience.” – Twila H., Jacksonville, FL (October 2025)

Consumer Ratings

Criteria Penske U-Haul
Consumer Affairs Rating 3.8 / 5 2.6 / 5
Trustpilot Rating 3.4 / 5 2.1 / 5
5-Star Review Percentage 18% 10%
1-Star Review Percentage 56% 73%
Total Reviews (approx.) ~400 ~1,400

Who Wins: Penske

From what people are saying this year, Penske just feels more reliable. The trucks show up clean and ready to go, and most folks finish their move without a hassle. U-Haul is everywhere and cheaper, but too many people report problems getting the truck they booked or unexpected charges. Penske costs more, but you often get a higher level of service in return.

Your Experience May Vary by Location

Keep in mind that customer satisfaction can be wildly different depending on which location you rent from. A Penske or U-Haul in one city might be great, while the same company two states over could have issues. Before you book, take a few minutes to look up reviews for the specific pickup and drop-off locations you will be using.


Penske vs. U-Haul: Availability

penske truck

Availability can make or break a move, especially if your schedule is tight. This is one area where U-Haul’s size really shines. With thousands of locations across the country, it is usually not hard to find a truck nearby. Many of their vehicles are stationed at small local businesses and gas stations, as well as at U-Haul centers, making same-day or last-minute rentals possible in most areas.

The one thing to keep in mind is that U-Haul’s massive inventory moves quickly. Because they are constantly “rebalancing” their fleet to meet demand, customers sometimes report being reassigned to a different pickup site or truck size when demand is high.

Penske’s network is smaller but often more predictable. You will find most of their trucks at Home Depot stores or official Penske branches. There may not be as many locations to choose from, but reservations are typically more reliable. When you book a truck with Penske, it is far more likely to be waiting for you at the exact time and place you scheduled.

Who Wins: U-Haul

U-Haul offers broader access, making it easier to find something close and available right away. Penske’s biggest advantage is dependability because they have a smoother process overall. If convenience is your top concern, U-Haul will do the job. If reliability is what matters most, Penske is the safer choice.


So, Is Penske a Good U-Haul Alternative?

Renting a truck remains one of the most affordable ways to move, and both U-Haul and Penske make that possible. The key difference comes down to what kind of value you are looking for.

  • Choose U-Haul if: You are moving locally, have a smaller apartment, or need the lowest possible price. It is the better all-around option for most people because of its unmatched availability and lower base rates.
  • Choose Penske if: You are moving long-distance, need a guaranteed reservation for a tight schedule, or simply want a newer, more comfortable truck.

U-Haul wins on price. Penske wins on reliability. The right choice depends on what matters more for your move: saving the most money or knowing you will have a well-maintained truck waiting when you arrive.


A Look at Other U-Haul Alternatives

U-Haul may be one of the better-known options out there, but it isn’t the only one. If you can’t find what you want at U-Haul (or Penske), check out some of these other U-Haul alternatives.

Budget Truck Rental

  • Unlimited mileage for one-way rentals
  • Affordable rates
  • Discounts available
  • Limited services

Enterprise Truck Rental

  • 12+ different truck/van sizes
  • Moving supplies add-ons
  • One-way rentals aren’t always available

Home Depot Truck Rental

  • Unlimited mileage options
  • Low-cost hourly rentals
  • Convenient locations
  • Packing/moving supplies available in stores
  • One-way rentals aren’t always available

Why You Can Trust HireAHelper

Everything we write is based on real data and research we do ourselves. We do not just guess or estimate prices. Instead, we built a proprietary Rental Truck Cost Calculator to analyze thousands of real-time quotes.

Our methodology assumes a standard 2-bedroom move booked two weeks in advance to ensure apples-to-apples comparisons. By stripping away the marketing fluff and looking at the final receipts, we can give you a clear, neutral look at which company actually offers the better value.

HireAHelper has helped more than a million people move. We have seen what works and what doesn’t, and we use that experience to make moving easier for everyone who reads our guides.


Penske vs. U-Haul: Frequently Asked Questions

Why is Penske better than U-Haul?

Penske is often considered “better” in terms of vehicle quality and reliability. Their fleet is newer, meaning you are less likely to encounter a breakdown, and their reservation system is less prone to last-minute cancellations.

Which trucks are easier to drive?

Penske trucks are generally cited as smoother rides. Because they are newer and well-maintained, the steering, brakes, and suspension often feel tighter than older U-Haul models. However, both companies offer trucks with automatic transmissions and power steering.

