A Guide to Moving Your Small Business Into a Bigger Space

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Upgrading your workspace means your small business is growing, and that’s an amazing accomplishment. Whether you need more room for your team, extra space for inventory, or a better location for customers, moving your business to a new location is a big step forward.

The process can feel overwhelming, but it doesn’t have to be. This guide walks you through everything, from creating a budget and choosing the right space to preparing your employees and minimizing disruption during the move.

We’ve also created a printable Office and Business Location Move Checklist to keep you on track. Click the link to download and check off each step along the way.


Signs It’s Time to Upgrade Your Business to a New Location

Before you start randomly searching for “commercial spaces near me,” take time to plan not just where you’re moving, but why. Understanding your reasons will help you choose a location that actually works for your business. Common signs include:

  • Crowding: If employees are constantly in each other’s way, your space may be affecting morale, productivity, and safety.
  • Lack of storage: Limited room for inventory or supplies often signals it’s time to scale up.
  • Inadequate facilities: Too few desks, restrooms, or break areas means your setup may no longer meet your team’s needs.
  • Customer inconvenience: Long wait times frustrate customers and can cost you sales. A 2024 consumer survey found that nearly 70% of consumers associate waiting in line with negative emotions.If you don’t have enough room to serve all of them efficiently, that may be a sign you need to expand your space.
  • Limited parking or accessibility: If customers or staff can’t easily access your location, they may stop coming. Inaccessible locations can hurt foot traffic and limit your growth.
  • Lease renewal vs. relocation: When rent hikes or new terms at renewal don’t align with your growth plans, relocating may offer better long-term value.
  • Lack of visibility or professionalism: Outdated or hard-to-find spaces could be holding your business back. A more visible, modern space can boost foot traffic and reflect your brand more accurately.

If one or more of these issues feel familiar to you, it’s time to explore a move. Your reasons will guide what to look for in your next location.

Evaluate Your Business’s Growth Potential

Don’t wait until your space no longer works. Planning ahead gives you time to find and renovate without disrupting operations.

 

“Don’t forget to order new letterheads, envelopes, return labels, and business cards in advance so they’re ready to use post-move.”

 

Forecast staffing or sales growth over the next few years, and if your location can’t support that growth, it’s time to look ahead. You can also explore HireAHelper’s corporate relocation services for additional advice.


1. Create a Budget and Financial Plan

Before you start looking for a new space, it’s important to understand all the potential costs involved in relocating. A detailed budget can help you stay on track and avoid unwelcome surprises.

  • Leasing or purchasing the new space: Moving to a bigger space means your rent will likely increase. Don’t forget to factor in utilities and services, which may also be higher, and account for transfer fees.
  • Moving expenses: These include charges from moving companies, packing supplies (boxes, tape, wrapping materials), insurance, and any short-term storage needs.
  • Renovations: Plan for construction materials, labor, new furniture, and upgrades such as shelving, signage, or energy-efficient fixtures based on your layout needs.
  • Licenses and permits: You may need to update your licenses and permits or apply for new ones when relocating your business. This can come with administrative fees.
  • Hiring experts: Contractors, designers, and legal experts all play a role in getting your space ready. Include those service fees in your projections.
  • Potential loss of revenue: If the move temporarily disrupts operations, calculate how much income could be lost and whether remote work or a co-working setup could offset it.
  • Build a financial buffer: Unplanned expenses are common during a relocation. Set aside enough working capital to cover at least 60 to 90 days of operating costs in case of delays or disruptions.

Explore Your Options for Securing Financing or Grants

Covering relocation costs out-of-pocket can quickly drain your cash flow. Thankfully, several funding options are available to support your move and expansion.

  • US Small Business Administration (SBA): These loans typically can’t be used for rent or direct moving costs, but they may apply to equipment, furniture, or space improvements.
  • Business expansion loans: Many lenders offer business expansion loans that you can use toopen a new business location.
  • Business line of credit: A credit line can give you access to short-term funds for immediate needs during the move.
  • Business grant: Many private companies and government agencies offer grants that don’t need to be repaid. Start by checking your state’s Department of Commerce for available programs.

While these funding opportunities might not cover the entirety of your move and expansion, exploring these options can help protect your cash reserves while supporting your growth.


2. Choose the Right Location

You might feel like you don’t know where to start when it comes to choosing a new location, but keep in mind that no one knows your business better than you. Take things one step at a time, consider what you know to be best for your company, and you’ll surely be able to pick the right spot.

