5 Ways That We’ve Added Tons of Space to Our Apartment

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Category: Organization

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When I was a renter, space was always a premium. Heck, even as a homeowner I’m still always looking for ways to sneak in some extra storage!

But even if you live in a small apartment or studio, there are ways to make the most of your space so you can live in an efficient, organized, and good-looking home. Our trick? Secret storage!

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How to Use a Dolly Like the Pros

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Category: Loading & Unloading Guides

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Moving house without a hand truck – or a dolly – is like riding a bicycle without a seat. It’s technically possible, but honestly, who does that?

A sturdy, reliable hand truck is any mover’s best friend. Used properly, it saves you time, rescues your back and it can singlehandedly keep your stuff from getting damaged.

(Thinking of a square furniture dolly? CLICK HERE.)

But they’re not as easy to use as they look, provided you are using them in the proper way. With that in mind, here are tips compiled by moving pros as to how to optimize that hand truck you found in the back of your moving truck, or that one your friend let you borrow and you don’t want to return broken.

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5 Ways to Show Your Movers Some Love

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Category: Moving Checklists & Planning

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Not many people love to move. But doesn’t it feel good to be moved? To have your entire world hauled safely onto and off of a truck by a crew of quick, efficient, polite movers?

This week in honor of Valentine’s Day, we’d like to share five things you can do to return that love, whatever time of year you move.

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The (Un-Criminal) World of Hostage-Taking Movers

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Category: Moving Industry News, Regulations

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[Synopsis: Fraud and deception runs rampant in our industry. Why isn’t more being done?]

We bust our butts to do our jobs well, to treat our customers right and give our industry a good name. But we still hear about swindles, scams and those customers standing out in their own driveway facing a hostage situation. To those lucky enough to not know what I mean…

Hostage situation:  A mover has your stuff and won’t give it back but under certain conditions.

How do these guys get away with it? They’re relentless. (And almost as successful as the fraudsters running that Nigerian Prince e-mail scheme.)

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A Customer and His Gun

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Category: Customer Service

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[Synopsis: Remind your customer what can and cannot go on the truck before there’s a showdown.]

Once upon a New York move, one of my crew came across a wooden box high up on the shelf of a customer’s walk-in closet. Naturally he opened it to see what he was going to be packing – and found himself looking at a handgun.

He closed the box and put it back on the shelf, then told me what he found. I went to the customer – who had already told us to pack up everything in the closet – and let him know that he still had his handgun in there and that if he wanted us to take it he would need to confirm a couple of things for us: was it in working condition? Was it was loaded? If so, he would have to unload it, as we are not allowed to transport ammunition. In cases of guns, we have to also record the make, model and serial number.

“I’ll take care of it,” he said rather curtly, and went upstairs.

Later he approached me with a concerned look on his face.

“So why was your guy looking through the boxes in my closet?” he asked. This is a fair question for any customer. For a guy with a lot of valuables, not to mention at least one gun, it can be an even greater concern.

“It’s not unusual,” I replied. “Some things we’re not allowed to take, so for liability reasons we need to know what we are packing.” In this case, we wouldn’t be able to take any ammunition that could have been in there. Plus there are things like jewelry and other valuables that we always suggest the customer take with them, instead of a moving truck. Our job is to keep things safe.

That answer seemed to satisfy him, albeit barely. He ended up taking his handgun away with him.

From the customer’s perspective, having one of their move crew open up a box and find their gun can be unsettling, and can even seem pretty shady. Same if it were a box full of jewelry, or expensive watches, or cash. That my guy came straight to me and told me about it so I could bring it up with the customer shows a solid level of honesty, not to mention responsibility. But from the customer perspective, all they see is a mover who was opening boxes and found their gun.

So what should you do?

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An informed customer will know that we can’t take certain things and should take other sensitive items with them, versus putting them on the truck. But most customers, no matter how informed, can hardly be expected to remember all the things movers won’t take. They’re kind of busy, you know, moving.

So remember to give your customers a verbal rundown of these things before the actual move, and again on the actual day of the move. This can minimize – if not eliminate – the chances of you or your crew someday coming face to face with a loaded gun.

What You’ll Need to Do If You Get Solar Panels

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Category: Green Moving, Home Improvement

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Solar panels are a fantastic way to save money on your new home. You pay less in utilities every month and in some places you can even sell unused solar energy back to the electric company.

However, those solar benefits don’t come without a little work. Solar arrays only bring the best returns when regularly cleaned and carefully maintained. Fortunately, taking caring of a solar array is a relatively easy task.

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The Most Common Mistakes in Moving Your Alarm System Are These

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Category: How To Pack, Moving Checklists & Planning

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According to the FBI, home burglaries are the most common threat to a home. Burglars are nearly three times more likely to target homes without alarm systems.

There’s a loophole in the alarm system marketplace though; People cite moving as the number one reason why they cancel their alarm system service. Considering the average amount of times a person moves in their lifetime is currently calculated at over 11, now must be a good time to be a burglar.

But there are ways to make moving an alarm system way more effective. Yeah, moving the system can be a pain, but these things will make the entire process far more effective and easier.

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How NOT to Lose Important Docs Amidst Moving Chaos

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How to Keep Important Documents Organized on Moving Day

I am a self-proclaimed organized person. Open my pantry, peek in my coat closet, heck you can even investigate my bathroom vanity and I’m pretty very confident you are going to find orderly spaces with a lot of neatly labeled bins.

[Tweet “Call me crazy, but I just can’t seem to function when things feel cluttered… #TypeA”]

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For rookies or veterans alike, our "I'm a Mover" section is filled with extensive industry news, crucial protips and in-depth guides written by industry professionals. Sharing our decade of moving knowledge is just one way we help keep our professional movers at the top of their game.
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