E.E. Ward, a 136 Year Old Moving Company, Wins Supplier of the Year Award

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With every new year comes an avalanche of honors and awards, presented to businesses in every industry from every walk of life. We don’t have any hard data on this, but we figure all the plaques and trophies, laid end to end, would stretch clear across the country. It would take until next year to read them all.

One of them, however, caught our eye.

E.E. Ward, a 136-year-old moving company operating out of Columbus, Ohio, was recently awarded the Minority Business Enterprise (MBE) Supplier of the Year Award (Class II) by the Ohio Minority Supplier Development Council (OMSDC).

Touted as the nation’s oldest African-American-owned business, E.E. Ward was established way back in 1881 when there were only 38 US States and Billy the Kid was still robbing banks. In accepting the award, company co-owner Dominique Brooks pointed to their pride in having survived the Great Depression, two world wars and twenty-six presidential terms.

An impressive run, for sure. But longevity is not their only strong suit. Equally admirable and worth highlighting is their list of 2017 achievements, which are decorated with their deep and varied community involvement, then capped off with the abovementioned award, Take a quick look at E.E. Ward’s year right here.

E.E. Ward employees, 2017

Not bad, right? But guess what? For all their history and their accomplishments, at the core, they’re still a moving company – just like all of us. A moving company striving to for excellence, in their work and their community.

Just like us.

Top 10 Helpers Celebrate at HireAHelpers HQ

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Category: HireAHelper Life, HireAHelper News

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10 years, 10 Helpers, 10 Call Service Representatives.

A trio of celebrations was recently held on HireAHelper’s “Top 10 Helper Day”, HireAHelper’s 10 year aniverssary event that doubled as a summit of some of the best people working in the moving industry today.

A Contest for Movers

Rigo’s Moving Company being interviewed at HireAHelper headquarters.

Rather than just ordering a cake for the big “1-0”, HireAHelper used their milestone moment to shed light on the people who make the company possible: hardworking movers, as well as the people booking their jobs every single day.

Here’s how they did it: they asked Call Service Representatives (CSRs) to vote for their favorite movers in the HireAHelper network. Additionally, HireAHelper asked the movers to submit the names of their favorite CSRs, as moving companies interact with their call center day in and day out. In many cases, movers interact with various CSRs for years on end. Voting on both ends was based on professionalism, efficiency, helpfulness and ability

More than a thousand moving companies across the country were eligible. (Not to mention a few dozen phone operators.)

The voting was fierce and the lists were long. But after the votes were tallied, the top five moving companies on the list were invited to take part in a special event at HireAHelper headquarters in sunny San Diego, CA, which took place this month.

Top 10 Helper Day

One by one, the contest winners emerged into HireAHelper headquarters, each bringing with them unique backgrounds spread out across the United States. They also brought anecdotes regarding how they found out they had been named a top 10 moving company in the country.

Says Crystal Rocci out of Lakeland, Florida’s Family Movers, “(We) got the email and he’s shaking and I’m like, ‘Why are you shaking?’ And he hands me the phone…and I’m reading it and saying, ‘Honey, we made fourth place!'”

Movers also shared stories from their long journeys establishing themselves as major players in the moving world.

Family Movers receives their certificate.

There’s a lot of bad reputation in the industry,” says Carmen Ball, from Aurora, Colorado’s LeDoux Moving Solutions. “If you build a reputation, you know, you gotta ride on your reputation. You screw that up, you don’t stick around.

“That’s my name on my shirt. I am representing everything, not just the company, I am representing the family as well.”

Continues Ball, “There’s many small businesses where we are that have been in business 20 years and they don’t do what we do. But I really believe (in) focusing on reputation and integrity.

Winners pose with their certificates.

The theme of the day? Going the extra mile.

“Rigo is very passionate about what he does,” says Susana Avelino of Rigo’s Movers out of Los Angeles, the contest winning moving company. 

Martha Martin, also of Rigo’s Movers, echoes that sentiment. “(Rigo) wants everything perfect. If something happens, resolve everything. If something gets damaged, try and fix it.” To get this level of recognition, they stress that customers have to always feel safe and secure in their hands.

“Our guys always calm down the customer and say, ‘Okay, you’re in good hands. Let me do my job and let me wrap everything. We will fit it on your truck.'”

Prizes Galore

The Top 10 Helper ceremony was held in front of a big screen and among boxes of gourmet donuts, during which the top 10 Helpers and CSRs received recognition. All present Helpers received their certificates and cash prizes. Afterwards, a catered lunch of tacos and drinks awaited everybody outside.

On getting to meet with the top 10 CSRs that they’ve worked with for years, Rocci of Family Movers exclaims, “I was like, ‘Yes!’ I finally get to put some faces to some names! I talk to these super energetic people on the phone, and I’m like, ‘I thought I was the only person like that.’ [laughter]”

Top 10 Helper Day wasn’t the only place celebrations were held, however. The top 10 CSRs were assigned a Helper from the rest of the top 10 list and given free airfare, lodging, cash prizes, and the opportunity to award the rest of the top Helpers their certificates in person.

Jess and Camille, winning CSRs, visiting Top 10 Helper “Moving Texas” in Austin.

Says Camille, Helper Relations Specialist and a winning CSR,

“There is definitely something different about meeting a Helper in person, something significant about putting a face to a name that brings life to their voice the next time I work with them over the phone.”

Again and again, winners stressed the importance of community as a key to success.

Now with 2017 in the books and ten successful years behind them, HireAHelper is positioned to continue their impressive take over of the moving labor marketplace. And with the Top 10 Helper contest being such a hit with everybody that participated, hundreds of professional moving companies (and the passionate employees that fuel them) remind us that all continued success will have to go through them.

Rachel Ledoux of Ledoux Movers reiterates, “You can slam out a bunch of jobs and…walk away thinking that everything’s great, then come to find out later that they never took the time to find out if that customer was actually happy.

“You know, moving is more than just a business; It’s relationships.”

For a list of the top 10 Helper winners and their prizes, click here.

Silicon Valley House Rep. Wants Some Talent to Move Away

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Category: College Moves, Long Distance Moving

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Ro Khanna, US Representative for California’s 17th District, is not acting like your typical politician.

“I care about my district,” says the 39-year-old former Department of Commerce official. “But we also have an obligation to the nation.”

He is urging his talent to move away.

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6 Things You Need to Do If You’re Moving to Chicago

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Category: Neighborhood Advice

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So you’re moving to Chicago? First off, welcome! We are so excited that you’re settling down in The Windy City. As lifelong Chicagoans, we may be a bit biased, but we happen to think this Midwest city is the best there is. There’s just no place like sweet home Chicago!

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