  • Zoning: Contact your local zoning office to see what types of business activities are permitted in the neighborhoods and buildings you’re exploring. Make sure you’re allowed to operate in the new space according to local zoning laws before signing the lease.
  • Proximity to customers and target market: There’s always a risk of losing some customers when your business moves, but you don’t want to lose them all! Make sure your new location is near where your target customers spend their time.
  • Proximity to suppliers: Your suppliers help keep your business running smoothly. Look for locations where you can keep working with all or most of them.
  • Accessibility: Consider parking and public transportation options for employees, suppliers, and customers to ensure they can easily access your location. For example, you’ll need ample parking if you own a restaurant. Being in an area with good foot traffic is also important.
  • Square footage: Upgrading your space typically means you’re looking for a place that has more square footage than your current location. It should also have enough storage space to meet your needs.

A good way to decrease the stress of searching is to hire a real estate agent. They can help you find a space that checks all the boxes and review the options for a commercial lease.


3. Plan the Layout and Design

A new space is your chance to create a layout that supports both team productivity and customer experience. It’s a fantastic opportunity to really see a vision for your business come to life, so make sure you plan your design with purpose and flexibility.

Workspace

You should always design with future growth in mind. Think about how your team works today and how it might evolve. Ask employees what they like and what gets in their way, and use their feedback to shape a better layout. Also, make sure there’s a dedicated break area where your team can relax during downtime.

Customer-facing areas

If your business interacts directly with customers, plan for reception desks, seating, and showrooms that are warm, well-lit, and easy to navigate. Add sufficient storage to reduce clutter and make the space more functional for both customers and staff.

Plan your layout

Measure existing furniture to see what fits in the new space. Use a simple virtual staging tool like Planner 5D or SmartDraw’s Office Layout Planner to test different layouts before committing to purchases.

Also, consider electrical needs. Map out where equipment and outlets should go so your contractor can plan accordingly. Poor cable management isn’t just messy — it can also create tripping hazards!

Hire professionals

If you’re feeling in over your head with designing your space, contractors and interior designers can help you turn your plans into reality. They may also assist with building permits and coordinate vendors. Make sure that before you hire anyone, you review portfolios, check references, and clarify their process and fees.


4. Comply With Legal and Regulatory Business Laws

Moving your business means more than packing boxes. You’ll also need to stay compliant with all local, state, and federal regulations.

Start by reviewing your current licenses, permits, and registrations. Make a checklist of what needs to be updated or reapplied for in your new location. This may include your zoning license, seller’s permit, or employer registration. If you’re relocating to a different state, check whether your LLC can be transferred or if you’ll need to register a new one.

Zoning and building permits are tied to the physical location of your business. Contact your local zoning board and building department to confirm what’s required. If you’re working with a contractor, they may be able to assist with permit applications.

Also, contact your business insurance provider to update your coverage or confirm whether a new policy is needed at the new address.

Then, notify relevant agencies of your move:

  • IRS: File Form 8822-B
  • State departments: Visit the websites for your Secretary of State and your state’s revenue and labor departments
  • City or county agencies: Reach out to any local office that issued licenses or permits

Missing a legal requirement can lead to fines or delays. Generally, you should consult an attorney to help stay compliant and avoid surprises during the move.


5. Get Your Employees Ready To Move

Relocating your business can cause uncertainty for your team, which is why early and frequent communication is essential. Don’t wait until everything is finalized to let employees know what’s coming. The sooner they’re looped in, the more time they’ll have to ask questions, offer feedback, and prepare.

Once the move is confirmed, explain the timeline, key milestones, and how the change might affect daily operations. Encourage employees to ask questions such as:

  • What does the parking situation or nearby public transportation look like?
  • How will the new space affect the way we work?
  • What will the procedure for the actual move be, and do we have to participate?
  • Will there be any downtime when the business is closed? If so, will we be paid?

If you don’t have answers right away, acknowledge their concerns and follow up as soon as you can.

You should also invite team feedback during the planning stages. Employees often have insights that can help shape the layout, workflow, or transition that might not be immediately obvious to you.

Office and Business Location Move Checklist

To help you keep track of everything that comes with moving your business, we’ve created a printable checklist that outlines each step. Download the PDF and use it to stay organized, delegate tasks, and reduce stress for your whole team.

An image of an office and business location move checklist.


6. Make a Moving Plan

A successful business move begins with a clear, detailed plan. Start organizing at least 3-6 months in advance to allow time for scheduling, communication, and minimizing disruption.