Why is Penske so expensive?

Penske’s higher rates reflect the cost of maintaining a premium fleet. You are paying for a newer truck, better maintenance, and a higher likelihood of reservation guarantees.

Does Penske really offer unlimited mileage?

Yes, most of the time, Penske gives you unlimited miles on one-way trips. U-Haul usually sets a specific mileage limit you have to stick to, so Penske is a great choice if you want to take the scenic route without stressing about extra fees.

Does my car insurance cover a rental truck?

Almost never. Most personal auto policies specifically exclude vehicles over a certain weight (usually 9,000–10,000 lbs). Always check with your provider, but expect to need the rental company’s coverage.

Why did my U-Haul quote change after booking?

U-Haul reservations are sometimes “preferences” rather than guarantees. If inventory shifts, your pickup location, equipment size, or even the rate could be adjusted based on what is actually available on moving day.

Why is my final U-Haul bill higher than the estimate?

The most common reasons usually come down to the gas and the miles. If you drove a little further than you planned or forgot to top off the tank before returning the truck, those fees can pile up fast. You will also see a small environmental fee on the receipt, which is standard for most rentals.

Is Penske’s higher base price actually cheaper in the end?

It can be, but usually only for very specific long-distance trips. If you plan to drive significantly more miles than U-Haul’s allowance, Penske’s unlimited mileage could save you money. For most standard moves, however, U-Haul’s lower base rate still wins out.

The Most Important Questions to Ask Movers (and Yourself) Before Moving

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There are a ton of options for moving companies, but you need the right questions to ask movers to make sure you pick the best option. After all, these are the people you’re going to trust with your furniture and valuables. It doesn’t matter if you want a full-service experience or just labor-only pros to load your rental truck; you always have to vet your moving team carefully before booking.

But what are the right questions to ask? We put together a clear guide to help you figure it out. This covers the most important things to ask moving companies and yourself. When you compare reviews and prices on our platform, these answers will help you make the best choice. Here’s what you need to know.

Questions To Ask Movers When Vetting Their Credentials and Legitimacy

Before you trust anyone with your belongings, you must confirm they’re a real, legitimate company. This means checking their local address, license numbers, and insurance status to avoid scams. Here are some more common questions to ask and things to know about any moving company.

Where Are You Located and How Can I Verify Your Address?

Always ask the company for its physical business address. A real moving company usually has an office or a yard for its trucks. Once you have the address, look it up on Google Maps. You want to see a real building with a sign. If the map shows a house or a rental apartment, take that as a red flag. Reliable movers are easy to find in person.

Are You Licensed, Insured, and Registered With the DOT?

Any company moving goods across state lines must have a USDOT number. You can check this number on the FMCSA website to see their safety record. Ask if they offer basic released value protection or full-value protection for your items. Basic coverage is free but pays very little if an item breaks. For extra peace of mind, make sure they have additional insurance that covers their team and your home.

Are You a Broker or a Carrier?

A carrier is a company that owns trucks and employs the people who actually move your stuff. A broker is a middleman who sells your move to another company and takes a fee. While it’s convenient to have someone else handle getting movers for you, brokers can be risky because you never know who’ll actually show up.

 

“For long trips, you want to know where your stuff is. Ask the company if they use GPS tracking or send text updates. Some modern providers have an online portal where you can watch the truck move in real time.”

 

It’s usually safer to hire a carrier directly so you can check their specific reviews and ratings. Check the FMCSA’s movers vs. brokers page for more on the subject.

Do You Conduct Employee Background Checks?

You should feel safe with the people entering your home, so it’s important to ask the company if they run background checks on every person they hire. You should also figure out if the crew acts as full-time staff or temporary help. Full-time staff usually get better training. Finally, verify they have workers’ compensation coverage. This protects you if a mover gets hurt on your property.

Questions About Pricing, Estimates, and Payment

A couple talks to movers and looks over a clipboard with cost and term agreements

Budgeting for a move is easier when you know exactly what you’re paying for. Clear pricing helps you avoid hidden fees and stay within your limit. This section explains how companies set their rates and what kind of quotes you might receive. It also covers how to pay safely and what to expect with deposits.

How Do You Calculate My Final Cost?

Local movers usually charge by the hour, and the rate depends on how many people you need and how long the job takes. For example, a two-person team might cost $100 per hour. If the move takes 5 hours, your total labor cost would be $500.

