[Synopsis: Remind your customer what can and cannot go on the truck before there’s a showdown.]
Once upon a New York move, one of my crew came across a wooden box high up on the shelf of a customer’s walk-in closet. Naturally he opened it to see what he was going to be packing – and found himself looking at a handgun.
He closed the box and put it back on the shelf, then told me what he found. I went to the customer – who had already told us to pack up everything in the closet – and let him know that he still had his handgun in there and that if he wanted us to take it he would need to confirm a couple of things for us: was it in working condition? Was it was loaded? If so, he would have to unload it, as we are not allowed to transport ammunition. In cases of guns, we have to also record the make, model and serial number.
“I’ll take care of it,” he said rather curtly, and went upstairs.
Later he approached me with a concerned look on his face.
“So why was your guy looking through the boxes in my closet?” he asked. This is a fair question for any customer. For a guy with a lot of valuables, not to mention at least one gun, it can be an even greater concern.
“It’s not unusual,” I replied. “Some things we’re not allowed to take, so for liability reasons we need to know what we are packing.” In this case, we wouldn’t be able to take any ammunition that could have been in there. Plus there are things like jewelry and other valuables that we always suggest the customer take with them, instead of a moving truck. Our job is to keep things safe.
That answer seemed to satisfy him, albeit barely. He ended up taking his handgun away with him.
From the customer’s perspective, having one of their move crew open up a box and find their gun can be unsettling, and can even seem pretty shady. Same if it were a box full of jewelry, or expensive watches, or cash. That my guy came straight to me and told me about it so I could bring it up with the customer shows a solid level of honesty, not to mention responsibility. But from the customer perspective, all they see is a mover who was opening boxes and found their gun.
So what should you do?
An informed customer will know that we can’t take certain things and should take other sensitive items with them, versus putting them on the truck. But most customers, no matter how informed, can hardly be expected to remember all the things movers won’t take. They’re kind of busy, you know, moving.
So remember to give your customers a verbal rundown of these things before the actual move, and again on the actual day of the move. This can minimize – if not eliminate – the chances of you or your crew someday coming face to face with a loaded gun.