Start by building a comprehensive checklist divided into phases: pre-move tasks, moving day logistics, and post-move setup. Include an emergency contingency plan to handle disruptions like bad weather or contractor delays.

Notifying your landlord early is essential. Review your lease to understand your notice obligations, exit requirements, and any conditions around repairs or space turnover.

Assign roles early. A move coordinator can lead planning and serve as the point person for vendors and internal updates. Have someone inventory equipment and decide what to keep, replace, or donate.

Here are some key items to include in your plan:

  • Packing: Box up items securely to prevent damage during transport. Label boxes with the room or area they belong to which making unpacking easier.
  • Backup data: Back up all important data to a hard drive or cloud backup system.
  • Moving day specifics: Arrange elevator access, loading zones, and any required permissions.
  • Utilities and services: Set up your business phone, internet, and security system at both locations to avoid downtime.
  • Moving out: Check that nothing is left behind. Return all keys or access cards to the landlord.

Minimize Business Disruption

Even during a move, your goal should be to keep operations running as smoothly as possible. With how much disruption a move causes, that may not seem feasible at all, but you can definitely manage it. Here’s how:

  • Schedule around operations. Move on weekends or low-traffic days. If possible, stagger the move to stay partially open. Remote work may help avoid full shutdowns.
  • Communicate early and often. Let customers, vendors, and partners know your moving date and any potential service delays. Share updates via email, your website, and social channels.
  • Submit a mail forwarding request. This ensures important deliveries or invoices aren’t missed during the transition.
  • Update your business address everywhere. That includes your website, Google Business Profile, social media accounts, and any online listings.
  • Revise official records. Update your address on business licenses, permits, and insurance policies to avoid compliance issues.
  • Verify new requirements. If moving to a new city or state, check for any additional local registrations, tax IDs, or industry-specific rules.

Planning ahead reduces disruption, protects revenue, and helps maintain strong relationships with customers and suppliers.

Consider Hiring Professional Movers

Professional movers have the expertise and equipment to move your items safely and efficiently. Reserve an appointment with them at least a couple of weeks (if not more) before moving day.


7. Leverage Technology for a Smooth Move

Technology can simplify every stage of your move — from task management to inventory tracking and communication. Here are the options, and how to use them all effectively:

Implement Management Software

Start by implementing project management tools like Asana, Monday.com, or ClickUp. These platforms help you assign moving tasks, set deadlines, and keep the entire team aligned. Visibility into what’s been done (and what hasn’t) prevents last-minute surprises.

For inventory, tools like Zoho and Square can help track what you’re moving, what needs replacing, and where everything will go in your new space.

Audit Current Technology and Equipment

A business move is also the perfect time to evaluate your current tech setup. Is your equipment outdated? Are your tools scalable? Upgrading now can save time and headaches later.

Cloud-based software and smart technologies offer a range of benefits that can boost your business even after the move is complete.

  • Document management software: It allows employees to securely access important files from anywhere — especially useful if some team members are remote during the transition.
  • Cloud-based platforms: These reduce the need for on-site servers and lower maintenance costs, while improving flexibility and long-term scalability.
  • Two-factor authentication: It adds a simple but effective layer of protection for sensitive business data.

8. Update Suppliers, Customers, and Marketing Materials

With so much to manage, it’s easy to forget about updating your business address everywhere it appears online. Assign this task to a team member as a Day 1 priority in your new space.

Start with your most visible platforms:

Don’t forget to order new letterheads, envelopes, return labels, and business cards in advance so they’re ready to use post-move. If you have a lobby or external signage, make sure your new address is prominently displayed.

 

“Contact your local zoning board and building department to confirm what’s required. If you’re working with a contractor, they may be able to assist with permit applications.”

 

Let customers and partners know about the move with clear communication. Send a brief email announcement, post reminders on social media, and update signage at your old location with directions or timing for the move.

Sign Up for Mail Forwarding

Have the United States Postal Service forward your mail to the new address until your information is updated everywhere. You may still receive mail at your old address for a while.


Pat Yourself on the Back

Moving a business takes planning, flexibility, and a lot of effort, and reaching this milestone reflects that all your hard work has paid off. Whether you’re expanding your team, improving customer experience, or setting the stage for what’s next, this move marks a major step forward. Take a moment to recognize your progress, pat yourself on the back, and thank your employees for helping make it happen.

How to Change Your Address Everywhere Before You Move

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Whether you’re moving down the hall or across the country, using a change of address checklist to notify people of your whereabouts ensures important things like checks, statements, and notices don’t go missing.