Long-distance moves work differently. These costs often depend on the weight or volume of your items and the distance to your new home. A company will estimate how much your furniture weighs or how much space it takes up to give you a price. Regardless if you’re moving locally or long-distance, always ask if fuel, stairs, or heavy items like pianos add extra fees to the bill.

Is This a Binding Estimate or a Not-to-Exceed Quote?

A binding estimate is a set price. Even if your items weigh more than expected, you pay the amount on the paper. This is great for staying on budget because the price is firm and you know exactly how much you’ll pay. However, if you end up moving fewer items, you’re essentially paying for space and labor you don’t actually need or use.

With a not-to-exceed quote, if the move is lighter or faster than planned, you pay less than the estimate. But if the job is bigger, you never pay more than the original cap. This gives you a “ceiling” price while still allowing for potential savings.

What Payment Types and Deposit Requirements Do You Accept?

Only use safe payment methods to protect your money and create a paper trail. Most legitimate companies offer several ways to pay for their services. Ask the mover which of the following options they accept before you book:

  • Credit and debit cards: These are the safest ways to pay. They offer fraud protection if something goes wrong with your service. Most professional companies accept major cards for both deposits and final payments. While some movers charge a small processing fee for using a card, the peace of mind is worth the extra cost.
  • ACH and bank transfers: These are direct payments from your bank account to the business. They’re also secure and often used for large, long-distance moves. Just keep in mind that these transfers can take a few days to clear.
  • Digital wallets: Some companies take Apple Pay, Venmo, or Zelle. However, be careful if a mover only accepts those payment methods. While these apps are handy for friends, a lack of other options is a major red flag.
  • Cash: Be wary of any company that asks for the full payment in cash before they start. It’s practically impossible to get your money back, even if something goes wrong, if you pay this way. You should only use cash for tipping your moving team to show your appreciation for their hard work.

Most companies ask for a small deposit to hold your date on their calendar and for assurance that you’re a serious customer. This is normal, especially during the busy summer season. A fair deposit is usually a small percentage of the total cost or a flat fee. If a company asks for a very large deposit up front (or even worse, the whole payment), you may want to look elsewhere.


Questions About Coverage, Claims, and Liability

Even with a professional company, accidents can sometimes happen during a move. It’s important to know how your items are protected before the truck arrives. This section explains the difference between basic and full coverage for your belongings. We’ll also show you how to file a claim if something breaks.

What Coverage Options Are Available for Loss or Damage?

Federal law requires movers to offer basic protection at no extra cost. This is called released-value coverage. It pays a set amount based on weight, not the item’s actual value. If you want better protection, you can pay for supplemental valuation coverage. This option ensures you get more money back if expensive items are lost or damaged.

Comparing Moving Coverage Options

Released Value Protection Basic Full Value Protection Supplemental
Cost This is included in your move for free. You don’t pay extra for this level. You must pay an extra premium. The price depends on the total value of your goods.
How It Pays Payouts are strictly based on weight. You usually get 60 cents for every pound. The company is liable for the full replacement value.
Coverage for Expensive Items You don’t need to list every item. Only the total weight of the shipment matters. You often need to list high-value items worth more than $100 per pound.
Best For People moving clothes, books, or old furniture. People moving electronics, art, or nice furniture.

Choosing the right plan depends on what you’re moving. Basic coverage is fine if your furniture is old, heavy, and hard to break. However, if you have a $2,000 TV that weighs 50 pounds, basic coverage will only pay about $30. In that case, paying for full-value protection is a much smarter choice.

How Do You Handle Damage Claims and Disputes?

If you find damage, stay calm and follow the process outlined in your insurance coverage and the moving company’s policies. Ask the mover for their specific claim form. You legally have 9 months to file a claim for moves between states, but sooner is always better. Local moves often have much shorter deadlines, so check your contract. To make sure your claim is successful, you need to gather proof first. Here are the steps to take:

  • Take photos: Snap clear pictures of the damage right away.
  • Keep the evidence: Don’t throw away broken pieces or the box they came in.
  • Write it down: Note any damage on the inventory sheet before the movers leave.

Submit everything in writing, and avoid doing claims only over the phone so you have a clear record. The company will review your photos and notes to decide on a payout based on the coverage you picked.


Questions About Move Logistics and Special Services

There are also questions to ask about your actual moving day. You need to know how many people will show up and how long the job will take. You’ll also need to know about tracking your truck, who to call if plans change, and how to handle special requests like storage or moving heavy items.

How Many Movers Will Be Assigned and How Long Will My Move Take?

