5 Ways to Show Your Movers Some Love

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Category: Moving Checklists & Planning

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Not many people love to move. But doesn’t it feel good to be moved? To have your entire world hauled safely onto and off of a truck by a crew of quick, efficient, polite movers?

This week in honor of Valentine’s Day, we’d like to share five things you can do to return that love, whatever time of year you move.

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The (Un-Criminal) World of Hostage-Taking Movers

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Category: Moving Industry News, Regulations

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[Synopsis: Fraud and deception runs rampant in our industry. Why isn’t more being done?]

We bust our butts to do our jobs well, to treat our customers right and give our industry a good name. But we still hear about swindles, scams and those customers standing out in their own driveway facing a hostage situation. To those lucky enough to not know what I mean…

Hostage situation:  A mover has your stuff and won’t give it back but under certain conditions.

How do these guys get away with it? They’re relentless. (And almost as successful as the fraudsters running that Nigerian Prince e-mail scheme.)

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A Customer and His Gun

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Category: Customer Service

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[Synopsis: Remind your customer what can and cannot go on the truck before there’s a showdown.]

Once upon a New York move, one of my crew came across a wooden box high up on the shelf of a customer’s walk-in closet. Naturally he opened it to see what he was going to be packing – and found himself looking at a handgun.

He closed the box and put it back on the shelf, then told me what he found. I went to the customer – who had already told us to pack up everything in the closet – and let him know that he still had his handgun in there and that if he wanted us to take it he would need to confirm a couple of things for us: was it in working condition? Was it was loaded? If so, he would have to unload it, as we are not allowed to transport ammunition. In cases of guns, we have to also record the make, model and serial number.

“I’ll take care of it,” he said rather curtly, and went upstairs.

Later he approached me with a concerned look on his face.

“So why was your guy looking through the boxes in my closet?” he asked. This is a fair question for any customer. For a guy with a lot of valuables, not to mention at least one gun, it can be an even greater concern.

“It’s not unusual,” I replied. “Some things we’re not allowed to take, so for liability reasons we need to know what we are packing.” In this case, we wouldn’t be able to take any ammunition that could have been in there. Plus there are things like jewelry and other valuables that we always suggest the customer take with them, instead of a moving truck. Our job is to keep things safe.

That answer seemed to satisfy him, albeit barely. He ended up taking his handgun away with him.

From the customer’s perspective, having one of their move crew open up a box and find their gun can be unsettling, and can even seem pretty shady. Same if it were a box full of jewelry, or expensive watches, or cash. That my guy came straight to me and told me about it so I could bring it up with the customer shows a solid level of honesty, not to mention responsibility. But from the customer perspective, all they see is a mover who was opening boxes and found their gun.

So what should you do?

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An informed customer will know that we can’t take certain things and should take other sensitive items with them, versus putting them on the truck. But most customers, no matter how informed, can hardly be expected to remember all the things movers won’t take. They’re kind of busy, you know, moving.

So remember to give your customers a verbal rundown of these things before the actual move, and again on the actual day of the move. This can minimize – if not eliminate – the chances of you or your crew someday coming face to face with a loaded gun.

Recipe for a Successful Move

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Category: Moving Boxes & Supplies, Moving Checklists & Planning

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Recipe for a successful moveChristmas is this week, and we’re guessing you’re immersed in plans for your holiday feast. Table settings, guest lists, and recipes galore! In honor of this crazy time of year, we figured we’d cook up a recipe of our own.

We all know that you can’t just wake up the day of your move and expect things to go flawlessly. Instead a lot of preparation goes into each & every move. Here’s the magical concoction that, we believe, makes a successful moving day. (more…)

Moving 101 is a Finalist in the 2015 Contently Content Marketing Awards

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Category: HireAHelper News

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Contently Content Marketing Awards Finalist - HireAHelper

What’s the biggest project you’ve ever worked on? How long did it take? How many people were involved? For the HireAHelper marketing team, ours was Moving 101.

Now, imagine getting one of the highest of fives for that project from someone who knows even more than you do about the medium you’re working in. (more…)

Real People: A Crosstown Chicago Move

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Category: Local Moving, Moving Stories, Moving Trucks

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Box and TruckI believe that every move has its challenges. Whether you’re moving across town, or across the US, boxing up your entire life and transporting it to another location can be rough. My last move falls into the former category, as my husband and I had to move less than 5 miles from our apartment to a newly purchased condo. Even though this was the shortest moving distance we’ve ever tackled (check out our St. Louis to Chicago move here), it was still an exhausting process. (more…)

7 Tips for Saving Money When Relocating

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Category: Movehacks

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These Are The Money Saving Moving Tips You’ve Been Looking For

No matter how you slice it, moving is expensive. According to Worldwide ERC, a workforce mobility association, the average cost of transporting household goods in 2012 stood at $12,459. But just because moving isn’t cheap, doesn’t mean there aren’t ways to save. Employ these seven tips to save money when relocating.
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Challenging the Status Quo: While Some Write Letters and Others Fight Regulations, HireAHelper Keeps Rolling

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Category: Moving Industry News

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One situation involves corporate movers in New York City, the other involves guys in pickups moving furniture in Austin, Texas. One is a product of the traditional stance of the labor unions, the other is a child of the shared-economy and a smartphone app. One issue is political, the other governmental.

In both cases, the entrenched are losing business to the newcomers. (more…)

The 9 Emotional Stages of Moving

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Category: Moving Stories

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Stages of Moving

Because moving is such a momentous part of life, there are a wide variety of emotions that come along with it. Let’s be honest, most of the time moving gets a bad rap.

Many people just lump moving into the “sucks” category… but we’re here to dispel that theory. Sure, moving can be overwhelming and scary at times, but there are also a heck of a lot of good things that come along with moving. Lots of wonderful, HAPPY emotions.

So let’s take a look at the 9 emotional stages (both the good & the bad) of moving… (more…)

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