There are so many people, companies, and institutions that need our addresses that it can be difficult to keep track of them all, so we’ve created a comprehensive list of where to change your address when you move. There are links to make things easier and highlighted organizations to prioritize. You’ll even find a printable change of address checklist, so you can keep track of updates you have left to do. By organizing your move efficiently, everything from bills to birthday cards will seamlessly follow you to your new digs.


When Do I Need to Change My Address?

Start letting businesses know about your relocation around 4 weeks before you move — it’s one of the key tasks on your moving checklist. Some places need to know sooner than others, especially when it comes to financial or legal reasons:

  • Homeowners/Renters insurance policy: Whether you rent or own, let your insurance provider know of your new address and moving date. They can adjust your policy for your next residence and ensure seamless coverage.
  • Utilities and internet: Make sure you have heat, hot water, and internet at your new location on moving day. Close your old accounts so you’re no longer responsible for bills at your former address.
  • U.S. Postal Service: Arrange for the USPS to forward your mail so nothing falls through the cracks during your transition.

The Ultimate Checklist of Where to Change Your Address

Our downloadable checklist covers all the places you need to change your address and guides you through the process. Here are the steps to take:

  1. Download and print the list.
  2. Write down your new address and the date of your move for quick reference.
  3. Start contacting businesses and have account numbers handy.
  4. Work your way through the list, crossing off items as you go.
  5. Tailor the list by adding organizations or businesses unique to your situation.
  6. Rest easy knowing your mail will arrive where it should.

Mail Forwarding

USPS

At least 2 weeks before you move, submit a change of address form with USPS to reroute your mail. Most mail is forwarded for free, but there may be a fee for parcels like Media Mail. Standard mail forwarding lasts for one year and can be extended up to 18 months.

Government Agencies

Department of Motor Vehicles (DMV)

DMV building exterior, where people update their driver’s license and vehicle registration address after moving.

Most states require you to update your address with your local DMV within a certain period of time after moving. Change your address on your driver’s license and vehicle registrations. You can do these updates online or book an in-person appointment.

Alabama https://www.revenue.alabama.gov/division/motor-vehicle/
Alaska https://doa.alaska.gov/dmv/
Arizona https://azdot.gov/motor-vehicle-services
Arkansas https://www.dfa.arkansas.gov/motor-vehicle
California https://www.dmv.ca.gov/portal/
Colorado https://dmv.colorado.gov/
Connecticut https://portal.ct.gov/DMV
Delaware https://www.dmv.de.gov/
District of Columbia https://dmv.dc.gov/
Florida https://www.flhsmv.gov/
Georgia https://dds.georgia.gov/
Hawaii https://hidot.hawaii.gov/
Idaho https://itd.idaho.gov/itddmv/
Illinois https://www.ilsos.gov/departments/vehicles/home.html
Indiana https://www.in.gov/bmv/
Iowa https://iowadot.gov/#services
Kansas https://www.ksrevenue.gov/dovindex.html
Kentucky https://drive.ky.gov/Pages/default.aspx
Louisiana https://www.expresslane.org/
Maine https://www.maine.gov/sos/bmv/
Maryland https://mva.maryland.gov/Pages/default.aspx
Massachusetts https://www.mass.gov/orgs/massachusetts-registry-of-motor-vehicles
Michigan https://www.michigan.gov/sos
Minnesota https://onlineservices.dps.mn.gov/EServices/_/
Mississippi https://www.mmvc.ms.gov/
Missouri https://dor.mo.gov/motor-vehicle/
Montana https://dojmt.gov/driving/
Nebraska https://dmv.nebraska.gov/
Nevada https://dmv.nv.gov/
New Hampshire https://www.dmv.nh.gov/
New Jersey https://www.state.nj.us/mvc/index.html
New Mexico https://www.mvd.newmexico.gov/
New York https://dmv.ny.gov/
North Carolina https://www.ncdot.gov/dmv/Pages/default.aspx
North Dakota https://www.dot.nd.gov/divisions/mv/vehicle.htm
Ohio https://www.bmv.ohio.gov/
Oklahoma https://oklahoma.gov/dps.html
Oregon https://www.oregon.gov/odot/DMV/Pages/index.aspx
Pennsylvania https://www.dmv.pa.gov/Pages/default.aspx/home/index.shtml
Rhode Island https://dmv.ri.gov/
South Carolina https://www.scdmvonline.com/
South Dakota https://dor.sd.gov/individuals/motor-vehicle/
Tennessee https://www.tn.gov/content/tn/driver-services.html
Texas https://www.txdmv.gov/
Utah https://dmv.utah.gov/
Vermont https://dmv.vermont.gov/
Virginia https://www.dmv.virginia.gov/#/
Washington https://www.dol.wa.gov/
West Virginia https://transportation.wv.gov/dmv/Pages/default.aspx
Wisconsin https://wisconsindot.gov/Pages/online-srvcs/external/dmv.aspx
Wyoming https://www.dot.state.wy.us/driverservices
(info above from usa.gov)