Movers carrying sofa from house to moving truck

Much like the size of your moving truck, this depends on how much stuff you have. You can get a general idea of the number of movers you’ll need by consulting a few guides, and having this information on hand really helps your movers.

If possible, you should have your movers come over to take a look at your home. They’ve done enough moves to be able to tell with a quick walk around how many people you’ll need to have on the crew for your moving day.

Can I Track My Shipment and Who Will Be My Point of Contact?

For long trips, you want to know where your stuff is. Ask the company if they use GPS tracking or send text updates. Some modern providers have an online portal where you can watch the truck move in real time. This helps you plan your arrival at the new house.

Also, ask for the name and number of one specific person to manage your move. You don’t want to call a general hotline when you have a problem. Having a direct line to a manager or supervisor saves you time if the truck runs late. You need someone who knows your case and can get answers fast.

Do You Offer Storage Solutions and Handle Specialty Items?

If your new home isn’t ready when you arrive, ask if the mover offers overnight storage or portable containers. These services are helpful if there’s a gap between moving out and moving in, and they’ll save you from renting a separate storage unit.

You should also mention specialty items like pianos, pool tables, or antiques early on. These pieces often require custom crates or extra tools to move safely. Always confirm that the team has the right experience for these heavy or delicate tasks.

What Are Your Cancellation, Rescheduling, and Price-Matching Policies?

Most companies allow you to cancel or change your date if you give them enough notice, soask how many days in advance you need to call to avoid paying a fee.

On HireAHelper’s platform specifically, we offer a price-matching policy that can get you the best deal under certain conditions. If you find the same move (same date and service) with the same provider but for less money, we’ll match the price for you.

What Happens if My Final Move Takes Longer Than Estimated?

For hourly moves, the final bill depends on the actual time worked. If the move takes longer due to heavy traffic or long walkways, your cost might go up. Make sure you understand the hourly rate for any unexpected extra time.

If you have a not-to-exceed quote, you’re better protected. Even if the crew takes longer than they thought, they can’t charge you more than the agreed cap. Always get this price in writing before the work begins.

Can I Change My Move Date After Booking?

A man looks contemplative as he stares at boxes stacked in a room

Most companies are flexible if you change your date at least a week before the move. However, if you wait until the last minute, you might have to pay a rescheduling fee. This fee helps cover the cost of the crew’s lost time.

If you booked through HireAHelper, first check with the moving company to see if they’re free on the new date. Then simply let our team know so we can update your booking. If the original company is busy on that date, you can cancel and find a new team on our marketplace.


Questions To Ask Yourself Before Booking Help

Before you hire anyone, look at your own situation closely. You need to decide how big a truck to rent and how much work you want to do yourself. It’s also important to set a firm budget and check your calendar for the best dates. Finally, think about where the truck will park and if the crew can reach your front door easily.

What Size Truck or Container Will I Need?

Your answer, of course, depends on how much stuff you have. For the average person without a lot of experience moving, figuring this out can seem like a confusing task. Thankfully, there are some helpful guidelines you can follow to get an idea of the truck size you need.

A diagram showing the best moving truck sizes for the size of home you have

However, these are just estimates, and there are some other things to consider besides just the number of bedrooms or square footage. For example, if your home has an attic, a basement, or a large tool shed, you might want to count them as another “half” room, depending on how full they are.

What’s most important is that you now have a rough idea of what you’ll need and can give that information to the movers if they ask.

How Much Help Do I Want Versus Doing It Myself?

Deciding between a DIY move and hiring professionals is a big choice. Think about your physical strength and your schedule before you decide. Here’s how movers can help with different types of moves:

  • Labor-only help: You rent a moving truck or container and handle the transportation yourself. The moving crew just loads and unloads your belongings for you. This is a great budget-friendly choice, especially if you don’t mind a container in your driveway or having to drive a big vehicle.
  • Full-service move: This option is for people who want a hands-off experience. The company brings the truck, loads it, drives it, and unloads it at your new place. They handle everything from start to finish. This is the easiest way to move, but it costs much more than just hiring labor.

Labor-only services save you a lot of money because you’re not paying for a large moving truck. However, full-service moves save you the most time and effort. Pick the one that fits your budget and your energy levels best.

What Is My Budget and Timing Flexibility?

Before you start looking at companies, decide on a firm number you can afford to spend. Moving costs can add up fast with supplies, gas, and service fees. Having a clear budget helps you narrow down your choices on our marketplace. You can also get an estimate quickly with our moving cost calculator.