Internal Revenue Service (IRS)

While you can notify the IRS of your new address when you submit your tax return, it’s best to update your account as soon as possible so you don’t miss refunds, notices, and important documents. You can do this in person, by phone, by letter, and by submitting Form 8822.

Social Security Administration (SSA)

If you receive retirement, disability, Medicare, and other benefits, update your contact information with the SSA. Even if your benefits are direct deposited, the government needs your correct mailing address on file.

Veteran Affairs (VA)

Whether you’re a veteran, service member, or family member, log into your VA account online to change your contact information. This ensures correspondence related to benefits, medical care, and loans gets to you promptly.

TSA PreCheck and Trusted Traveler Programs

Traveler going through TSA security checkpoint, updating address for TSA PreCheck and Trusted Traveler programs.

The government needs your current address for identification verification if you have travel privileges through TSA PreCheck and Trusted Traveler.

U.S. Citizenship and Immigration Services (USCIS)

Update your address in your USCIS account to receive documents related to green cards, work permits, citizenship, and other immigration benefits. Depending on your status, you may be required to notify USCIS within 10 days of moving.

Voter registration

In some states, the DMV can update your voter registration when you change your driver’s license information. Otherwise, the National Association of Secretaries of State can connect you to your state election office.

Work and School

Employers

Your boss needs a heads-up about your new address for tax and payroll forms. Some employers also base salary and benefits on location. Contact your HR department as soon as you’re able so they can get the process started for you.

Educational institutions

Don’t miss tuition bills, financial aid notices, transcripts, report cards, and certificates. Whether you’re studying full-time or part-time, or your kids are in school, each institution needs your current address to send important documents.

 

“…You must update your address with every organization separately. USPS only reroutes mail sent to your old address. It doesn’t make address changes for you.”

 

Keep in mind that your change of address might come with a change in school district, so be sure to keep track of all the paperwork involved in that as well.

Household Utilities and Services

Electricity, water, and gas

If you’re still within the same service area, you can transfer utility accounts to your new address. Otherwise, close your accounts and arrange for services to begin at your new address. There are sites that use your zip code to tell you what utilities are available near you.

Voice, internet, and cable

Many cable, phone, and internet providers have processes to help you change your address on your account and transfer service. Below are links to a few of the larger providers.

Miscellaneous utilities

Depending on where you live, you might be billed separately for sewer, recycling, or trash. Don’t forget to change your address with these companies and cancel service if you’re moving to an area where they don’t operate.

Financial & Legal

Banks

Even if you bank online or receive e-statements, certain communications (or checks!) may be sent by snail mail. Make a list of, and follow up with, institutions where you have:

  • Checking and savings accounts
  • Safety deposit boxes
  • Investment portfolios
  • Lines of credit

Credit cards

Person holding wallet with multiple credit cards while updating address with credit card companies after a move.

Credit card companies also need to learn of your new address. Pull out all the plastic in your wallet and call the customer service number on the back of each card. You can also log into each card’s online portal or app and update your address there.

Lenders

If you have any type of loan, including mortgages, car loans, and student loans, change your address with the lenders so you can receive important information and updates.

Investment accounts

Think about investments that you have tucked away, and contact brokerage or investment companies you have accounts with. You’ll want a reliable way to receive statements and tax forms aside from email.

Insurance providers

Follow up with companies where you hold house, car, health, and life insurance. Forgetting to update a policy could cause it to lapse, especially if the insurance is related to your residence. Speak with someone directly to ensure your coverage stays active.

Digital payment platforms

Mobile apps like PayPal, Venmo, Apple Pay, Google Pay, and Zelle may use your address to verify your details and provide tax information. Log into your profile on each payment app to ensure your details are accurate.

Financial and legal consultants

Your financial planner, accountant, attorney, estate planner, and other professionals should also be on your change of address checklist. Run through your contact list and send quick e-mails to your advisors so they can update their records and share important documents.