If you can be flexible with your dates, you might save even more. Prices rise with demand, and most people move on weekends or at the end of the month. If you can move on a weekday in the middle of the month, your costs will be lower. Also, try to avoid the summer rush to keep your expenses as low as possible.

How Close Can the Vehicle Get to My Door?

Walk your property and look at the path from your door to the street. If a large truck can’t park close by, the movers will have to carry items a long distance. This is called a “long carry”, and some companies charge a fee for this extra work. You should also check for low-hanging trees or narrow driveways that might block a big moving van.

 

“…[A]sk for the name and number of one specific person to manage your move…Having a direct line to a manager or supervisor saves you time if the truck runs late.”

 

In busy cities, you might need a parking permit to keep a spot open for the truck. Getting a permit ahead of time will prevent costly tickets. Also, if you live in an apartment, check the building rules for moving hours. Keep all these details in mind to help your movers work faster and more efficiently.


Preparing for a Smooth Moving Day

Getting the right answers early makes the actual move feel much more manageable. Planning your move with clear information about pricing, insurance, and timing means you can focus on your new home instead of worrying about hidden fees. Be sure to take the time to vet your moving team with these questions in mind to stay on track and on budget.

Our marketplace is designed to make this process simple and transparent. You can browse local movers, read real customer reviews, and see clear pricing all in one place. Whether you need a full crew or just a few hours of help with heavy lifting, we can help you find the right fit. Once you have your answers ready, you can book with confidence and look forward to a successful moving day.

Can a Moving Company Keep Your Stuff?

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No, moving companies can’t keep your stuff without a valid reason. However, scam movers have become more prevalent, and they may withhold your belongings in an attempt to extort more money from you. It’s typically a more common issue for interstate moves, but it could happen locally as well.

Unless you skip the agreed-upon bill or miss the delivery window, moving companies have to give you back your belongings. If either of those apply, contact the company first to resolve the issue — you may need to pay a legitimate balance or arrange a new delivery. Local regulations and your bill of lading (BOL) outline the return process.

With that said, it’s good to know what to do if bad movers steal your stuff. We’ve broken down everything you need to know, including legitimate and illegitimate reasons movers withhold items and how to proceed in either case.


Common Reasons Movers Might Hold Items

The Federal Motor Carrier Safety Administration (FMCSA) regulates reasonable timelines for interstate deliveries. According to the FMCSA, movers are required to transport goods in a timely manner. They must notify you of any delays beyond the agreed-upon delivery date detailed in your BOL. So if your movers don’t arrive on time, there should be a clear explanation, and if there isn’t, that’s a red flag.

You Haven’t Paid in Full Yet

A customer pays movers with a phone app

If you haven’t paid in full yet, movers can hold your stuff temporarily. They’ll put it in storage and charge you for the extra costs until you pay. Typically, details about retaining possession of your items are outlined in the Bill of Lading (BOL). The BOL defines all terms and agreements between you and your carrier, and it also outlines whether you have a binding or non-binding estimate.

Binding estimates mean your agreed-upon quote is exactly what you pay. Prices only change if you add extra items or services. A non-binding estimate gives you a ballpark price, but the final bill will likely vary. If the final bill is over 110% of the non-binding estimate, your mover must accept payment of 110% of the estimate upfront. The remaining charges can be deferred for 30 days.

Delivery Delays

Sometimes, delays happen. Severe weather, natural disasters, and equipment breakdowns can stretch out the delivery timeline. This is more likely during a long-distance or cross-country move. However, companies still must make efforts to deliver in a timely manner, and should try their best to communicate any delays.

If you want to learn more about delivery windows and how long moving companies have to get your belongings to you, read our blog How Long Does a Moving Company Have to Deliver?

You Missed the Delivery Window

If you’re not present to accept your delivery during the agreed-upon time, your moving company may place your shipment in storage. In this case, you’ll incur extra storage fees that you must pay before they release your items to you.

 

“According to the FMCSA, movers are required to transport goods in a timely manner. They must notify you of any delays beyond the agreed-upon delivery date detailed in your BOL.”

 

This is why it’s important to know your delivery window so you can make plans to be there to accept your belongings on time. However, emergencies and other life issues crop up, so if you miss the arrival of your things, communicate with your moving company about getting your stuff back as soon as possible.

Also, to avoid surprises, it’s smart to double-check your inventory list (if you created one) so you know exactly what’s being stored and can confirm everything arrives when it’s finally delivered.