Health and Wellness

Health care providers

Include your health care providers on your list of addresses to change when moving to receive bills, reminders, and notices. Reach out to your:

  • Doctor
  • Dentist or orthodontist
  • Optometrist
  • Physiotherapist
  • Naturopath

Pharmacy

Whether you pick up prescriptions in person or have them delivered, your pharmacy needs current information. Give them a call to update your address or transfer prescriptions to a pharmacist closer to your new home.

Veterinarian

Don’t forget about your furry friends! Give your vet clinic your new address and update your pet’s microchip registry in case your animal goes missing. If you use traditional collar tags for more than your pet’s name, make sure the contact information on the engraving is correct.

Memberships and Subscriptions

Newspapers and magazines

Whether you like to read about fashion or finance, you’ll want your favorite newspaper or magazine to land on your doorstep after a move. Updating your subscription information online ensures you don’t miss an issue.

Institutions and associations

Give your new address to any organization that you’re involved with. These can include:

  • Places of worship
  • Professional memberships and networking groups
  • Licensing boards or credentialing bodies
  • AAA
  • AARP
  • Alumni groups
  • Charities
  • Children’s clubs
  • Civic clubs
  • Country or social club
  • Neighborhood association
  • PTA
  • Political parties

Shopping and Services

Warehouse clubs

Costco, Sam’s Club, and membership-based retailers need your address to send rebates, coupons, renewal notices, and online orders.

 

“Start letting businesses know about your relocation around 4 weeks before you move…some places need to know sooner than others, especially when it comes to financial or legal reasons.”

 

Stop by the membership desk next time you’re in the store or log into your account to make changes.

Online retailers

Many online retailers store your address to make it easier for you to check out. The next time you use sites like Amazon or Walmart, change your shipping information so your order goes to the right place.

Loyalty programs

If you collect points for air travel, hotels, groceries, or other purchases, let the company know your whereabouts so you can receive membership cards and offers, and claim your rewards.

Subscription boxes

If your Hello Fresh, BarkBox, or similar deliveries go to the wrong house, that’s cool for the new residents, but not so much for you. Double-check that your new home is still within their delivery areas and update your address so your curated goodies make it to your new home.

Auto-ship items

Woman picking up a package on her doorstep, ensuring auto-shipments like household essentials reach her new address.

Regular shipments of toilet paper, vitamins, laundry soap, coffee, and pet food keep your household running smoothly — but only as long as they show up in time. Change your address for any auto-shipping purchases. You might also pause them until after your move to simplify packing.

Streaming platforms

Even though digital streaming services don’t send mail, they need your current billing address to process payments. Keep your account information updated on platforms like Netflix, Hulu, Spotify, and Apple Music so they don’t stop working in the middle of your binge.

Home care

Do you have regularly scheduled visits from cleaners, pest control, landscapers, pool maintenance services, or snow removal companies? Book your last appointment at your old place and arrange service at your new home if needed.

Family and Friends

Sometimes, surprises arrive on your doorstep: birth announcements, wedding invitations, care packages, and flowers. Email your new address to family and friends (or send a message in your group chat) to stay connected.


FAQs

If I change my address with USPS, do I still need to let each of these places know I’m moving?

Yes, you must update your address with every organization separately. USPS only reroutes mail sent to your old address. It doesn’t make address changes for you.

When do I need to change my address when I move?

Start notifying people of your new address about 4 weeks before you move. Prioritize the USPS, insurance, utilities, banks, and government on your change of address checklist. Less urgent accounts can be updated closer to or after your move.

What happens if I forget to update my address when I move?

Set up mail forwarding by USPS to ensure nothing is lost. Each time you receive a forwarded piece of mail, add the sender to your change-of-address checklist, so you’ll know who still needs your new address.

2023 Study: Moving Scams Up 12% Over Last Year

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Key Findings

  • In 2023, 12% more moving scam reports have been filed with Better Business Bureau compared to last year
  • After a dip in 2022, complaints about moving companies are set to grow 35% year-over-year by the end of 2023
  • The financial toll of moving scams is projected to reach $1.59 million in 2023, 42% above last year’s total
  • Consumers lost an average of $836 to moving scams in 2023, 7% more than in 2022
  • Moving scams are most common in Wyoming (one in every 4,426 moves) and least common in Texas (one in every 41,410 moves)

Moving scams may have dipped in 2022, following their peak during the COVID-19 pandemic years. But according to the Better Business Bureau’s Scam Tracker, they are on track to increase 35% year-over-year.