You Were Scammed

A woman sits on the floor of a room that's empty except for a small stack of boxes next to her

Some scammers might disguise themselves as moving companies. They may move your belongings from Point A to Point B, but then they refuse to surrender your items until you pay more than the price you initially agreed to. In other words, they’re holding your stuff hostage.

Look out for scam movers by carefully vetting any companies you consider booking. Red flags include:

  • Requiring a large upfront deposit
  • Not providing a written contract or estimate
  • Not showing a certificate of insurance or licensing
  • Negative reviews or no reviews
  • Low estimates that get inflated with hidden fees
  • Demanding payment in cash
  • Not having a physical address or office
  • Arriving in a rental truck instead of a company-owned vehicle
  • Pressuring you to sign new contracts or changing payment terms after loading your belongings

What to Do if a Moving Company Won’t Release Your Belongings

A woman sits at a table with an upset expression. A laptop and several papers are spread across the table and she's on the phone

If a moving company isn’t releasing your belongings, first determine if they can’t or won’t. A weather-related or otherwise reasonable delay may require some patience, and should be something the movers bring up proactively. However, if movers are holding your stuff hostage, take these steps:

  1. Document all communication: Start documenting every time you communicate with the company. Note when they make demands for payment.
  2. Contact the moving company: Ask the moving company why they’re holding onto your belongings. If you booked your move through HireAHelper, contact us directly. We use a trusted network of movers and can help settle any disputes.
  3. Review your contract: Contracts from reputable moving companies should include details about disputes and how to handle them. Review your contract to see if anything applies to your situation.
  4. Report the company to the Better Business Bureau (BBB): If you still can’t get your items released after satisfying your end of the contract, contact the Better Business Bureau. You may get some assistance resolving the dispute through it.
  5. Contact local authorities: If you have concerns that you’ve fallen for a scam, contact your local police non-emergency line. Also, contact the governing body for movers in your area, which may be the local Department of Transportation or another agency.
  6. Contact a transportation lawyer: If necessary, reach out to local lawyers with experience in the field. They often offer free or low-cost consultations in which they can inform you of your rights and determine whether you have a case.
  7. Explore legal action or mediation: In some cases, you may need to seek legal action against the moving company. This should be a last resort, as it can take months or years to settle the case.

If your move crosses state lines, disputes become more complicated. However, you can then involve federal agencies. File a report with the FMCSA against the moving company. This escalates the severity of the situation, and the moving company may face penalties.

 

“Typically, details about retaining possession of your items are outlined in the Bill of Lading (BOL). The BOL defines all terms and agreements between you and your carrier, and it also outlines whether you have a binding or non-binding estimate.”

 

You can also file a claim for lost or damaged goods, especially if you have moving insurance. Contact the insurance provider and involve them in the situation. You might not get your items back, but you should receive reimbursement for them.


Protecting Your Belongings

It takes a lot of trust to hand over most or all of your possessions to a moving company. With a few precautions, you can minimize your risk of a hostage load situation.

  • Avoid putting highly valuable items into a moving truck unless absolutely necessary
  • Pay for extra moving insurance so you have a way to be compensated if the movers damage, lose, or steal your belongings
  • Choose professional movers with a trustworthy reputation
  • Choose cross-state movers or brokers registered with the FMCSA
  • Read all contracts and the BOL carefully before signing and handing over your belongings
  • Book your movers through a trusted platform like HireAHelper

2022 Study: The Best Side Hustle Nobody’s Talking About Is Starting a Local Moving Labor Company

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Key Findings:

  • Moving companies tend to earn between $75-128/hr. or between $206-352 per move
  • Based on HireAHelper data from 2022 so far, average mover earnings are $110/hr.
  • Seattle is potentially the most lucrative place to become a mover, with hourly earnings as high as $137/hr.
  • Movers in Maine and Iowa make an estimated $132/hr. — the highest rate in the country
  • Sherman-Dennison, TX has the biggest gap in the moving services market, with 608 moves per moving company registered in the metro area

As inflation continues to rise, many Americans are beginning to notice the prices of consumer goods are drifting out of reach. This is likely why, according to a recent study, nearly half (44%) of Americans are turning to side hustles to make ends meet.

moversAnd while the internet is awash with articles listing all kinds of side hustles to consider, there is one lucrative side gig few are talking about: starting a local moving company (or joining one).

Despite some real estate markets cooling off, the demand for moving services is high. Homes are still selling fast, and as rents climb higher, many are moving out of their homes to find cheaper accommodations or to live with family.

While starting a full-scale moving company with a fleet of trucks, drivers, and movers is an undertaking too big for a side hustle, starting a moving labor company is actually relatively simple.

All you need is a business license and some start-up costs. Ultimately, if you are comfortable with lifting heavy items and have time to spare, you could realistically start a moving labor business and earn upwards of $100/hr. by helping people move.

And the data shows that people who are currently doing it are doing quite well.


Moving Labor Companies: How Are They Defined and How Do They Work?

We often think of movers as folks that drive up in a truck, load up all your earthly belongings and deliver them to your new home. In the “biz”, these are known as “full-service movers”. And they tend to be more expensive.

This is why in reality, the overwhelming majority of moving companies that exist are what we call “labor-only” movers.

 

“…even if you charged at the lower end…at $250 per move, or roughly $90-100 per hour, you only need to pick up four moves to make $1,000. Not bad for a weekend, huh?”

 

Labor-only

The difference is that a moving labor company is a company that helps people with loading, unloading, and, sometimes, packing up people’s possessions — no driving. The average person often books their truck or container separately, as this is far cheaper.

Here are a few reasons local moving labor works as a side hustle:

  • In most states, you don’t need a special mover’s license
  • There are minimal start-up costs, as you don’t need to purchase a moving truck
  • Demand for moving services is highest on a weekend, meaning you can do it alongside your work or studies
  • Moving costs (read: mover earnings) in 2022 are the highest they’ve ever been in U.S. history

Where Do Local Movers Find Customers?

Of course, it’s not quite as simple as registering as a moving labor company and watching business come flying through the door.

Here are the typical places movers tend to use to attract customers.

craigslist movers
Craigslist

Craigslist

+ The most famous classified ads website, this is a typical starting point for moving labor hopefuls, with millions of people checking the website every day.

Costs money to post ads in the moving section as a provider.

Customers can also be flakey, often looking for bargain-basement pricing, and often end up being very hard to service.

yelp movers
Yelp

Yelp

+ Popular with people looking for local businesses, it’s a free place to get attention/find customers. Business owner tools allow you to upload logo/team photos of you and your crew to boost credibility.

No actual online booking, you just accrue lots of “leads”. You’ll have to field lots and lots of messages, emails and phone calls from people looking for a price.

Low rates of converting mean most of this work will not turn into orders.

HireAHelper

hireahelper sign up
HireAHelper sign-up page

+ Completely free to list, no membership fees or cancellation fees.
+ Your very own landing page you can show to potential customers where you can easily display and edit your own rates/availability so people won’t call you to ask.
+ Insurance and 7-day-a-week customer service for both you and your customers.

Insurance and customer service operate on a fee that is charged per order booked through the platform, which is how they pay for all of the above.

Your own website

+ Full control over how you present your new brand and services.
+ Direct booking puts every dollar right in your pocket.

You need to create, design, and maintain the website.
You’re responsible for all the customer service, marketing, and insurance.
Cost of purchasing a domain, fees for website hosting.

Needless to say, you can also create a page for your moving labor company on Facebook and Instagram, or even list it on your local Yellow/White Pages. Oftentimes, a mixture of approaches is useful at the start, before you figure out which one works best for your moving side hustle.

How Much Can You Earn as a Mover?

movers

Let’s face it, if you already have a job or other commitments, you’re probably not going to launch into moving as a full-time pursuit.

The good thing about moving as a side job is that nearly one in three (30%) moves takes place either on Saturday or Sunday. In other words, if you’re looking to casually work as a mover over the weekend, you’re in luck, because that’s when the demand is highest.

To calculate a ballpark number of how much local movers earn, we’re going to make the following assumptions:

  • You only work on weekends
  • You don’t work more than eight hours a day
  • You have a partner with whom you work as a two-person team and split earnings 50-50

With that said, the average take-home an individual moving job earned on HireAHelper in 2022 was $110 per hour (after fees).

That rate is based on the service of two movers loading and unloading a customer’s belongings (meaning, not counting potential tips, one mover will typically get about half of that, or $55 per hour.)

“The data show that 6 of the 20 metros where the demand for moving services most outmatches the current supply exists in Texas, especially in Sherman-Dennison, TX, where the ratio of moves to moving companies is roughly 600 to 1!”