In response to this trend, the Federal Motor Carrier Safety Administration (FMCSA) launched an operation called Protect Your Move in April of this year. This is timely, as our data indicates almost half (45%) of all the moves in any given year take place from May through August.

As we’re currently within the period that we in the business call “the moving season,” let’s look at the latest trends in moving scams, review which scams are the most common in 2023, and where these scams are most likely to happen to you.


Mover Beware: Moving Fraud on the Rise Again in 2023

After surging steadily through the COVID-19 pandemic years of 2020-2021, the number of moving scam reports fell by 60% in 2022, according to our analysis of the Better Business Bureau (BBB) figures. 

This positive trend is unlikely to continue this year, as 12% more scam reports have been submitted to the BBB’s Scam Tracker in the first five months of 2023, compared to the same period last year. And that’s before moving season (i.e., the three months of the summer when the demand for moving services and total moves usually peak).

At this rate, the total number of reported moving scams in 2023 is projected to be 194, some 35% higher than last year

That number would still be lower than what we’ve seen during the pandemic, but significantly higher than in any other non-pandemic year since 2016.


Hidden Costs: The Ongoing Financial Toll of Moving Scams

As if the increase in moving fraud wasn’t enough, the average amount U.S. consumers are reporting as lost to scammers is also increasing. In 2022, the average amount claimed to have been lost to scammers was $784. In 2023 so far, moving fraud in the United States averages $836 of loss, which is 7% higher than last year.

 

“What’s new this year is incidents of no-show (26%) and mover fraud (24%) have increased. Combined, they now account for 50% (up from 40% last year) of moving scams reported to the BBB.”

 

It’s worth mentioning that this increase isn’t just down to the average number being skewed by a few exorbitantly costly scams. The median amount lost to a moving scam in 2023 so far is $260. That figure is substantially higher than last year’s $190.

And what about the total financial toll of moving scams? Incorporating the latest BBB Scam Tracker figures, it currently sits at around $2.2 million per year, which is a figure extrapolated from the assumption that only 10% of fraud incidents get reported.

As moving fraud is estimated to rise in 2023, so is its financial toll. In the first five months of this year, American consumers already lost an estimated $543,000, which is 42% more than moving scams claimed over the same period in 2022.

If the current trend continues, the total amount lost to moving scams could reach $1.5 million by the end of the year.


Widespread in Wyoming, Costliest in Kansas: Moving Scams by State

Based on the most recent figures on moving scams and the number of people moving in each state, Wyoming comes out as the state where the ratio of moves to scams is the lowest. One scam is reported for every 4,426 moves that take place in Wyoming.

In second and third place on this unfortunate ranking are Vermont (one scam per 6,548 moves) and South Dakota (one scam per 6,783 moves). 

Elsewhere, all three states on the west coast of the U.S. — Oregon, Washington, and California — feature among the 10 states where moving fraud is most pervasive.

State Moves Per Scam
Wyoming 4,426
Vermont 6,548
South Dakota 6,783
Oregon 6,867
Minnesota 7,262
Colorado 8,488
Arizona 9,408
Connecticut 9,634
Washington 9,736
California 10,152
State Moves Per Scam
Texas 41,410
Idaho 30,933
Oklahoma 28,578
Nevada 28,419
Kansas 24,155
Kentucky 22,307
Massachusetts 22,185
Mississippi 21,966
Louisiana 21,074
Tennessee 21,050

In Texas on the other hand, moving scams are rarest, where scams affect one in every 41,410 moves. This is rather impressive, considering Texas is the state with the second-highest number of people moving (with the highest being in California).

Idaho is the second-safest state for moving scams, hosting an impressive 30,933 moves per single scam. Oklahoma and Nevada register one scam in around 28,000 moves, while in Mississippi, Louisiana and Tennessee, the scams-to-moves ratio raises to around one in 21,000.

Dollars Lost Per State

an illustration of cardboard boxes stacked on top of each other. They're worn and dirty, and red eyes are peeking out of the handles, to invoke a tangible image of a moving scam lurking. As far as the financial toll is concerned, moving scams average the most financial damage in Kansas, where the average amount lost is $2,700.

Nevada ($2,435) and Alabama ($2,325) are close behind and, together with Kansas, are the only three states where the average financial loss from a moving scam averages higher than $2,000

Other states with some of the highest average financial losses include New Jersey ($1,677), California ($1,210) and Florida ($1,001).

Conversely, in some states, moving fraud barely registers financially. For example, Idaho ($45), Massachusetts ($43) and Wisconsin ($40) all average less than $50 lost per moving scam so far this year.