 

Similarly, Yelp reported a local move quote average of $128. Forbes suggests local movers charge between $25 to $50 per mover, per hour, while ConsumerAffairs estimates the average cost for a local move is $80 to $100 per hour for a team of two movers.

The following graph shows how much you could be earning as a two-person team, using the reported average duration of a move of two hours and 45 minutes.

Please note that the above figures are indicative only. As a newly registered moving company, you probably won’t be able to charge high rates straight away. Moves also come in all shapes and sizes, affecting how much you could charge for them. This is just an average.

That said, even if you charged at the lower end of that scale at $250 per move, or roughly $90-100 per hour, you only need to pick up four moves to make $1,000. Not bad for a weekend, huh?

Cities & States Where Movers Earn the Most Money

moving company city

Your earning potential, among other things, will depend on where you are in the country.

According to a recent estimate of moving costs, people pay the most for their moves in San Jose ($520) and Seattle ($495). But that’s just a broad snapshot. Let’s break it down more to see how services translate into mover earnings, and where it may actually be most lucrative to start a moving labor company.

Cities

Using data on moves booked through HireAHelper.com, taking into account commission rates and the typical duration of a move throughout different cities, here are the top 10 cities where movers make the most money per hour.

Looking at the data through this lens, Seattle grabs the top spot with an estimated $136/hr. net earnings. In cities like Columbus, OH ($126/hr.), San Francisco ($125/hr.), and Oakland, CA ($125/hr.) the earnings are all around the $125/hr. Mark.

States

Moving on to states’ potential mover earnings, we find Maine ($132/hr.) and Iowa ($132/hr.) with the joint highest earnings, with Utah and Washington closely behind ($129/hr.).

Going down the list, Arkansas is next with $128/hr. in potential net earnings. This highlights that moving is a universal need, and that small states can compete against states with big cities like San Jose or San Francisco, where the cost of living is highly expensive (and therefore potentially more lucrative). The average earnings for movers in California are comparatively middling in the take-home department, averaging around $110/hr. per move.

Check out the chart below to see what mover earnings are like in your state.

This section is based on data from moves booked through HireAHelper and their partner sites. Earning figures represent average estimates; actual earnings may vary.

 

Supply and Demand: Cities and States With the Greatest Need for New Moving Companies

movers

High earnings are great to aim for, but it’s worth bearing in mind that crowded markets where earnings are high are often hard to compete in — especially for a brand new company.

Like with any kind of business, the supply and demand (and thus the price people are willing to pay for moving services) vary by location. If you’re just starting out as a moving company, ideally you’d like to start where there’s a gap in the market.

Cities

Based on our analysis of moving company data and the number of moves in America’s biggest metropolitan areas, here are 20 metros where the gap between potential demand for moving services and their supply is the biggest.

The data show that 6 of the 20 metros where the demand for moving services most outmatches the current supply exists in Texas, especially in Sherman-Dennison, TX, where the ratio of moves to moving companies is roughly 600 to 1!

Among larger metros with favorable demand-to-supply ratios are the Phoenix-Mesa-Scottsdale, AZ area (393 moves per moving company), the Houston-Baytown-Sugar Land, TX area (276), and the Dallas-Fort Worth-Arlington, TX area (255).

States

At the state level, the opportunity is greatest in Arizona and Missouri, where there are more than 200 moves per moving company. Kansas (188), Washington (187) and Texas (186) round off the top five.

To see what the supply and demand for moving services look like in your state, check the graph below:

Convinced? Here’s How You Can Get Started

If you think you have what it takes to safely move some couches, luckily, you don’t have to go in blind.

If you really wanna get the ball moving, here’s a moving business guide for starting and running your own local moving company. It has information on how to register a business, set prices for your services, where to find customers, which tools you need to buy for the job, and way more.

Want a license to drive on the job too? Here’s a guide for starting a fully-fledged moving company, detailing the necessary steps for starting a moving business with links to the proper business licensing authorities in each state.


Sources and Methodology

General mover earnings were estimates were compiled using indicative rates from HireAHelper, Yelp, Forbes, and Consumer Affairs.
Mover earnings by state and city were calculated based solely on data from moves booked and completed through the HireAHelper platform and their partner sites. Earnings figures are indicative of the amount earned minus fees.
The number of moving companies was calculated using the U.S. Census Bureau’s American Business Survey (count of companies listed under “Transportation”) and Yelp (number of companies listed as “movers”).
The number of moves was taken from U.S. Census Bureau’s Current Population Survey, as available through the Integrated Public Use Microdata Series.
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