Check out the interactive map below to see the average amount people lose to moving scams in your state.

Scam Tactics: Most Pervasive Moving Scams in America

Similar to last year’s findings, the most common type of moving scam reported to the BBB is the change of address scam.

Using this trick, perpetrators trick people who have recently moved into paying a fee (usually around $99.95 or more) for changing their address. Victims are directed to a website disguised to appear as a website from the United States Postal Service (USPS). This scam accounts for 31% of scams reported, down from 37% last year.

Not showing up

What’s new this year is incidents of no-shows (26%) and mover fraud (24%) have increased. Combined, they now account for 50% (up from 40% last year) of moving scams reported to the BBB.

A no-show is a scam where a moving company asks someone for a deposit or some form of an upfront fee, that fee is paid, and then no movers show up on the day of the move. Most frequently, that so-called moving company is unreachable afterward.

Here’s a description of one such scam reported to the BBB by someone who fell victim to it this year:

“Contacted movers to move my son. They said I would need to Zelle them with the deposit ($561.00) which I did. Moving day came and they contacted me and said they were running late. I was ghosted after that! No move was performed by this company.”

Mover fraud is a category of scams that includes fake moving companies posing as real moving businesses that at best are operating without a license, or, in the worst of cases, take people’s possessions until a ransom is paid (otherwise known as a “hostage load”).

It was specifically the increase in “complaints of movers holding household possessions hostage to extort exorbitant additional charges from consumers” that prompted the Federal Motor Carrier Safety Administration to launch a crackdown on hostage loads in April of this year. 

The other 19% of scams couldn’t be placed in a single category, and include a mixture of things like suspicious movers failing to adhere to the terms of the contract, overcharging, giving customers discounts for positive reviews, and more.


More Moving, More Problems: Why Moving Scams are Spiking in 2023

Why are the scams spiking in 2023? Based on our analysis, the reason behind the recent rise in this type of fraud is twofold. 

Firstly, more people are moving. A recent Census Bureau’s Residential Home Sales report shows a 15% year-over-year jump in residential home sales in April 2023. Elsewhere, recent figures show a spike in new home sales. By contrast, 2022 was the year when home sales declined continually and sharply

Housing is one of the top reasons why people move, so it’s likely that more scams occur because there is a greater demand for moving services and, therefore, a greater likelihood to encounter scammers.

 

“In 2023 so far, moving fraud in the United States averages $836 of loss, which is 7% higher than last year.”

 

The second reason has to do with the high susceptibility of consumers to moving scams. The BBB defines susceptibility as “the percentage of consumers who reported losing money when exposed to a scam”. By this metric, moving scams are among the most dangerous, with 66% of them resulting in financial loss. That’s second only to online shopping!

With such a high rate of financial damage, moving scams are more likely to be reported, as consumers attempt to do all they can to reclaim what they’ve lost and warn others of potential fraudsters.

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Moving Safely and Soundly: How To Not Get Scammed When Moving

To help you avoid getting scammed while moving, we have put together these tips.

  • Compare multiple quotes to avoid scams and ensure a good deal. Beware of significantly lower or higher quotes, lack of concrete details, absence of written contracts, and excessive down-payments.
  • Check out the company’s online presence. Legitimate moving companies have a website and listings on legitimate platforms like Yelp or HireAHelper. A lack of online presence or frequent name changes may indicate a suspicious company.
  • Look up verified customer reviews. Check past customer reviews and avoid companies with a history of dissatisfied customers on review-aggregating websites like Yelp and the BBB.
  • Keep a detailed inventory of your possessions. Create a detailed list of packed items and consider taking photographs. Being organized helps prevent theft and identify missing items after the move.
  • Lock up your most expensive valuables. Use lockable moving boxes and properly pad fragile items to prevent tampering or theft.
  • Consider buying moving insurance. Moving insurance can protect against financial losses due to damaged or lost items. Third-party insurance is recommended in case of fraudulent moving companies.

For more information on moving scams, and how to protect yourself from fraudulent movers, please read our extended guide.

See how prolific and costly scams are in each state with our interactive table below.

Sources & Methodology
To calculate the number of moving scams and the associated dollar amount lost we utilized the Better Business Bureau’s Scam Tracker. For topical analysis of scams, we used Structural Topic Modeling on written descriptions of scams to derive their key themes.
To calculate the number of moves in each state for the year 2023, we utilized the U.S. Census Bureau’s Migration/Geographic Mobility Data series.

Illustrations by Heather Vaughan
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